1. CONFLICT

2. VIEWS OF HUMAN INTERACTION
Covey, S. 7 Habits of Highly Effective People

3. WIN-LOSE MOST COMMON VIEW FOCUS ON WIN WANT OTHERS TO LOSE
SCARCITY MENTALITY
COMPETITIVE
USE POWER, COURAGE
MOST COMMON VIEW

4. WIN-RANSACK-&-PILLAGE
STRONGER VERSION OF WIN-LOSE?
FAIRLY COMMON VIEW?

5. LOSE-WIN VOICE NO STANDARDS VOICE NO DEMANDS WANT TO PLEASE, APPEASE
STATE NO LIMITS
STATE NO FEELINGS
EASILY INTIMIDATED
USES CONSIDERATION
LACKS COURAGE

6. LOSE-LOSE DEPENDENT ENVY OTHERS CRITICIZE OTHERS CRITICIZE SELF
LOW COURAGE
LOW CONSIDERATION

7. WIN-WIN SEEK MUTUALLY BENEFICIAAL SOLUTIONS COOPERATE, NOT COMPETE
LISTEN TO UNDERSTAND
ABUNDANCE MENTALITY

8. WIN INDEPENDENT IN INTERDEPENDENT SITUATION SELF CENTERED
SCARCITY MENTALITY
NO SENSITIVITY TO OTHERS

9. WIN-WIN-NO DEAL ABUNDANCE MENTALITY ALLOW EACH PARTY TO SAY NO
HIGHEST FORM OF WIN-WIN

10. DEFINITIONS CONSIDERATION COURAGE SCARCITY: FIXED PIE
CONCERN FOR OTHERS, FEELINGS
COURAGE
STATE STDS, STAND UP FOR SELF
SCARCITY: FIXED PIE
ABUNDANCE: ENOUGH FOR EVERYONE
WE CAN MAKE MORE!

11. LOW HIGH
COURAGE
LOW HIGH
CONSIDERATION

12. HANDLING CONFLICT

13. DENIAL DO NOT ACKNOWLEDGE NO RESOLUTION WHEN TO USE: Not “worth it”
It will “go away”
NO RESOLUTION
WHEN TO USE:
TRIVIAL CONFLICT

14. AVOID SUPRESS WHEN TO USE: WITHDRAW TRIVIAL CONFLICT
IF DISRUPTION OF ASSERTIVE APPROACH OUTWEIGHS BENEFITS OF IT

15. SUPRESSION/SMOOTHING
SUPRESS DIFFERENCES
SEEK COMMON POINTS, AGREEMENT
WHEN TO USE:
SHORT RUN

16. ACCOMODATION OTHERS’ NEEDS ABOVE OWN YELD TO OTHER WHEN TO USE:
TRIVIAL CONFLICT
BUILD OF “CREDITS”

17. FORCING/POWER SATISFY OWN NEEDS FIRST FORMAL AUTHORITY WHEN TO USE:
QUICK END TO DISPUTE
UNPOPULAR ACTION
COMMITMENT NOT CRITICAL

18. COMPROMISE EACH PARTY GIVES WHEN TO USE: PARTIES EQUAL IN POWER
TEMPORARY SOLUTION
TIME PRESSURES

19. CONFRONTATION AND COLLABORATION
SOLVING THE PROBLEM
WHEN TO USE:
REAL SOLUTION
TOO IMPORTANT TO COMPROMISE
HAVE TIME

20. PRE-CONDITIONS TO TRUE COLLABORATION
ABUNDANCE MENTALITY
COURAGE AND CONSIDERATION
WIN-WIN OR WIN-WIN-NO DEAL

21. CREATE CONFLICT? ENCOURAGE QUESTIONING ENCOURAGE CREATIVITY
BREAK AWAY FROM “OLD”
BREAK OUT OF “RUT”
ENCOURAGE CREATIVITY
DECREASE COHESION