© Dec. 2006, May 2009 Helmut Jilling (All rights reserved) Improvement Audits - Let’s Get More Bang! Note: This slide show is designed to let you view at your own pace… …just click Page Down. (approx time 3-4 minutes)

© Dec. 2006, May 2009 Helmut Jilling (All rights reserved) Improvement Audits - Let’s Get More Bang!  The Jilling Group Announces: A Better, More Value-Added Approach to Internal Audits – We call them Improvement Audits

© Dec. 2006, May 2009 Helmut Jilling (All rights reserved) Improvement Audits - Let’s Get More Bang!  Companies spend so much Time and Money on Audits…  Why don’t they get more Real Value from them?

© Dec. 2006, May 2009 Helmut Jilling (All rights reserved) Improvement Audits - Let’s Get More Bang! Here’s a common scenario, during a recent audit:  Client had performed 25 internal audits on a new system with only 9 findings.  My audit found dozens of open issues - most were basic ISO gaps.  Yet, they were confident their internal audits were solid and effective… …What are we missing?

© Dec. 2006, May 2009 Helmut Jilling (All rights reserved) Improvement Audits - Let’s Get More Bang! Are we missing this? – Show me the money!

© Dec. 2006, May 2009 Helmut Jilling (All rights reserved) Improvement Audits - Let’s Get More Bang! If we want better results, If we want to find the “Money,” (…savings…value…benefit), …We need a better approach!

© Dec. 2006, May 2009 Helmut Jilling (All rights reserved) Improvement Audits - Let’s Get More Bang!  I don’t fault our auditors  I don’t fault our ISO systems  I don’t fault our Management Teams I think the auditor training systems need a different focus and approach.

© Dec. 2006, May 2009 Helmut Jilling (All rights reserved) Improvement Audits - Let’s Get More Bang! I have been an auditor 12 years, and sat through at least a dozen professional auditor training sessions. Not a single one focused on saving money or time from audits!

© Dec. 2006, May 2009 Helmut Jilling (All rights reserved) Improvement Audits - Let’s Get More Bang! The focus was on:  Compliance, procedures, requirements, behavior, responsibilities, rules,  Audit paperwork and reporting,  Customer this…and ISO that… Everything - but NO MONEY!

© Dec. 2006, May 2009 Helmut Jilling (All rights reserved) Improvement Audits - Let’s Get More Bang! Were your auditors trained the same way?  I have “practiced” on over a thousand audits.  Your internal auditors get 2, 3, 4, 5 audits a year.  It is difficult for them to synthesize how to get all these results on their own.

© Dec. 2006, May 2009 Helmut Jilling (All rights reserved) Improvement Audits - Let’s Get More Bang! If you want different results, you must design a different process… …so we did!

© Dec. 2006, May 2009 Helmut Jilling (All rights reserved) Improvement Audits - Let’s Get More Bang! First, we changed the name – We call them “Improvement Audits.” “Improvement Audits.” Not “internal audits.”

© Dec. 2006, May 2009 Helmut Jilling (All rights reserved) Improvement Audits - Let’s Get More Bang! Then, we changed the focus of our audit training program.  We focus on your company, your objectives, your customers, and your performance… …the MONEY STUFF! …the MONEY STUFF!

© Dec. 2006, May 2009 Helmut Jilling (All rights reserved) Improvement Audits - Let’s Get More Bang! When did it become wrong to talk about the MONEY Stuff ?  That’s what your Top Management talks about, isn’t it?  Your customers talk about money a lot, don’t they?  Why shouldn’t auditors talk about it? Focus on the Customer and the Money Stuff!

© Dec. 2006, May 2009 Helmut Jilling (All rights reserved) Improvement Audits - Let’s Get More Bang!  Being a consultant and auditor gives me a unique perspective and advantage.  I have reviewed hundreds of audit programs, (some effective, some not).  So, we developed a different approach.

© Dec. 2006, May 2009 Helmut Jilling (All rights reserved) Improvement Audits - Let’s Get More Bang!  First, the audit program must be something Management can support and get excited about.  It has to drive improvements that support Customer Satisfaction.  It has to meet ISO requirements.  And, it has to SAVE MONEY! …All four points matter! …All four points matter!

© Dec. 2006, May 2009 Helmut Jilling (All rights reserved) Improvement Audits - Let’s Get More Bang! So, we designed a different focus, and a different approach in the curriculum. Remember - my motto has always been – “this stuff has to save time and money.”

© Dec. 2006, May 2009 Helmut Jilling (All rights reserved) Improvement Audits - Let’s Get More Bang!  We teach “Improvement Audits”  We teach the ISO requirements, but the primary focus is how to get value from those requirements.  We developed a checksheet system that leads auditors through all the audit steps.  We spend a great deal of effort explaining what ISO does for you… …not how to do ISO.

© Dec. 2006, May 2009 Helmut Jilling (All rights reserved) Improvement Audits - Let’s Get More Bang! We explain the purpose and benefit of the process approach.  It’s not about flowcharts or diagrams, though they are useful.  It’s not about work instructions and procedures. They’re good too, but we have plenty of them already. It’s about identifying, aligning & optimizing the interactions between every process and every transaction.

© Dec. 2006, May 2009 Helmut Jilling (All rights reserved) Improvement Audits - Let’s Get More Bang!  In redesigning the approach, we also include some principles from Lean and 5S.  That’s not required in ISO, but it adds value and helps them find the Money. There’s no reason they can’t be part of your internal “Improvement Audits.” …It’s good stuff!  More focus on performance and metrics, and meeting targets.  On work instructions, more focus on methods and why we do what we do.

© Dec. 2006, May 2009 Helmut Jilling (All rights reserved) Improvement Audits - Let’s Get More Bang! We teach on Three Levels in each audit:  1. Effective Audit Prep – reviewing the “Report Card, Criteria, Metrics, Objectives,  2. Auditing the actual process flow, and the linkages to related and supporting processes,  3. An effective, executive audit summary. There is much more to it, but these levels support the Improvement Audit concept.

© Dec. 2006, May 2009 Helmut Jilling (All rights reserved) Improvement Audits - Let’s Get More Bang!  More focus on meeting the needs of the Process Owner.  Focus the audit, audit process, audit results, selection and interviewing, all must look at the needs of the direct internal customer.  The audit must look at effectively aligning all the transactions of each processes, that’s where the improvement opportunities are.  If this is done well, managers may begin to actually look forward to audits!

© Dec. 2006, May 2009 Helmut Jilling (All rights reserved) Improvement Audits - Let’s Get More Bang!  When we roll this out, it’s FUN!.  Top Management likes it.  Most people I audit get value.  Most auditors LOVE this approach! They are excited by the idea, and can’t wait to begin to explore it.

© Dec. 2006, May 2009 Helmut Jilling (All rights reserved) Improvement Audits - Let’s Get More Bang! So, who do you suppose has the most push-back with this new “Improvement Audit” concept?

© Dec. 2006, May 2009 Helmut Jilling (All rights reserved) Improvement Audits - Let’s Get More Bang! - The Quality Manager! Yes, the very person who complains he/she isn’t getting the support and resources needed to do what is required, often tends to be the one likely to resist this approach. Fortunately, many QM’s are progressive and buy in quickly. Those are the ones I am trying to reach!

© Dec. 2006, May 2009 Helmut Jilling (All rights reserved) Improvement Audits - Let’s Get More Bang!  They are excited about the possibilities this approach presents.  They just want to be confident this won’t violate ISO requirements.  And, the way we designed it, it is completely compliant with ISO and TS. (It may slay a few sacred cows … …but we all like a good BBQ!)

© Dec. 2006, May 2009 Helmut Jilling (All rights reserved) Improvement Audits - Let’s Get More Bang!  The ISO world and the global Quality movement is moving in this direction.  This was the driver why ISO adopted a process approach.  A proper process approach is the required framework to support this aligning and optimizing “improvement approach.”

© Dec. 2006, May 2009 Helmut Jilling (All rights reserved) Improvement Audits - Let’s Get More Bang! (By the way, I have available a PowerPoint training about designing a proper process approach.)

© Dec. 2006, May 2009 Helmut Jilling (All rights reserved) Improvement Audits - Let’s Get More Bang!  We find this program helps new auditors get the right mindset and understanding toward doing Improvement Audits.  Helps to reprogram experienced auditors to use this improved approach!  Also, the Internal Improvement Audit training trains on how to use the special audit checksheet we designed to work with this approach.

© Dec. 2006, May 2009 Helmut Jilling (All rights reserved) Improvement Audits - Let’s Get More Bang! Our auditor training in this new approach is guaranteed to save you money. In fact, if you implement the program the way we teach it, we actually guarantee there will be no net cost to your company.

© Dec. 2006, May 2009 Helmut Jilling (All rights reserved) Improvement Audits - Let’s Get More Bang!  Better audits, more savings, happier auditors, supportive managers…and no net cost to you…? … sounds too good to be true?  …but it is doable! We guarantee it!

© Dec. 2006, May 2009 Helmut Jilling (All rights reserved) Improvement Audits - Let’s Get More Bang! If you’re interested, let’s talk... Helmut Jilling Helmut Jilling www.Jilling.com …Thanks for watching! …Thanks for watching!