Ten Point Program ( Key Performance Indices ) Vijay L Sonavane Executive Director (Dist,CP ), MSEDCL

If you can dream it, you can do it -- Walt Disney

 Electrification of State (3.08 Lakh Sq. Km.)  Industrialisation / Green Revolution  Urban / Rural Maharashtra Development  30/62.5/120/140/200/210/500 MW sets.  132/220/400 kV & +/-500 kV HVDC. On 6th June 2005 MSEB MSPGCL MSETCL MSEDCL MSEBHCL MSEB Heritage : 20th June 1960 to 5th June 2005

 Demand Supply Gap of 3500 to 4000 MW  High T&D Loss – 35.2% (04-05)  Low Collection Efficiency – 90.03%  Inability to Upgrade T&D Infrastructure  Pending applications for connections  Loss making Entity (Rs.1500Cr.)  Poor consumer services  No 13 SEB Problems of Maharashtra Power Sector

You should know this  Cost of fuel for Generation:103 ps/unit  Cost of Power Purchase:198 ps/unit  Weighted AVG:130 ps/unit  Cost of fixed charges: 86 ps/unit (Estt.,A&G,O&M,Int.,Dep.)  Total :216 ps/unit  Losses % Cost =216 / = 333 ps/unit  Cost of T&D losses =333 – 216 = 117 ps/unit

FYAT&C LossesCollection Eff %91% %96% %96% %100% Delhi Reforms (NDPL) 1.Transformer failures reduced from 272 to 248 in NDPL and from 513 to 259 in BRPL 2.Consumer complaints / day reduced from 4000 to Distribution capacity addition 80 MVA / 350 MVA / 490 MVA in FY 03 / 04 / 05

Vision without action is merely a dream is merely a dream Action without vision merely passes time merely passes time Vision with action can change the Organisation can change the Organisation

1.We, as a professional company, rededicate ourselves to serve all our customers by extending reliable and quality power supply at reasonable and competitive tariffs so as to boost agricultural, industrial and overall economic development of Maharashtra. 2.We commit to Honesty, Integrity and Transparency in actions to achieve higher standards of Consumer Satisfaction. 3.We aim at achieving technological excellence and financial turnaround for the overall benefit of the customers. MSEDCL’S MISSION STATEMENT

4.We will strive hard for system improvement and stress upon preventive maintenance. 5.We will ruthlessly curb the theft of electricity. 6.We will encourage and support energy savings activities and Demand Side Management thereby optimizing the use of electricity. 7.We will fulfill our commitment to society by improving quality of life. MSEDCL’SMISSION STATEMENT cont…. MSEDCL’S MISSION STATEMENT cont….

Tariffs  Generation Tariffs : Rs.1.36 / unit  Transmission Tariffs : 19 paise / unit transmitted  MSEDCL purchases  4000 MUs from MSPGCL (Rs. 544 Cr)  1700 MUs (Rs. 357 Cr) from outside  Transmission charges for 5700 MUs (Rs. 108 Cr)  MSEDCL will have to pay Rs Cr. / month  Our revenue should go beyond Rs Cr / month

Capacity Addition Program ProjectCapacity(MW)Start Parali-I250Apr-06 Paras-I250Sep-06 Dabhol740/2100May-06/Oct-06 Parali-II*250Dec-08 Paras-II*250Jan-09 KHPKD*500Mar-09 BHSWL*2x500Mar-10 Koradi*2x500Mar-10 CHDPR*500May-10 Dhopawe*2x800Aug-10 Uran Gas*1040Jul-08 Talegaon CCPP*1400Jan-09

T & D Infrastructure Upgradation  MSETCL work plan of Rs.4940 Crs. 65 S/stns,3800 Ckt. km line, MVA transmission capacity,850 MVAR Capacitors ( )  PGCIL plan of Rs.4400 Crs. upto  MSEDCL work plan of Rs Crs,836 nos. of 33/ 11kV S/stns DTCs by  CPSU power purchase agreements of 2036 MW  Ghatghar 250 MW to start in Oct-2006  Long tern power purchase proposal of 4000 MW under process

“Whatever you do, may be insignificant, but it is very important that you do it” that you do it” - Mahatma Gandhi - Mahatma Gandhi

Major transactions between Consumer and MSEDCL  Before supply  Connection (supply and meter)  Estimation charges (connection charges/deposits)  Execution of works  Regular  Meter reading  Bill  Consumer care center  Occasional  Outage  Voltage complaint  Meter problem  High bill complaint  Responding to letters  Execution of works (Maintenance)

Service Quality  Important to consumers  Controllable by utilities.  Measurable by regulators. Key Performance Index (KPI) should be:  Quantified (measurable) not qualitative  Objective (not subjective) independent of persons  Time and Resource bound (Days/money/people/equipment etc)  KPIs to be monitored by field offices  KKPIs to be monitored by Head Office (key KPIs)

1 - Ensuring Reliable & Quality Power Supply Programs Preventive Maintenance:  Identification of problems feeders in each sub-division  Pre-mansoon Work (Tree cutting)  Repair: loose / long span  Arrange repairs and preventive maintenance during planned Load shedding  DTC maintenance – Oil level checking  Reduce loading on DTCs /Install new DTCs ( 100% Diversity)  Action plan for prevention of DTC failure & quick replacement of DTCs,Monitoring through DSS control room  Reduce length of LT line / HT:LT ratio  Capacitor Maintenance Renovation & Modernisation Schemes for:  Breakers, CTs, Capacitors,HT,LT lines,indoor to Outdoor S/stn equipments

1.CAIDI: Consumer Average Interruption Duration Index 2.SAIFI : System Average Interruption Frequency Index 3.SAIDI: System Average Interruption Duration Index 4.Number of Interruptions per 100 Ckt Km of 11kV Line 5.Percentage DTC failure KKPIs

 System Average Interruption Duration Index. (SAIDI)  Indicates how long during the year energy is not supplied  (Average per Consumer)  By dividing sum of all sustained consumer interruption durations by total No. of consumers ( ri Ni/ Nt)  System Average Interruption Frequency Index (SAIFI)  indicates how many times in a year energy is not supplied (ENS)  By dividing Total No. of all sustained consumer interruption durations by total No. of consumers (Ni/ Nt)  Consumer Average Interruption Duration Index (CAIDI)  Indicates average time of interruption  By dividing sum of all sustained consumer interruption durations by total No. of interrupted consumers ( riNi / Ni)  SAIDI: Duration of outage  SAIFI: Frequency of outage  CAIDI: Consumer Interruption average time SAIDI=SAIFI*CAIDI

2 - PROACTIVE DISTRIBUTION NETWORK PLANNING Programs:  S/Dn. wise information about Load Profile & Demand growth  Load forecasting for next five years  S/Dn wise Infrastructure up gradation plan.  Circlewise viable financing plan.  Monitoring system for construction work plan & financial plan 1.Project implementation w.r.t. construction work plan & financial plan KKPI

3 - Consumer Grievances Redressal System Programs:  Complaint book at G.P./ S/Dn. / Section Office & J.M./ J.E. to visit these offices and redress complaints  CFC at 50 S/Dns. to be expanded to 500 S/Dns. Consumers have Single Window Grievance Solving facility for  For new connection /change of name in time  Billing complaint/other complaints be resolved in specified time  Call centers to be established in all major towns, Municipal Corporations KKPI  Pending RCI Consumer’s Connections

4 - DISTRIBUTION LOSS REDUCTION Programs :  Energy accounting of all levels  DTC metering / 100 % consumer metering  Theft cases including abetment  HVDS  Alternate meter reading by outsource agency  Mini franchisee scheme  NSC information (in time) to IT  Monitoring of temporary connection to builders / commercial establishments  DRUM Project (10 Divisions )

 DTC wise/ S/Dn.wise loss reduction  No. of theft cases detected /FIR Lodged KKPIs

5 - IMPROVEMENT IN COLLECTION EFFICIENCY Programs  Elimination of average/abnormal bill  Timely feeding of NSC report and first bill issue  Monitoring of consumers to whom installments are granted  Collection as per target  100% disconnection above Rs 5000/- arrears  Reduction of live arrears / P.D. arrears  Early disposal of B-80 Cases  Spot billing  Action on PD consumers declared live/verification & police cases  ATM Cash Collection Centers  e-payment / drop boxes

KKPIs 1.Collection efficiency 2.Normal billing percentage 3.PD arrears reduction 4.Cases pending for disconnection with arrears above Rs.5000/-

6 - Profit Center Programs  Allocation of budget to circle  Monitoring income and expense vis-a vis budget  Analysing variation in income/expenditure  Quarterly review of profit center  Comparing distribution losses with respect to targets 1.Profit Rs (Qtrly) KKPI

7 - Using technical advances and computerisation for improving efficiency/accountability/customer satisfaction Programs  Implementation of MIS,DA,AMR  e-billing, online payment, SEVAK ATM, Bill junction /Bill desk  e-tendering  GIS network mapping

8 - Improved services to AG consumers Programs  Reduce pending Ag connections (Krishi Vikas & paid pending)  DTC failure rate reduction by routine maintenance of DTC during LS period  Timely Ag NSC report to IT 1.Pending AG connections KKPI

9 - Improvement in working conditions of employees Programs  Compulsory use of safety T&P (Earthing,Zoola,Hand gloves,Insulated pliers)  Reduction in No. of accidents ( Fatal/Non-fatal)  Timely payment of TA bill / Advances / CPF / Gratuity / Dues / Increments etc.  Work culture / boosting employee moral by motivation  Honesty/Integrity/Hardwork to be rewarded  Special training programs to improve costumer services & tech capabilities  Mobile training program  Regular communication with employees :Varta  Uniform for all employees 1.No of electrical accidents employees/outsiders 2.Training of employees (Nos & mandays) 3.Reduction in employees grievances KKPIs

10 - DSM and Load Management Programs  Single phasing scheme:10000 Villages  Special feeders for Gaothans :10000 Villages  Akshay Prakash Yojna:500+ Villages  Reactive Power Management through Capacitors:3898 MVAR  Energy Saving Scheme for R/C/I/Public Lighting (CFL)  Load Sharing Concept Nos. of Akshay Prakash villages KKPI

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