1. ReliaTel® Basic Administrator Training Performance Reporting Release 4
Training - Version 1.0

2. Performance Reporting
Categories of reports
Basic
All implementations
Device (vendor) specific
Dependent on device vendors included in implementation

3. Performance Reporting
Types of reports
Legacy framework
New framework
Sample – New Framework
Sample – Legacy Framework

4. Performance Reporting
Base reports – combination of legacy and new framework
Report
Legacy/New
Alarm
Legacy
Dashboard Metrics
New
Monitor
QoS Licensing
Traceroute

5. Running a Basic Report (example)

6. Sample Report
Example of the first page of a basic report:

7. Creating a Custom Report
Variety of configuration options enables customization
Report can be saved and recalled
Process
Select the report
Basic report is the foundation for the customized report
General tab
Name and description
Parameters tab
Select parameter options
Classes tab
Select device class
Match class with entity/entities selected
Save the report

8. Creating a Custom Report – General Tab
Change report name and description
Option to make the report available globally or only to the user
Click Save as New to save the new report
Hint: Click Save as New after configuration is complete. If you click Save as New from this window you have to click the Reports tab, open the new report and click the Customize this Report link to continue.

9. Creating a Custom Report – Parameters Tab
Available parameter configuration options
Range of options determined by the basic report selected

10. Creating a Custom Report – Classes Tab
Filter the report to include entities for one or more classes
Class selection automatically filters the entities that the report will include
Default value is all classes; select the check box for individual classes to apply class filtering
Selections in the Classes tab supersedes selections made in the Parameters tab
Click Save as New

11. Retrieving a Custom Report
Locate in same group as the base report
Sample custom report – Time to Resolve – in Alarm Reports

12. Creating a Customized Report - Review
Variety of configuration options enables customization
Report can be saved and recalled
Process
Select the report
Basic/standard report is the foundation for the customized report
Click Customize this Report link.
Enter a report name and description.
Select the check box ‘Make report available for other users’ if you want to share this report.
Select parameters that will define report data.
Parameters and criteria will vary by report
Click Save as New.
Select the Reports tab.
Locate the custom report, click the link, then click Run Report.

13. Modifying and Removing a Custom Report
Modifying a report
Select the report.
Click the Customize this Report link.
Modify the report parameters.
Click Save.
If you want to create a new report, rename the report and click Save as New.
Removing a report
Click the Remove this Report link.

14. Reports – QoS Trend Charts (Histograms)
Selecting a chart – look for trend charts (ex: CUCM devices)
Uses the legacy framework to generate a trend chart

15. Reports – QoS Trend Charts (Histograms)
Sample QoS histograms

16. Setting Up a Standard, New Framework Report
1. Select a report
2. Select a collector
3. Select a date range
4. Click Run Report

17. Changing Report Parameters - Collectors
Select a report – each displays a description
Single collector or multiple collectors
Depends on report
Multiple collectors selected from list of collectors in the system

18. Sample Standard CUCM Report
This is an example of a CUCM weekly call activity report for a collector, for the first two weeks of the month of September:

19. Customizing a Report - Date Range Parameters
Select Custom Range
Select Start Date
Select End Date
Customized date parameters

20. Saving a Customized Report
Set the report parameters and click Save
Name and describe the report
Recall the report
No custom reports are shared

21. Reports - Archived Segments
Archived report data
Retrieve report data by archived date segments
Each segment is approximately 2 weeks
Maximum of 6 segments – as a new segment is added the oldest segment rolls off the list
Select archive segment, then run report

22. Exporting a Report Set up parameters, run report, click Export.
Export progresses to Done state.
Click Download; open in application that is .csv enabled.

23. Interface Management Split-column menu Filtering Rearrange columns
Filtering on a single cell