PewInternet.org Personal. Portable. Participatory. Pervasive. The Digital Landscape in 2013 and its Impact on Communities Community Foundations - Denver July 18, 2013 Lee Rainie Director, Pew Internet Project

“ Tell the truth, and trust the people” -- Joseph N. Pew, Jr.

Chelsea WelchAlois Bell

r/atheism

Next-news Spiritual precepts and atheism Vigilantism Privacy rights, publicity rights, and collapsed contexts Minimum wage policies and employment practices Corporate social media policies

3 tech revolutions

Digital Revolution 1: Broadband at home - 66% Internet users overall - 85%

The Landscape of Social Media Users (among adults) % of internet users who…. The service is especially appealing to Use Any Social Networking Site 72% Adults ages 18-29, women Use Facebook69% Women, adults ages Use Twitter18% Adults ages 18-29, African-Americans, urban residents Use Pinterest15% Women, adults under 50, whites, those with some college education Use Instagram13% Adults ages 18-29, African-Americans, Latinos, women, urban residents Use Tumblr6% Adults ages reddit6% Men ages 18-29

326.4 Total U.S. population: 319 million 2012 Digital Revolution 2 - Mobile cell 91% … smartphone 56% … tablet 34%

Apps > 50% of adults

Digital Revolution 3 Social networking – 61% of all adults % of internet users

The social media platforms arts orgs use Source: Pew Research Center’s Internet & American Life Project Arts Organizations Survey. Conducted between May 30-July 20, N for respondents who answered this question=1,202.

Number of platforms The majority of arts organizations that use social media maintain profiles on at least four different social media sites.

Big Change 1: It has networked people Moved the basic social unit from tight, close-in groups to far-flung, loose networks New social operating system of “networked individualism Enlarged and diversified people’s networks Prompted a shift in trust from institutions to networks: – Sentries – Evaluators – Audience NOT MADE PEOPLE LONELY OR ISOLATED!!!!!!!

Big Change 2: It has networked information Pervasively generated Pervasively consumed Multi-platformed Personally filtered Participatory / social Linked Continually edited Real-time / just-in- time Timeless / searchable Given meaning through social networks and “algorithmic authority”

Big Change 3: It has changed the civic ecosystem More niches More topics of discussion (and different “news” agendas”) More alliances (“peer progressivism”) More DIY work More arguments More disclosure More surveillance / sousveillance / coveillance More people in decision- making spaces -- “wisdom of crowds” and the filtering capacity of algorithms into people’s decision making More evidence of everything humans do: – Love – Hate – Altruism – Stupidity

@poop_strong (Arijit Guha) and Aetna CEO Mark Bertolini

@Poop_Strong (Aetna has now denied $118k in claims (in just 5 mos) since kicking me to the curb. Gotta preserve that $2 billion annual profit We care about our members. We want you to be empowered to be healthy and make informed decisions. That’s so sweet you want me to be empowered. care to empower me by paying my $118K and counting in bills? We paid hundreds of thousands of $ already. A call is all it takes. Does that mean if I call you, you’ll graciously offer to pay my bills?

Twitter Conversation, Do you think it’s morally justifiable to offer a flawed insurance product that doesn’t cover Why do you think the premiums were so low? Don’t you look at your policy limits when you buy other insurance (auto)? Tweets from others I’m concerned that you don’t understand how your industry works. ASU students aren’t given a choice on insurance As a dad, if your kid was in school, got cancer & reached their lifetime cap, what advice would you give him?

“The system is broken. I’m trying to fix it.” – Aetna CEO Aetna agreed to $118,000 in medical bills New ASU health plan: No lifetime cap

Meaning of Arijit’s encounter Transparency and engagement are important in era of social media – sousveillance and coveillance are part of life now The less powerful can bring their issues to public spaces Powerful entities can lose control of their message once it’s “out there” Conversations can bring calls to action

Be not afraid