1. CNS Telecommunications
Cisco IP Phone Training
CNS Telecommunications
PHONE:

2. Cisco 7975
8 Button Set
Buttons can be configured as a combination of Lines, Speed Dials, Busylamp Fields or Call Pickups
Up to 8 lines

3. Cisco 7960, 7962, 7965
6 Button Sets
Buttons can be configured as a combination of Lines, Speed Dials, Busylamp Fields or Call Pickups
Up to 6 lines

4. Cisco 7940, 7942, 7945
2 Button Sets
Up to 2 Lines or 1 Line & 1 Speed Dial
All the same features of larger phones

5. Cisco 7914, 7915, 7916 Add-On Modules 7914 - 14 programmable buttons
Line Appearances, Speed Dials or both
7915 & 7916 – 24 programmable buttons
Speed Dials, Busy LampFields or Call Pickup

6. LCD Display Displays line appearance and speed dials
Provides features such as date, time, calling party name, calling party number, number dialed
Soft keys for added features
Icons depicting call status

7. Phone Features
LIGHT ON HANDSET - Indicates message waiting and flashes when a call is incoming
SCROLL UP/DOWN KEY
Scrolls between calls
Through directories, services, settings
VOLUME
Controls ringer (auto save)
Incoming caller (press save)
HEADSET – Built-in headset port
MUTE - Only “mutes” your side of call (you can still hear caller)‏
SPEAKER

8. Feature Keys Messages – Direct access to voice mail
Directories – Identifies incoming calls, call logs, and directory information
Missed Calls
Received Calls
Placed Calls
IPhone Directory
Personal Directory
NOTE: Calls can be placed from directories (must edit if off campus calls)
Settings
Contrast – (set contrast)‏
Ring type – (set ringer)
Services – configured on web

9. Soft Keys
Four soft keys that guide users through call features and functions
On screen display changes based on operation you are doing
Not all soft keys apply to our system

10. On Hook – Soft Keys 1-Redial 2-New Call – Press to make new call
3-CFwdALL
With phone on hook:
Press key
Dial number to which you want phone forwarded (display will show ‘Forwarded to XXXXX’)
To remove, press CFwdALL once
4-Blank

11. Off Hook – Soft Keys First screen Second screen 1-Redial 2-End Call
3-CFwdALL
4-more (takes you to 2nd screen)
Second screen
1-Pick up
2-GPickup
3-Meet Me
4-more (takes you to 1st screen)‏

12. On a Call – Soft Keys First screen Third screen Second screen
1-Hold
2-EndCall
3-Transfer
4-more (takes you to 2nd screen)
Second screen
1-Park
2-Conf
3-ConfList
4-more (takes you to 3rd screen)‏
Third screen
1-Select
2-Join
3-Direct Transfer
4-more (takes you to 4th screen)
Fourth screen
1-VidMode
Not Used

13. On Hold – Soft Keys First screen Second screen 1-Resume 2-New Call
3-DirTrfr
4-more (takes you to 2nd screen)
Second screen
1-Select
2-Join
3-blank
4-more (takes you to 1st screen)‏

14. Information Key
(i) or ? Key
Press this key (i), then any of the 4 surrounding keys or the soft key for information about that key.
Press twice for help with using “help key”

15. Call Functions This overview will show how to: ANSWER A CALL
TOGGLE BETWEEN CALLS
TRANSFER A CALL
CONFERENCE CALLS

16. ANSWER A CALL There are several ways to answer a call Pick up receiver
Press speaker button
Press Answer soft key
If you are using a headset, you must press Answer soft key
Press line button

17. ANSWER WHILE ON EXISTING CALL (Toggle)‏
Press the Answer soft key when you are on a call and another call comes in
No need to put first call on Hold (the phone will do it for you)‏
The call you are on will be grayed and show steady
The call on hold will blink
You can toggle between calls with the blue toggle key (Up / Down Arrow Key)
Press EndCall soft key when you want to hang up from the call you are on
You will then see Resume on the soft keys
Press Resume
Retrieve call

18. CALL TRANSFER To transfer a call from your line to another line
Press Transfer soft key
Dial number
If you wish to announce the call, stay on the line.
If no answer or call is rejected, press End Call then Resume.
Example: to transfer to extension
Transf, , Transf

19. CONFERENCE CALLS Dial number (or from existing call)‏
Press more then Confrn soft keys
Dial second number
After you connect to second number, press Confrn soft key again
Press Confrn soft key
Dial third number
After you connect to third number, press Confrn soft key again

20. Questions? More info: Phone: 352-273-1234 Thanks for your attendance !
Phone:
Thanks for your attendance !
Created by: Jackie R. Wilk
Last updated: by Rosa Jackson 04/21/2010