1. Habit 4 – Think “Win- Win”
The Principles of Interpersonal Leadership

2. Public Victory®
Public
Victory

3. Habit 4
Habit 4
Think Win-Win®
Think Win-Win®

4. Think Win-Win Habit One – The Habit of Choice…Personal Responsibility
Habit two – The Habit of Knowing What our Choices are…Mission
Habit Three – The Habit of Action
Habit Four – The Habit of an Attitude

5. Habit 4: See-Do-Get See Do Get
I get better results by cooperating rather than competing.
Get Do
See
I have more trusting relationships.
I persist in looking for win-win outcomes.

6. The Emotional Bank Account
A metaphor for the amount of trust that
exists in a relationship
Every interaction with another human
being may be classified as a deposit or
withdrawal
Deposits build and repair trust in
relationships
Withdrawals lessen trust in relationships

7. “You can’t talk your way out of problems you behaved your way into”
Deposits Withdrawals
Kindness and Courtesy
Keeping Promises
Honoring Expectations
Loyalty to the Absent
Making Apologies
Unkindness and Discourtesy
Breaking Promises
Violating
Expectations
Disloyalty, Duplicity
Pride, Conceit, Arrogance
“You can’t talk your way out of problems you behaved your way into”
-Stephen R. Covey

8. Six Paradigms
Win-Lose
Lose-Win
Lose-Lose
Win
Win-Win
Win-Win or No Deal

9. Win-Lose Concerned with themselves first and last
Achieve success at the expense of exclusion of another’s success
Driven by comparison, competition, position, and power
Characteristics:
Is very common scripting for most people
Is the authoritarian approach
Uses position, power, credentials, possessions, or personality to get the “win”

10. Lose-Win Show high consideration for others
Lack the courage to express and act on their feelings and beliefs
Easily intimidated – borrow strength from acceptance and popularity
Characteristics:
Voices no standards, no demands, no
expectations of anyone else
Is quick to please or appease
Buries a lot of feelings

11. Lose-Lose Low on courage and consideration Envy and criticize others
Put themselves and others down
Characteristics:
Is the mind set of a highly dependant person
Is the same as a “no win” because nobody benefits
Is a long-term result of win-lose, lose-win, or win

12. Win Think of only getting what they want
Don’t necessarily want other to lose, but are personally set on winning
Think independently in interdependent situations without sensitivity or awareness of others
Characteristics:
Is self-centered
Thinks “me first”
Doesn’t really care if the other person wins or loses
Has a Scarcity Mentality

13. Win-Win People who chose to win and make sure others win
Take time to search for solutions that will make them happy and simultaneously satisfy others
Characteristics
Seeks mutual benefit
Is cooperative, not competitive
Listens more, stays in communication longer, and communicates with more courage

14. A Win-Win Person Possesses Three Character Traits
Integrity: true to their feelings, values, commitments
Maturity: express ideas and feelings with courage and with consideration for the ideas and feelings of others
Abundance Mentality: people with an abundance mentality believe that there is plenty for everyone

15. Win-Win Relationships
Demonstrate consistent actions that convince people that they have a well earned reputation for honesty, integrity, loyalty
Their actions are consistent with their behavior, decisions, and position
Believe in the best of other people
Disclose-help others understand their position, behavior, and decisions
Communicate Clear Expectations
Seek others ideas and listen with empathy
Are accurate, timely, and honest in communication
Treat people with respect and respond to others needs
Focus on the positive, but provide constructive feedback on improvement

16. Which of the Six is Best?
It Depends