Advanced Auto attendant v3.0

December 2003 Page 2 New Auto Attendant Features for 3.0 Allow different languages on different dialogs New Language support Transfer with Call Attached Data Transfer to VM New AA actions

December 2003 Page 3 Considerations for AAA Features Licensing IVR Functions Call Center Call Attached Data External Text-to-Speech (TTS) Fax on Demand

December 2003 Page 4 Call Attached Data – Architecture Incoming call HTTP Request ODBC lookup/return HTTP ie TTS Call Attached Data Retrieved data

December 2003 Page 5 Advanced Auto Attendant License License enabled Something to consider! – Simultaneous accesses

December 2003 Page 6 New Actions Web Server Request Assign to Variable Fax on Demand

December 2003 Page 7 Change Language

December 2003 Page 8 Set Language and Script Action List now contains a Change Language option Choose from Language Packs which are available in the following languages: Chinese, English, French, German, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish and Ukrainian.

December 2003 Page 9 Leave Voice Mail Send caller to VM

December 2003 Page 10 Assigning to Variables Sample List

December 2003 Page 11 Transfer with Call Attached Data

December 2003 Page 12 Call Attached Data MX generates an external customized script on an external Web Server External script receives user input variables from the MX in the form of an HTTP GET or POST request The script then takes that input and uses it to query the database and pull back information The information is then passed back to the MX as call attached data which can then appear in a screen pop

December 2003 Page 13 Fax on Demand

December 2003 Page 14 Text-to-Speech Server settings Account Language Voice URL

December 2003 Page 15 Creating TTS.wav file from scripts

December 2003 Page 16 Training Course The AAA is quite a sophisticated product and so Zultys is developing a training course to help integrators with product deployment. Courses are expected to start in August in Sunnyvale.