Adult Social Care & Inclusion Management Forum April 2012 Welc o me

William Henwood Governance Manager Social Care & Inclusion

Evaluation of September 2011 event  Some good stuff, but…  Only 60% said ‘good’ or ‘very good’  Not as dynamic or engaging as usual  Too many last minute changes  Presentation slides needed in advance

September 2011 feedback for future forums  More advance notice of the content of the agenda  Opportunity to put questions in advance of the forum  Updates on specific initiatives and innovations  More inter-action  More fun

Aims of today’s forum  Our ‘One Direction’ – the Operating Model in operation  Successes, challenges, opportunities and prospects  Updates on specific initiatives and innovations  More inter-action  More fun

State of the Nation Over to you…..

Paul Davies Executive Director Social Care & Inclusion

State of the Nation  Health and Social Care Act  CQC changes  Council Budget  Working Smarter  Smarter Workplaces

Things to celebrate  More people with individual budgets  Fewer people in long term care  Community social work pilots  Opening of Independent Living Centre  Starting to drive up quality

Challenges  ££££££££££££££££££££££££££££££££££££££££££££  Consistency  Good outcomes  Quality  Operating the Operating Model

Dave Parkin Workforce Development Team

S.W.O.T. Analysis StrengthsWeaknesses OpportunitiesThreats

Brandon Scott-Omenka Service Manager Quality Assurance Team

Quality Assurance Team Goals Promote Quality Assurance in all services Raise Quality standards and ownership Specific work with care providers Hear the voice of the users Embed Quality Assurance within the Directorate Integrate the Policy and Procedure framework Incentivise continuous quality improvement Develop an information hub Support the Joint Quality Board

What do we do? Multi-agency work with Health Work in West Midlands and Black Country on Quality monitoring and co-ordination Lead on Policy and Procedures - Quality & editorial Promote the engagement of service users Programme of proactive or unannounced and announced provider visits Links to CQC Capacity building with the provider market Development of a Care Homes Incentive scheme Develop Quality Assurance intelligence. Lead on joint Quality Assurance standards

QA MODEL OUTCOMES The User (or their advocate’s) perception of the benefit secured from potentially all stages: referral, assessment and where appropriate re-ablement or care support STANDARDS A set of verified standards, statutory regulations and guidance deemed to ensure best national practice. PROCESSES A Provider defined sequence of measurable actions that can be managed to ensure a high quality and timely service VALUES

Quality Assurance Team Brandon Scott-Omenka – Service Manager Angela Copestick – Standards Lead Julian Mellor – Policies & Procedures Lead Quality Assurance Officers: Helena Selby Maureen Goodin Yvonne Russon

Lisa Koc – Service Manager Workforce Development

What is Workforce Development? It is primarily about the skills of the workforce, the ones they have now and the skills needed for the future and a plan of how we get there. It’s about numbers, supply and demand for the future, having the right people in the right place at the right time, with the right skills, at an affordable cost.

What are the teams objectives? To ensure the social care workforce in Walsall including the PVI sector workforce has adequacy of supply in line with demand To ensure that the social care workforce in Walsall including the PVI sector workforce has the right skills, competencies, knowledge and experience to deliver the highest standards of care and support to Walsall residents To ensure where possible that a representative workforce is achieved which in turn will be able to deliver even more appropriate and sensitive services. This includes engaging with traditionally hard to reach groups including those who might previously have been considered unable to access employment e.g. people with disabilities and young people To ensure any strategies developed link clearly to health workforce issues and initiatives

What are the deliverables? Overarching: Production of a 3 year strategic workforce plan and action plan that identifies critical workforce issues in relation to the transformation and personalsation of adult social care and the remodelling of the whole social care workforce to support service redesign, with a focus on early intervention, prevention and reablement; and integrated working.

and specifically... Production of a full training needs analysis for the social care workforce including those in the PVI sector Production of a training programme with prioritised training/learning and development interventions Execution of a procurement exercise which ensures high quality training is commissioned which represents excellent value for money Development of a recruitment/retention strategy Development of clear career pathways and a succession strategy Development of positive action initiatives to ensure that the hardest to reach groups are able to access a career in care

It’s not just about training courses Projects Secondment Reading Supporting others Working Groups Comm. Of Practice Research Situations Shadowing Conferences Delivering training Mentoring

Who are we? Lisa Koc, Service Manager and Learning and Development Consultants Dave Parkin, Elaine Betts, Andie Oliver, Ida Bentley, Janet Lilley, Sharon Middleton, Steph Charles and Trevor Thompson 25

Workforce Development Team Adult Social Care & Inclusion Walsall Council 1 st Floor, Civic Centre Darwall Street Walsall WS1 1DG Telephone:

Peter Davis – Head of Community Care Working Smarter

Sean Cook Head of Access, Assessment & Care Management Community Social Work Pilot

Becky Thompson, Stacey Senior, Emma Harper Community Social Work Team

Community Social Work Team Team of 13 including social workers, social care facilitators, sensory support officers and rehabilitation staff and Occupational Therapy Assistants. Case work and community development within the 6 area partnerships and Area Family Support Teams Work with different agencies including Reablement, NCO’s, Links to Work, Recruitability Plus, Addaction, Breathing Space, Bridge the Gap, JET, Community Associations, Keyring. Provide support to those who do not meet FACs criteria and have reduced the financial cost of care packages for those who do. By utilising regained skills, facilitating skills to be developed through education, voluntary work, and paid employment, subsequently reducing social isolation and improving physical and mental wellbeing. Utilising community resources to support needs including telephone telecare systems, time banking, community centre activities, befriending, furniture and house maintenance services.

Suzanne Joyner – Head of Community Care Carers Strategy

Andy Rust – Head of Commissioning Joint Commissioning Unit

Evaluation Welc o me