CONFLICT

VIEWS OF HUMAN INTERACTION  Covey, S. 7 Habits of Highly Effective People

WIN-LOSE  FOCUS ON WIN  WANT OTHERS TO LOSE  SCARCITY MENTALITY  COMPETITIVE  USE POWER, COURAGE  MOST COMMON VIEW

WIN-RANSACK-&-PILLAGE  STRONGER VERSION OF WIN-LOSE?  FAIRLY COMMON VIEW?

LOSE-WIN  VOICE NO STANDARDS  VOICE NO DEMANDS  WANT TO PLEASE, APPEASE  STATE NO LIMITS  STATE NO FEELINGS  EASILY INTIMIDATED  USES CONSIDERATION  LACKS COURAGE

LOSE-LOSE  DEPENDENT  ENVY OTHERS  CRITICIZE OTHERS  CRITICIZE SELF  LOW COURAGE  LOW CONSIDERATION

WIN-WIN  SEEK MUTUALLY BENEFICIAAL SOLUTIONS  COOPERATE, NOT COMPETE  LISTEN TO UNDERSTAND  ABUNDANCE MENTALITY

WIN  INDEPENDENT IN INTERDEPENDENT SITUATION  SELF CENTERED  SCARCITY MENTALITY  NO SENSITIVITY TO OTHERS

WIN-WIN-NO DEAL  ABUNDANCE MENTALITY  ALLOW EACH PARTY TO SAY NO  HIGHEST FORM OF WIN-WIN

DEFINITIONS  CONSIDERATION CONCERN FOR OTHERS, FEELINGS  COURAGE STATE STANDARDS, STAND UP FOR SELF  SCARCITY: FIXED PIE  ABUNDANCE: ENOUGH FOR EVERYONE WE CAN MAKE MORE!

LOW HIGH CONSIDERATION COURAGE LOW HIGH

HANDLING CONFLICT

DENIAL  DO NOT ACKNOWLEDGE Not “worth it” It will “go away”  NO RESOLUTION  WHEN TO USE? TRIVIAL CONFLICT

AVOID  WITHDRAW  SUPRESS  WHEN TO USE? TRIVIAL CONFLICT IF DISRUPTION OF ASSERTIVE APPROACH OUTWEIGHS BENEFITS OF IT

SUPRESSION/SMOOTHING  SUPRESS DIFFERENCES  SEEK COMMON POINTS, AGREEMENT  WHEN TO USE? SHORT RUN

ACCOMODATION  OTHERS’ NEEDS ABOVE OWN  YIELD TO OTHER  WHEN TO USE? TRIVIAL CONFLICT BUILD OF “CREDITS”

FORCING/POWER  SATISFY OWN NEEDS FIRST  FORMAL AUTHORITY  WHEN TO USE? QUICK END TO DISPUTE UNPOPULAR ACTION COMMITMENT NOT CRITICAL

COMPROMISE  EACH PARTY GIVES  WHEN TO USE? PARTIES EQUAL IN POWER TEMPORARY SOLUTION TIME PRESSURES

CONFRONTATION AND COLLABORATION  SOLVING THE PROBLEM  WHEN TO USE? REAL SOLUTION TOO IMPORTANT TO COMPROMISE HAVE TIME

PRE-CONDITIONS TO TRUE COLLABORATION  ABUNDANCE MENTALITY  COURAGE AND CONSIDERATION  WIN-WIN OR WIN-WIN-NO DEAL

CREATE CONFLICT?  ENCOURAGE QUESTIONING BREAK AWAY FROM “OLD” BREAK OUT OF “RUT”  ENCOURAGE CREATIVITY  DECREASE COHESION