1. New Generation Data Protection Powered by Acronis AnyData Technology Support options by Business Units Support languages, live media, availability

2. © 2014Proprietary and Confidential2 Support options by Business Units * Only n, n-1 versions are supported ** Support program: 30 days after purchase; recovery issues support for all product versions *** Pay Per Incident is required Language Support* by Business Unit Availability BackupConsumer**AccessMSP PhoneChatE-mailPhone***ChatE-mailPhoneChatE-mailPhoneChatE-mail English ✔✔✔✔✔✔✔ - ✔✔ - ✔ 24x7 ( Access: Mon-Fri; 8 am - 6 pm (GMT-5 ) Japanese ✔ - ✔ ✔✔✔✔ - ✔ --- Mon-Fri; 9 am - 6 pm (GMT+9) German ✔✔✔ ✔✔✔✔ - ✔ --- Mon-Fri; 8 am - 6 pm (GMT+1) Italian, French ✔✔✔✔✔✔ ------ Mon-Fri; 8 am - 6 pm (GMT+1) Spanish (Europe) ✔✔✔ --------- Mon-Fri; 8 am - 6 pm (GMT+1) Spanish (Latin America) ✔✔✔ --------- Mon-Fri; 8 am - 5 pm (GMT-6) Russian ✔✔✔✔✔ ✔✔ - ✔✔ - ✔ Mon-Fri; 10 am - 8 pm (GMT+3) Other languages (best effort) Chinese ✔ - ✔✔ - ✔ ------ Mon-Fri; 8 am - 6 pm (GMT+8) Turkish ✔ - ✔✔ - ✔ ------ Mon-Fri; 9 am – 6 pm (GMT+2) Korean ✔ - ✔✔ - ✔ ------ Mon-Fri; 9 am – 6 pm (GMT+9)

3. Support options by Business Units (continue) © 2014Proprietary and Confidential3 Business UnitSupport language Live media Availability PhoneChatE-mail BackupAgent English ✔✔✔ Mon-Fri; 7 am – 1 am (GMT +1) nScaled English ✔ - ✔ 24x7