Service Introduction 2015

INTRODUCTION TO UTILITY TEAM  Our company was founded in  The group employs approximately 60 members of staff.  The annual value of our commodity portfolio exceeds £7bn.  We currently manage over 20’000 sites and supply points nation wide.  Clients include various public and private sector manufacturers, retailers & commercial premises.  Utility Team can be appointed as a Data Collector and Aggregator.  Our Site & distribution audits help commercial consumers optimise their operational cycle.  Utility Team works to a clearly defined level of service for each client.

SOME OF OUR CLIENTS

OUR SERVICES – Procurement : Flexible or Fixed, your Account Manager can provide you with progress reports; weekly, monthly, quarterly or annually to keep you informed as to how your purchasing decisions & strategies are performing as markets progress. Services Include (but are not limited to) : Description: Flexible Procurement  Acquisitions can be made: Daily, Monthly & Quarterly  Rates can be unset & re-fixed prior to delivery  Market Triggers can be set in line with budget strategy  Volume sleeving  Risk Management design & execution  Live trading intel Fixed Procurement  Standard fixed contract procurement and alignment, fully customisable terms and durations. Mid Term Review Contracts  This provides fixed purchasers with a get out clause, allowing them to call for a review of unit rates at any point during their contract if market intel suggests prices had fallen since fixed. The consumer is then able to re-fix at the lower rate, or simply remain on their previously agreed contract price.

OUR SERVICES – SUMMARY PROCUREMENT CONTINUED… Description Contract Alignment Align your businesses portfolio with one supplier and or contractual end date Performance Logging Utility Team constantly monitors your portfolios performance within the current markets Your account manager can provide you with updates on a daily to annual basis. Renewable Energy Priority Access All suppliers have a limited amount of renewable energy available, we can provide clients with access to the discounted rates of renewable energy. Energy is exempt from CCL. Renewable premium paid is up to 15% cheaper than CCL

Description: Direct Access to HHD Direct access to your half hourly data greatly improves your businesses ability to understand and react to operational requirements Half Hourly reporting for multi-utilities We can HH report n multiple utilities including Solar, Water, Gas, Electricity Distribution Audits Understanding and reacting to Red & Amber peak charge bandings on your network can save your company thousands Consumption Alarm systems and triggers Profile your businesses “ideal” working day and set alarms to help your operational staff maintain these operational parameters OUR SERVICES – Management & Monitoring : Appoint Utility Team as your Data Collector and Aggregator to centralise your businesses reporting platform and streamline the process of compliance. Feel free to login to our demo site here with the details below:demo site here Username: GETDMO13 Password: GDEMO001 Services Include (but are not limited to) :

Description CRC Reporting Data can be directly downloaded from a single place. Fully Accredited -Elexon Accredited -ASPCoP Accredited Disconnections We can facilitate disconnections of unused meters and supply. Up/Downgrades in meter capacity Gas and Electricity Meter Upgrades and Downgrades can be conducted via you Account manager. Capacity & KVA analysis Annual Supply Capacity analysis and correction can be administered via your account manager. OUR SERVICES – MANAGEMENT & SITE WORKS CONTINUED…

Carbon Alarms We have developed a unique system of carbon alarms that enable customers to gain and maintain control of energy use within desired parameters Energy Reduction Surveys Energy audits are provided to determine the use of equipment installed and additionally the manner in which it is controlled and utilised. Portal remains consistent between supplier switches Our reporting platform remains a constant between supplier switches, this means that CRC reporting and data interrogation does not become disjointed as a result of supplier switches Data Analysis Utility Team will collate and analyse consumption data received from invoices, AMR equipment, control systems and manual meter readings to produce a definitive analysis detailing which of your sites are performing optimally, and which are not. Installation of Temporary Supplies If you require new connections your account manage can project manage site teams and distributors to ensure that operations are conducted in as timely manner as possible. OUR SERVICES – MANAGEMENT & SITE WORKS CONTINUED…

Validation: Clients will have bills & costs validated during their supply with Utility Team. This is to ensure that every bill issued during a contract placed via our trade channel is 100% accurate and to minimise the requirement for rebates and debt collection in the future. Services Include (but are not limited to) : Credit Collections Monthly Bill Validation Monthly performance logs (included as part of the procurement activity reports) Business cost apportionment (performance and costs associated with manufacturing, office or retail areas of the business can be logged and monitored). Compliance – We will ensure that you are fully compliant and up to date and aware of all changes to regulatory charges as they inevitably vary. For sites within your portfolio that are sub let with only a landlords supply we have developed hard/software which apportions the cost of energy to each tenant. Technical Assessment & Project Management Online Portal Access OUR SERVICES –

We believe that solid foundations are the key to successful business development. Utility Team provide a comprehensive range of a comprehensive range of support services which are tailored to fit the needs of our diverse customer base. By maintaining clear and open channels of communication, we are able to ensure that our customers enjoy a well supported experience and remain confident that we have their best interests at heart. Our commitment to delivering excellent customer service via your dedicated account manager means that our customers will continue to achieve the business result that they desire. CUSTOMER COMMITMENT

CONTACT DETAILS: Utility Team, 1170 Elliott Court, Herald Avenue, Coventry Business Park, Coventry, West Midlands CV5 6UB. T: F: