Last Updated: 05/10/ CSG Release 10 - Effective 04/22/2002

E-Commerce A Mouse Click Away Customer Profile Creation Paperless ASR Requests Early Validation & Error Prevention Data Integrity 2

Logging into CSG CSG main menu Finding help in CSG Pre-order validations Service address validation CFA information search SONET ring information search Order processing ASR order processing menu –Creating A new ASRCreating A new ASR –Creating / updating “user profile defaults”Creating / updating “user profile defaults” –Expedite charge messageExpedite charge message –Validate CFA/SCFA on the service specific pageValidate CFA/SCFA on the service specific page –Validate service address on the SALI pageValidate service address on the SALI page –Retrieving an ASRRetrieving an ASR –Retrieving an existing list of ASRsRetrieving an existing list of ASRs ASR status retrieval –ASR status displayASR status display –ASR status definitionsASR status definitions –Retrieve / view DD/PTD status displayRetrieve / view DD/PTD status display –The clarification requestThe clarification request –Retrieve / view the confirmation notice (CN)Retrieve / view the confirmation notice (CN) –Retrieve / view the design layout record (DLR)Retrieve / view the design layout record (DLR) DLR retrieval and display Contact information Table Of Contents 3

Type your Login ID. Type your Password, given by the CSG system administration. Click ‘Continue’ to proceed. If the typed information is incorrect, click the ‘Clear All Fields’ button and retype the login ID and password. ALLCAPITALS Logging Into CSG 4

CSG Main Menu Pre-Order Validation information can be used to verify Service Address, CFA, and SONET Ring information in Vz East prior to issuing ASRs. Order Processing functions include ASR Status Retrieval. ASR Status Retrieval can be used to view the status of any ASR sent to Verizon for any state regardless of how it was sent. 5

The ‘Help’ link is at the top of each page after the main menu. Click on “Help” and the Help /User Guide will open in a new browser. This page provides a link to the “Contact Us” information, the CSG Web-Based Training, the CSG User Guide, Tutorial, FAQs, Hot Tips, & the CSG Access Request Form.. Finding Help in CSG 6

Pre-Order Validation Lists all Pre-Order Validation Functions: Service Address, CFA Information Search, SONET Ring Information Search. Performing these functions prior to issuing an ASR, may help reduce the need for Sups. 7

Select the desired search criteria by clicking the drop-down menu which contains: –Search by Address (SA) –Search by AHN (assigned house number) –Search by Telephone Number Click the ‘Search’ button to proceed. Service Address Validation 8

Populate the required fields on this page Click the ‘Search’ button to proceed. Service Address Validation Search By Address Drop Down Menu 9

Service Address Validation Successful Find This page is displayed with an exact match. The Serving Wire Center CLLI Code and LSO (NPA/NXX) are displayed. With an unsuccessful find, an error message will be displayed. 10

Service Address Validation Multiple Address List When an exact match is not found, this page is displayed with alternatives. Select from the Multiple Address List by clicking on the radio button. Click the ‘Search’ button at the bottom of the page to continue the search. RADIO BUTTONS 11

Service Address Validation Address Search Range Results Use the data from this list to create a more correct service address, if appropriate. Return to the Service Address Validation Page via ‘CSG Main Menu’ button. Or click the ‘Previous’ button to return to the search selection page. NOTE: For AHN searches, this page may be displayed with a list of AHN Ranges. 12

Select the search criteria from the drop down menu Search by: –CFA list –CFA details –CFA channel details Click the ‘Search’ button Circuit Facility Assignment (CFA) Search 13

CFA List Retrieval To retrieve a CFA list: Populate the ‘A’ Location, ‘Z’ Location, and select the ‘State’. Click the ‘Search’ button to proceed. 14

CFA List Retrieval Display Clicking on a blue underlined ‘Facility Designation’ will initiate a ‘CFA Details Search’. With a successful search, the CFA List Information is displayed. With an unsuccessful search, an error message will be displayed. 15

CFA Details Search To retrieve by CFA Details (Facility): Enter the ‘Facility Designation’ Select the ‘Facility Type’ Populate the ‘A’ & ‘Z’ Locations Select the ‘State’ Click the ‘Search’ button to proceed. 16

CFA Details (Channel) Display Clicking on a blue underlined ‘Channel’ will initiate a ‘CFA Channel Details’ search.. With a successful search, the CFA Information page with details is displayed. With an unsuccessful search, an error message will be displayed. 17

CFA Channel Details Search To search by CFA Channel: Enter the ‘Facility Designation’, select the ‘Facility Type’ & desired ‘Channel’. Populate the ‘A’ &‘Z’ Locations, and select the ‘State’. Click the ‘Search’ button to proceed. 18

CFA Channels Details Retrieval - Information Display With a successful search, the CFA Channel Information page is displayed. With an unsuccessful search, an error message will be displayed. 19

 Enter the appropriate ‘Facility Designation’.  Select the ‘Facility Type’ from the drop-down window.  Populate the ‘A and Z Location’ CLLI Codes.  Select the ‘State’ in which the circuit resides from the drop-down window.  Click on the ‘Search’ button.  The Ring Information will be displayed with a successful find.  An unsuccessful find will result in an error message. SONET Ring Information Search 20

When a match is found, the SCID and Equipment codes for the SONET Ring requested will be displayed along with the Bank Node Locations.  Click on a location in the highlighted Bank Node Locations section  The Bank Information will be displayed. SONET Ring Information Display 21

The Bank information includes: SCID, Bank Code, Relay Rack Code, Equipment Codes, Levels, STS, Group, VT, Status – Spare or Working. If the Status is “Working” the CLO, Activity Date, and Circuit ID are populated. SONET Ring Bank Information 22

Lists all ASR Order Processing and Post-Order Status Functions. NOTE: ASR Status Retrieval is available for all ASRs received by Verizon, regardless of what state it is for or how the ASR was sent. For more information on the ASR Status Retrieval Display, please visit the CSG Web-based Training on the CSG Home Page at : or from the Verizon.com/Wholesale website, search for key word: csghome Order Processing 23

All ASR Order Processing functions are available from this page. ASR Order Processing Menu 24

Creating a New ASR ASR Step 1: Select the service request type from the drop down menu. Then click the ‘Create New ASR’ button to proceed. 25

ASR Step 2: Type or Select the Circuit Quantity and select an Activity type. Select any Additional Forms needed. The forms listed are associated with each particular service. Click ‘Next’ to proceed. Selecting the ASR Forms Example: Special Access (Transport) 26

Creating a ‘User Defaults Profile’ To create or update a user profile, select ‘Create or Update a User Profile’ from the ASR Order Processing Page. Populate the desired fields and click the ‘Save’ button. This information will be pre-populated on subsequent ASRs. This function is optional, user-specific, and can be changed by the user as needed. Enter profile data 27 ASR Order Processing Page

Entering Data on the ASR ASR Step 3: Select the appropriate ‘ICSC’ code from the drop-down list. Enter the ASR data in the appropriate fields. Click the ‘Next’ button located at the top of the page. Note: The left menu displays all associated ASR pages based upon the “Create ASR” menu selections. Enter ASR data Left Menu 28

Entering Data on the ASR The ASR Navigation buttons are at the top of each ASR page. The ASR Response pages, such as the SALI page, have the navigation buttons at the bottom of each page. NOTE: All pages of the ASR can be printed by clicking on “Print ASR user friendly version”. 29

Entering Data on the ASR NOTE When ‘Y’ is populated in the EXP (expedite) field, this notification message will pop-up. Click OK to continue populating the ASR. 30

Entering Data on the Service Specific Page ASR Step 4 Enter the ASR data in the appropriate fields. Check errors by clicking on the ‘Error Check’ button. Click the ‘Validate and Submit’ button, which appears on every page after all of the requested ASR pages have been accessed. Note: A “check mark” is displayed on the left menu when an ASR page has been accessed. Enter ASR data 31

Validate CFA/SCFA on the Service Specific Page ASR Step 5 Validate CFA on the Service Specific page by clicking the ‘Validate CFA/SCFA’ button at the top of the page. This will allow the CFA or SCFA channel to be validated for spare or busy. The response reflects the information retrieved from Verizon’s OSSs. 32

CFA/SCFA Verification & Channel Update ASR Step 5a Channel Status: B = Busy S = Spare If the channel the user has selected is busy (B), this page presents all channels and may be used to select a spare (S) channel instead. Select a new channel by clicking on the box above the channel number. Click the “Update Channel Field” button to return to the Service Specific Page. The user may keep the channel originally selected by clicking the “Previous” Button. An Error Message will pop-up to explain that the channel selected is busy and this may cause a delay in the ASR being processed. 33

CFA/SCFA Validation Notice on the Service Specific Page If the CFA / SCFA was validated as spare, the message will be “PASSED”. If the CFA / SCFA was validated as busy, the message will be “FAILED”. The ASR may still be submitted with busy CFA. However, the ASR processing may be delayed. A Sup may be requested by the AP rep. 34

Validate the Service Address on the SALI Page ASR Step 6 Enter the Service Address information in the appropriate fields.. This will allow the Address to be validated. The response reflects the information retrieved from our back end OSSs. Validate the address by clicking on the ‘Error Check’ button on the top of the page. Error Check Button 35

Validate the Service Address on the SALI Page ASR Step 6a Clicking the “Error Check” button on the SALI page will result in EITHER: 1. Successful Validation Verify all of the changes are correct and click the “APPLY CHANGES” button. OR See next slide 36

Validate the Service Address on the SALI Page ASR Step 6a, cont’d 2. A Multiple Address List. Select the correct address including the correct Unit,Room, Floor, etc. Then click on the “Search” button. The screen above will be presented. Verify all of the changes are correct and click the “APPLY CHANGES” button. NOTE: Clicking the “RETURN TO SALI” button may result in a failed validation. The ASR can be transmitted with a Service Address Validation Status of “Failed”, however,this may delay the ASR processing and a Sup may be requested by the AP rep. 3. An Error Message 37

Validate the Service Address on the SALI Page The Address Validation Field will either show “PASSED” or “FAILED”. The ASR can still be submitted with “FAILED” Address information, but it may cause a delay in processing the ASR. A Sup may be requested by the AP rep. 38

Validate and Submit the ASR ASR Step 7 - After accessing all pages of the ASR Check errors by clicking on the ‘Error Check’ button, which appears on every page, to check that page for any errors. Click the ‘Validate and Submit’ button, which appears on every page after all of the requested ASR pages have been accessed. Note: A ‘check’ on the left menu is displayed when an each ASR page has been accessed. 39

ASR Successfully Submitted ASR Step 7A If the ASR is error-free and successfully submitted, CSG will transmit the ASR to our OSS with the next scheduled batch file transmission. 40 Success !

ASR Validation Errors Page ASR Step 7B Each ASR page with errors will be displayed in the left menu with an “X”. The ‘Page’, ‘Field in Error’ and ‘Description’ will be displayed in the right menu. Clicking on any of these fields will take you to the associated ASR page. Left Menu Right Menu 41

Clearing Errors on the ASR ASR Step 8 Most fields to be corrected will appear in red on the form(s). All errors will be displayed on the ASR Validation Error page. After correcting all the errors, click the ‘Validate and Submit’ button. If the ASR is error-free, CSG will transmit the ASR with the next scheduled file transmission to CAFÉ or EXACT. 42

Retrieving a CSG ASR Via the ‘Retrieve ASR’ Function Retrieve ASR Step 1 On the the ASR Order Processing Page: Type the CCNA and PON for the desired ASR. Click the ‘Retrieve ASR’ button to proceed. 43

Using the ‘Retrieve an Existing ASR from a List’ Function Retrieve previously entered CSG ASR from a List A list of previously entered CSG ASRs can be viewed by: 1. Selecting ‘User’ or ‘User Group’ or or 2. Selecting ‘All’ or a specified date range ‘From & Through’. then 3. Clicking the ‘Retrieve List’ button. The default selections are set at ‘User’ and ‘All’. 44

Using the ‘Retrieve an Existing ASR from a List’ Function Retrieve a previously entered CSG ASR from a List (continued) Select the ASR by clicking the Radio Button next to the CCNA and PON. From the ASR Functions Menu at the top of the page, click the function desired: Refresh List Assume Ownership of ASR Cancel ASR Retrieve ASR Change DDD Retrieve ASR Status EXAMPLE of User Group List 45

The retrieved ASR will be available for viewing or updating. To issue a Sup ASR, change the appropriate field(s) and click the ‘Validate and Submit’ button at the top of the page. Retrieving a Previously Entered CSG ASR 46

ASR Status Retrieval Select the CCNA from the drop-down list of CCNAs for your company Type the ASR PON Select the associated state, regardless of how ASR was sent to Verizon. NOTE: If the state is either Pennsylvania (PA) or Virginia (VA), you must also select the ICSC code associated with that ASR. 47

The ASR Status Display Page allows a user the ability to view & retrieve: Confirmation Notice (CN)Design Layout Record (DLR) DD/PTD/Jeopardy StatusClarification Request (CR) DD/PTD/Jeopardy StatusClarification Request (CR) ASR Status Display 48

ASR Status Definitions 49

On the ASR Status Display Page: When the DD/PTD dates are populated, the Status Information will be available after the orders have been issued If there is a Jeopardy on either the PTD or DD, the jeopardy code will be displayed. The Jeopardy Code Description Table provides a brief description of the jeopardy. Retrieve / View Due Date/Plant Test Date Status Display 50

The Clarification Request The user is responsible to following up for checking ASR status on the ASR Status Retrieval Page. The “Clarification Request” is the result of a Status of Query or Customer Not Ready on the user’s ASR list. Users should click on the appropriate ASR to view the information on the Clarification Request input by the AP Rep. A Sup is required to correct the errors noted on the Query or to change the DDD per the Customer Not Ready Status. NOTE: Questions about the information contained in the “Clarification Request” should be directed to the AP rep. 51

On the ASR Status Retrieval Page: If the CN Date is populated and the date is today or a past date, click the “View” button next to CN to retrieve the Confirmation Notice. When Multiple Confirmation Notices are displayed, select the desired ‘ASRID’ that is highlighted in blue. The ‘Status’ must be confirmed. Retrieve / View the Confirmation Notice (CN) 52

Retrieve / View the Design Layout Record (DLR) On the ASR status retrieval page If the RTR field on the ASR is not “F” and the DLR date is today or a past date: Click the ‘View’ button next to DLR Important note: if the date is today Verizon has the whole day to prepare the DLR. 53

From the CSG Main Menu Links, select DLR Retrieval and Display Enter the appropriate data in the available fields. Select the ‘State’ where the circuit resides. Populate the Circuit ID in the appropriate circuit type fields. Click the ‘Search’ button to proceed. Design Layout Record Retrieval and Display 54

DLR Retrieval and Display Result With a successful search, this page is displayed. With an unsuccessful search, an error message will be displayed. 55

Contact your Verizon Account Manager for more Information or Send an to Visit our Home Page at: 56