© Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release Priority Traceroute ReliaTel Operator Training Release Priority Traceroute 1 Training - Version 1.0

© Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release Priority Traceroute Setting up a Priority Traceroute Performs internal network traceroute analysis and external traceroutes to IP addresses outside the network. On-demand traceroutes can be run at any time, from the Navigation tree Internal traceroute runs from DAP to entity Scheduled traceroutes can be run at predetermined times (ReliaTel Administrator function) The default traceroute configuration can be customized 2 1. Ping is successful 2. Click Start Trace Default traceroute setting

© Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release Priority Traceroute Sample Traceroute Table and graph reflect same values Roll over a plot point to display details about the sample 3

© Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release Priority Traceroute Viewing Alternatives – Trace Summary Trace data summarized Select Trace Summary from the drop-down list 4

© Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release Priority Traceroute Viewing Alternatives – Hop Summary Traceroute data analyzed by hops Select Hop Summary from the drop-down list 5

© Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release Priority Traceroute Running an Internal Traceroute from the Interface From the Traceroute interface: 6 Select a center Select an entity DAP automatically changes Click Start Trace

© Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release Priority Traceroute Running an External Traceroute Use the traceroute interface to run traceroutes to external IP addresses/DNS 7 1. Enter the target IP address or DNS 2. Click New Trace 3. Click Ping 4. Click Start Trace

© Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release Priority Traceroute External Traceroute Results Trace Target Trace Summary 8 Hop Summary

© Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Operator Training – Release Priority Traceroute Historical Traceroutes Previously run traceroutes can be recalled and re-run 9 1. Select the History radio button. 2. Select a previously run traceroute. The settings for that traceroute are auto-applied. 3. Click Start Trace.