1. Introduction to Unified Contact Center Management Portal (Unified CCMP) 8.5(1)

2. Changes from Previous Releases
Introduction to Unified CCMP Release 8.5(1)
Changes from Previous Releases

3. Module Introduction
The Unified Contact Center Management Portal (Unified CCMP) makes provisioning simple and puts it in the hands of users rather than technical engineers.
This module describes the enhancements that differentiate the 8.5(1) release from previous versions.
Understanding the improved functionality of Unified CCMP is key to using and supporting it.

4. Module Objectives After completing this module you will be able to:
Explain the new and enhanced features of this release to others

5. Agenda
The agenda for this module is to introduce the new and enhanced features for this release:
Agent Default Skill Group Support
Person Password Length Enhancement
Support for Addition Languages
Co-Resident Deployment Support
Support for New Platforms

6. Agent Default Skill Group Support:
Allows Default Skill Groups to be defined for individual Agents
Provides enhanced reporting functionality for non-script routed calls
Available through the System Manager > Skill Group create and edit screens

7. Person Password Length Enhancement:
Allows creation of Persons in Unified Contact Center Enterprise (Unified CCE) with zero length passwords
Honours the Minimum Password length defined in Unified CCE when creating/resetting Person passwords in Unified CCMP

8. Support for Addition Languages:
Unified CCMP 8.5(1) now offers support for the following languages:
Russian
Chinese (Simplified & Traditional)
Korean
Japanese
And continued support for existing languages:
French
German
Spanish
Italian

9. Co-Resident Deployment Support:
Support for co-resident deployments with Unified ICM components for lab systems
Support for co-resident deployments with config-only AWS

10. Support for New Platforms:
Unified CCMP 8.5(1) has been enhanced to provide support for the following new platforms:
Unified CCM 8.5(1)
Unified CCE 8.5(1)
Unified CCMP 8.5(1) also offers legacy support for the following platforms:
CCM 8.0(x), CCM 7.1(x)
CCE 8.0(x), CCE 7.5(x)