1. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release 4.1.1 Adding Users ReliaTel ® Basic Administrator Training Adding Users Release 4.1.1 1 Training - Version 1.0

2. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release 4.1.1 Adding Users Adding a User User with full (global) administrator permissions added at implementation Administrator adds ReliaTel users from this screen User set-up Personal tab - Login name and contact method Notification tab - Alarm notification status Permissions tab - Operational permissions to perform tasks Password tab - Password configuration 2

3. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release 4.1.1 Adding Users Adding a User – Personal Tab Add this information in the Personal tab To add the user to a coverage rule and display it in the Reference tab, select one of the notification options (pager, e-mail, or SMS) 3

4. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release 4.1.1 Adding Users Adding a User – Notification Tab Notification Sets parameters around which a user is notified of alarms Different from the notification method (e-mail or SMS) Use to maintain and suspend notifications; options for time periods 4 StatusDescription ActiveDefault – Keeps the user available to respond to alarms, either through the ReliaTel client or via remote notification. Inactive IndefinitelyTurns off notification for an indefinite period of time. Change to ‘Active’ to enable user to respond to alarms. Inactive TemporarilySpecifies a specific time period within which the user will not be able to respond to alarms. Requires a ‘From’ and ‘Until’ date. Dates are inclusive. Inactive SubstitutedAlmost the same as ‘Inactive Temporarily’ except a substitute user is also required, in addition to ‘From’ and ‘Until.’

5. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release 4.1.1 Adding Users When you add a user you setting the parameters for that user’s: Functional tasks the user can perform Access to alarms and other data based on assigned center(s) or subcenter(s). Functional tasks Based on user’s role and responsibility Permissions are assigned individually, not bundled Operational Global level – Perform tasks enterprise-wide; access to all centers and center-related data in the Navigation tree Center level – Perform tasks and access data only within the assigned center (or subcenter) in the Navigation tree Standard roles Operator – manages alarms ReliaTel Administrator – sets up and maintains all administrative aspects of the system; access to the Administration module. Can perform Operator-related tasks with the appropriate permissions Can create more ReliaTel Administrators 5 Adding a User – Permission Tab

6. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release 4.1.1 Adding Users Adding a User – Permission Tab Operator role/suggested permissions 6 PermissionFunctions Alarm Access Browse Operate Extended View (global only) Acknowledge and clear alarms View alarm-related logs (history, notification, status, etc.) Access device consoles via the AccessPlus feature Initiate traceroutes from the system to the device View device performance metrics (Performance dashboard) View voice quality of server metrics (Voice dashboard) Center-specific Global

7. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release 4.1.1 Adding Users Adding a User – Permission Tab Combining center and global permissions Example – center operator permissions plus global Extended View No limitation on combinations of center and global permissions For operators, center permissions and Extended View (global level) can be combined 7

8. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release 4.1.1 Adding Users Adding a User – Permission Tab ReliaTel Administrator role/suggested permissions 8 Permission – Global onlyFunctions Alarm Access Browse Operate Extended View Admin KB Admin Access the Administration module and perform all tasks associated with setting up and maintaining ReliaTel features and functionality. Perform all functions assigned to the Operator role.

9. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release 4.1.1 Adding Users Assigning permissions – Center 1. Click Add. 2. Select a center from the Center drop-down list. 3. For each permission, select the check box. 4. Add another center, click Add again and repeat steps 2 and 3. Multiple centers – For each center, permissions are assigned again 9 Adding a User – Permission Tab 1 2 3

10. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release 4.1.1 Adding Users Assigning permissions – Global 1. Expand the Global option. 2. For each permission, select the check box. 10 Adding a User – Permission Tab 1 2

11. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release 4.1.1 Adding Users New user Fields New password (and confirm) – only required fields Minimum password – Days within which a password will expire; user notified Maximum password – Days after which only the administrator can change PIN – Security code to verify telephone response to notification Login Failure – Limit to number of unsuccessful attempts allowed Existing user Field Change Password – Select check box, enter and confirm new password About passwords – After setting up the password the system forces the user to enter a new password at log in 11 Adding a User – Password Tab New Users Existing User

12. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release 4.1.1 Adding Users Adding a User – Reference Tab Purpose Identifies the coverage rules assigned to a user Click the coverage rule button to view the rule itself 12

13. © Copyright 2013 TONE SOFTWARE CORPORATION. Confidential and Proprietary. All rights reserved. ® Basic Administrator Training – Release 4.1.1 Adding Users Adding a User – Permission Matrix Individual permissions and functions 13 PermissionFunction Access Enables user to use the AccessPlus feature to access device consoles directly Admin Global – Enables user to open the Administration module (General Administration and KB Administration) to perform administrative tasks for the system. Center – Enables user to view the Navigation tree, access Performance Reporting, and edit center and entity states. Alarm Enables user to open the Alarm List, Performance Reporting, and Performance and Voice Quality dashboard; acknowledge and clear alarms, enter notes, and change severity. Browse Enables user to open the Performance Reporting module and the Performance and Voice Quality dashboards; view entity logging data. Operate Enables user access the Navigation tree and view the Performance and Voice Quality dashboards; create filters for the Navigation tree, and view and edit center and entity details. KB Admin Open and administer all aspects of the Alarm Knowledgebase. This is the only administrative function; access to General Administration is excluded. Extended View Enables user to add or remove portlets displayed in the Performance dashboard; create and save private, non-shareable layouts for the dashboard.