UFIT Telecommunications Cisco 8900 Series Phone Training UFIT Telecommunications PHONE: 352-273-1234

Cisco 8961 10 Button Phone Buttons may be configured as combination of Lines, Speed Dials, Busy Lamp Fields or Call Pickups Note: Only 5 buttons on this model are programmable

Cisco 8941, 8945 4 Button Phone + Camera on 8945 / 8941 non-camera All the same features as the larger phone 4 lines or combination of lines, speed dials, busy lamp fields or call pickups Video capabilities (8945)

Cisco Unified IP Color Key Expansion Modules CKEM – 36 Button Line Expansion Module consists of 2 pages - 18 buttons on each page – Used with 8961 models Buttons may be configured as Lines, Speed Dials, Busy Lamp Fields or Call Pickups

LCD DISPLAY Displays line appearances and speed dials Provides features such as date, time, calling party name, calling party number, number dialed Soft keys for added features Icons depicting call status

Phone Features & Buttons LIGHT ON HANDSET - Indicates message waiting and flashes when a call is incoming SELECT/NAVIGATION PAD Scrolls between calls Scrolls Through Contacts & Applications Buttons VOLUME Controls ringer & incoming caller (auto save) Silences the ringer on an incoming call (press left side once) HEADSET – Built-in headset port (back of phone) – Headset Button CALL MUTE - Only “mutes” your side of call (you can still hear caller)‏ Note: when mute is on button will be lit SPEAKER – Toggles speakerphone on/off Note: When speaker is on button is lit

Phone Features & Buttons VIDEO CAMERA – At top of phone allows point-to point video call with another user with same type phone – Has lens cover for on/off mode VIDEO MUTE - Mutes the video from the phone screen during a Video call. Note: Video Mute is on, when the Video Mute button glows red you can see caller/or called party but they can’t see you REDIAL – This button allows you to redial the last call CONFERENCE – Initiates a conference call with up to 8 participants HOLD - Places an active call on hold and resumes a held call TRANSFER – Transfers an active call from your line to another

Feature Keys Messages – Direct access to voice mail Contacts – Opens/Closes the Directories/Contacts Menu IPhone Directory – Directory consists of UF users of Cisco Phones who have Unity Voicemail NOTE: Calls can be placed/redialed from directories menu Personal Directory – Directory consists of entries created in a Personal Address Book to create Fast Dials

Feature Keys Applications – Opens/Closes Applications Menu Allows access to the following: Call History – Allows you to review the last 150 calls & call details on your phone Received Placed Missed

Feature Keys Applications – Opens/Closes Applications Menu Allows access to the following: Preferences – Allows you to set personal preferences for your phone Ringtone - Set or change Ringtone Wallpaper - Set or change Wallpaper (background for phone display) Brightness - Set or change Brightness on display (darken/lighten) Bluetooth - Connect Bluetooth device Camera Settings - Adjust camera settings Headset Sidetone - Adjust volume of headset E-Hookswitch Connected - Enable/Connect E-Hookswitch for headset Font Size - Set or change Font Size on phone display Accessories – Allows you to connect an analog headset or Bluetooth device Administrator Settings (Not available to End Users) Phone Information

Soft Keys Four soft keys that guide users through call features and functions On screen display changes based on operation you are doing Not all soft keys apply to our system

On Hook – Soft Keys Second Screen First Screen 1-New Call – Press to get dial tone 2-Forward All With phone on hook: Press Forward All Softkey Dial number to which you want phone forwarded (display will show ‘Forwarded to XXXXX’) To remove, press Forward Off once 3-DND- Do not Disturb 4-***More (Takes you to 2nd screen) 1-Mobility 2-CallBack 3-DND- Do Not Disturb 4-***More (Goes to 3rd screen) Third Screen 1-Self View 2-Blank 3-Blank 4-***More (Goes back to 1st screen)

Off Hook – Soft Keys First screen Second screen 1-Cancel 2-Speed Dial 3-Forward All 4-***More (takes you to 2nd screen) Second screen 1-PickUp 2-GPickup 3-MeetMe 4-***More (takes you back to 1st screen) (Note: if call is not initiated within 5 seconds End Call displays) ‏

On a Call & On Hold Soft Keys On a Call 1-New Call 1-End Call 2-Resume 3-Blank 4-Blank On a Call 1-End Call 2-View Details 3-Park 4-Mobility

CALL FUNCTIONS & FEATURES This overview will show how to: ANSWER A CALL ANSWER CALL WAITING & SWAP BETWEEN CALLS TRANSFER A CALL CONFERENCE CALLS MEET-ME CONFERENCE CALLS CALL PICKUP & GROUP PICKUP CALL PARK DISTINCTIVE RING

ANSWER A CALL There are several ways to answer a call Pick up receiver Press speaker button Press Answer soft key If you are using a headset, you must press Answer soft key Press line button

ANSWER WHILE ON EXISTING CALL CALL WAITING (Toggle)‏

CALL TRANSFER From a connected call, press the Transfer Button Dial the transfer recipient’s phone number. Press the Transfer Button again (you do not have to wait for them to answer). The transfer is complete. Note 1: If you want to announce the call to the recipient before completing the transfer, wait for them to answer BEFORE pressing the Transfer Button the 2nd time. Note 2: If you decide you don’t want to complete the transfer AFTER you have dialed the recipient, press the End Call Softkey (located under the screen display), THEN press your flashing line button OR press the Resume Softkey (located under the screen display) to speak to the caller again. Note 3: If you want to transfer directly into a recipient’s voicemail box press the Transfer Button Press *(star) and dial the phone number, then quickly press the Transfer Button again so the caller won’t miss the beginning of the recipient’s voicemail greeting.

CONFERENCE CALLS From a connected call, press the Conference Button (call will be put on hold, you will hear dial tone & caller on hold will hear music). Dial the next person; when they answer, press the Conference Button to add them to your conference. To add more participants, press the Conference Button again and repeat these steps (you can conference a maximum of 8). The conference call ends when all participants hang up or initiator presses End Call Softkey To remove a participant from conference, press more Softkey, Press Details Softkey, Use Select/Navigation Pad to select the person, then press Remove Softkey (Note: only the initiator can remove a participant)

Note: Meet-Me Conference can include 16 participants CONFERENCE CALLS Initiator calls participants and provides Meet-Me phone number and time to call in It is recommended that initiator forwards their calls to voicemail prior to setting up MeetMe Conference Call to avoid getting an incoming call on private line while conference call is active To set up conference: 1. Lift handset, press more Softkey, press MeetMe Softkey 2. Dial the MeetMe phone number – LCD Display will show Conference 3. At the designated time the other participants can now call into designated telephone number given by the initiator To end conference – press the EndCall Softkey Note: Meet-Me Conference can include 16 participants

CALL PICKUP & GROUP CALL PICKUP Call PickUp: If your phone is a member of a Call Pickup Group, you can answer someone else’s ringing phone at your desk. Just lift your handset press more Softkey & press the Pickup Softkey. Your phone will ring. Press Answer Softkey If Call PickUp is programmed on a button Press the flashing amber line button Your phone will ring Press Answer Softkey or flashing amber line button Group Call Pickup: This feature allows you to answer an incoming call from a phone that is not in a Call Pickup Group. Just lift the handset press more Softkey, press the GPickup Softkey – You will hear 2 beeps, Dial the phone number of the phone you want to answer, Your phone will ring, press Answer Softkey or flashing amber line button

CALL PARK This feature allows you to place a call on hold, so it can be retrieved from another phone in the system (for example, a phone in another office or in a conference room). To use Call Park: If you are on an active call at your phone, you can park the call on a call park extension by the pressing more Softkey, then press Park Softkey. The LCD display will show the extension # where the call is parked. You can retrieve the call in another room or someone else on another phone in your system can then dial the call park extension to retrieve the call. The call will stay parked for 2 minutes. If it is not retrieved within that time frame it will ring back to the phone that parked it.

DISTINCTIVE RING This feature allows phone to have a different Ringtone if phone has more than one line – To activate: Press Applications Button Press 2 For Preferences Press 1 For Ringtone Press 1 for Line 1 – Use Select/Navigation Pad to scroll through list Press Play Softkey to hear how it sounds Highlight the one you want – Press Set Softkey, to save it Press Back Softkey - then, Press Exit Softkey to exit out Repeat these steps for other lines on your phone

Questions? More info webpage: Phone: 352-273-1234 http://telecom.cns.ufl.edu/ Phone: 352-273-1234 Thanks for your attendance ! Created by: Rosa Jacksonjrwilk@ufl.edu Last updated 07/30/2015