Minnesota State University, Mankato Information & Technology Services Technical Services Group Presented to Technology Fee Advisory Committee April 1, 2004

Technical Services Group Bryan Schneider - Director of Technical Services

Technical Services Group Computer Systems and Network Systems Infrastructure Computer Systems and Network Systems Infrastructure Local Area Network Local Area Network ResNet Network / Internet Proposal ResNet Network / Internet Proposal Wireless Network Wireless Network Remote Access Services Remote Access Services Card Access System Card Access System Phone System Phone System Student Tech Fee Supported Printing Student Tech Fee Supported Printing MavMAIL / Calendar System MavMAIL / Calendar System MavDISK Campus File Server MavDISK Campus File Server

Technical Services Group Finding Solutions to Make Technology Work

MSU Computer and Network Infrastructure Automation of account creation Automation of account creation Network Services: Network Services: DNS, DHCP, LDAP, Active Directory, Dial-in, VPN, Internet Web Services Web Services File Servers File Servers Print Servers Print Servers Database Servers Database Servers Software Updates and Patches Software Updates and Patches Equipment / Service monitoring Equipment / Service monitoring

MSU Local Area Network Pre-2002 Campus Network

MSU Local Area Network

2002 Network Upgrade How did this benefit MSU students? Increased reliability!!! Increased reliability!!! Improved productivity across the board Improved productivity across the board 10x speed increase to desktops and labs 10x speed increase to desktops and labs 10x increase in backbone capacity 10x increase in backbone capacity Full capacity to Internet 2 Full capacity to Internet 2 Higher capacity to wireless access points Higher capacity to wireless access points Reduction in helpdesk calls Reduction in helpdesk calls Capability to avoid network bridging problems and network loops Capability to avoid network bridging problems and network loops Capability to upgrade network software Capability to upgrade network software Capability to support future protocols and features Capability to support future protocols and features

MSU Local Area Network Internet Service 44 Mbps to campus 44 Mbps to campus 28 Mbps to dorms 28 Mbps to dorms What do students use the Internet for? Education medium Necessity for most students Preferred way to do research News and information Communication to friends / family Hobbies and special interests ShoppingEntertainment…

MSU Local Area Network (FUTURE) Self-Defending Network Self-Defending Network Manage Internet Traffic and Bandwidth Manage Internet Traffic and Bandwidth Better Network Security and Encryption Better Network Security and Encryption Better Network Monitoring Better Network Monitoring Intrusion Detection Intrusion Detection Increase Internet bandwidth as needed Increase Internet bandwidth as needed Increase physical security of equipment Increase physical security of equipment Test voice over IP Test voice over IP

ResNet Network / Internet Concept Looking into concept of combining dorm network with campus network. Potential Benefits for both… Potential Benefits for both… Potential Risks for MSU… Potential Risks for MSU… Desktop Support Depot and Helpdesk… Desktop Support Depot and Helpdesk… Proposal Update… Proposal Update…

MSU Wireless Network MavNET History Spring 1998 Tested wireless devices in library Spring 1998 Tested wireless devices in library Summer 1999 Installed point-to-point wireless connection to ASA Summer 1999 Installed point-to-point wireless connection to ASA Winter 2000 Began to re-explore wireless as an alternative for COB laptop initiative Winter 2000 Began to re-explore wireless as an alternative for COB laptop initiative Summer 2002 Replaced all existing access points Summer 2002 Replaced all existing access points Spring 2003 All general-purpose classrooms have wireless capability Spring 2003 All general-purpose classrooms have wireless capability Summer 2004 Increase security, authentication and encryption Summer 2004 Increase security, authentication and encryption

MSU 2002 Wireless Network Upgrade Lucent Access Points Lucent Access Points High Price High Price Apple Access Points Apple Access Points Frequent hardware failures Frequent hardware failures Low concurrent connections Low concurrent connections Not upgradeable Not upgradeable Didn’t support emerging security protocols Didn’t support emerging security protocols Slow performance (10 Mbps) Slow performance (10 Mbps) Low radio power (20 mw) Low radio power (20 mw) Poor network management Poor network management Wireless network as a whole was unreliable. Wireless network as a whole was unreliable.

MSU 2002 Wireless Network Upgrade Cisco Wireless Access Points Multiple VLANS (MavNet, mavnet64, mavnet128) Multiple VLANS (MavNet, mavnet64, mavnet128) Upgradeable (802.11g a) Upgradeable (802.11g a) Widely recognized Widely recognized Leader in networking and wireless Leader in networking and wireless Compatibility Compatibility Conforms to wireless network security standards Conforms to wireless network security standards Strong power and reliability Strong power and reliability Good Network Management Good Network Management Rogue access point detection Rogue access point detection

MSU 2002 Wireless Network Upgrade

MSU Wireless Network - MavNET Wireless Security Computer Registration - summer 2004 Computer Registration - summer 2004 VPN (Virtual Private Network) available now VPN (Virtual Private Network) available now LEAP encryption and authentication available now LEAP encryption and authentication available now mavnet64 SSID mavnet64 SSID mavnet128 SSID mavnet128 SSID Flash instructions available in coming weeks Flash instructions available in coming weeks

MSU Remote Access Services Dial-In Servers Dial-In Servers 144 lines available (fall and spring) 144 lines available (fall and spring) 96 lines available (summer) 96 lines available (summer) VPN Virtual Private Network VPN Virtual Private Network

MSU Remote Access Services

MSU Card Access System Combines door security, alarms, auditing, and video surveillance systems. Combines door security, alarms, auditing, and video surveillance systems. More flexibility for securing rooms and buildings. More flexibility for securing rooms and buildings. Offers greater security for students on campus. Offers greater security for students on campus.

MSU Phone System Campus and Dorm local and long-distance Campus and Dorm local and long-distance Currently Currently Break away from InterTech 2002 Break away from InterTech 2002 Spring 2004 – RFP for PBX phone system Spring 2004 – RFP for PBX phone system Lower phone costs Lower phone costs Add features Add features Toll-Free calling to other MnSCU institutions Toll-Free calling to other MnSCU institutions Additional lines in classrooms and labs Additional lines in classrooms and labs IP Telephony capabilities IP Telephony capabilities

Student Tech Fee Supported Printing Doing very well over the past two years Doing very well over the past two years Students are using service Students are using service Costs and waste increasing rapidly Costs and waste increasing rapidly

Student Tech Fee Supported Printing Current Increase 2003 to 2004 = 200 %

Student Tech Fee Supported Printing

Costs of Printing in 2003 Costs of Printing in 2003 Library$46,772 Library$46,772 COB$ 5,201 COB$ 5,201 ACC$23,755 + ACC$23,755 + TOTAL$75,728 Costs of Printing in 2004 (projected) Costs of Printing in 2004 (projected) Library$93,000 Library$93,000 COB$ 6,000 COB$ 6,000 CC / Gage Labs / CSU$ 3,000 CC / Gage Labs / CSU$ 3,000 ACC$30,000 ACC$30,000 TOTAL $132,000

Student Tech Fee Supported Printing Problems: Runaway printing costs Runaway printing costs Huge amount of waste Huge amount of waste Duplicate prints or print by mistake Duplicate prints or print by mistake Print what we really don’t NEED Print what we really don’t NEED Print now, read later Print now, read later Poor accounting Poor accounting Long waiting lines in library Long waiting lines in library Limited access to printers Limited access to printers Security/confidentiality of prints varies across campus Security/confidentiality of prints varies across campus

Student Tech Fee Supported Printing Looking at Solution to Printing Problems Authentication Authentication Print Release Stations Print Release Stations More Printers around Library / Campus More Printers around Library / Campus Budget Printing Budget Printing High-Demand Students Pay for Excess Prints High-Demand Students Pay for Excess Prints Easy Use for Laptop Owners Easy Use for Laptop Owners

MavMAIL / Calendar System Rolled out Spring 2001 – Winter 2002 Rolled out Spring 2001 – Winter 2002 Features Added: Features Added: Rich Rich Calendar Calendar Easy Setup Easy Setup Web Interface with many features Web Interface with many features Upgraded January 2004 Upgraded January 2004

MavMAIL / Calendar System Future Enhancements Integration with portal Integration with portal Instant Messaging Instant Messaging Double mailbox sizes 25 -> 50 Mb Double mailbox sizes 25 -> 50 Mb Usable with cell phones / micro browsers Usable with cell phones / micro browsers Class-based distribution lists Class-based distribution lists Class schedules for your calendar Class schedules for your calendar

MavDISK Campus File Server Consolidation of Many Deceased File Servers Consolidation of Many Deceased File Servers File Storage for Your Student Career File Storage for Your Student Career File Sharing Capabilities File Sharing Capabilities Integrated Personal Web Server (MavWEB) Integrated Personal Web Server (MavWEB) Capabilities to Access Files Worldwide Capabilities to Access Files Worldwide High-Level of Security High-Level of Security

MavDISK Campus File Server Enhancements over the past year: Flash tutorials Flash tutorials Student quotas increased 50 -> 100MB Student quotas increased 50 -> 100MB Mac OS x.3 support Mac OS x.3 support Mac SMB support Mac SMB support Course folders Course folders Hourly Shadow Copies Hourly Shadow Copies WebDAV fixed WebDAV fixed VPN drive mapping. VPN drive mapping. Temp folders taken away Temp folders taken away Additional instructions for Linux Additional instructions for Linux

MavDISK Campus File Server Coming Soon: Increase Quotas 100 -> 150MB Increase Quotas 100 -> 150MB Student Drop boxes Student Drop boxes Web-based dropbox viewer Web-based dropbox viewer Drive Mapping Script Drive Mapping Script Course Websites Course Websites Integrate faculty/staff/student website list Integrate faculty/staff/student website list Instructions for backups of laptops Instructions for backups of laptops

MavDISK Campus File Server MavWEB: “While teaching students to design and publish web pages to Krypton, students left class in tears!”

MavDISK Campus File Server MavWEB: “While teaching students to design and publish web pages to Krypton, students left class in tears!” “Now, with MavDISK, they leave class with websites!” - Clark Johnson