Electronic Customer Portal System

Reducing Risks – Increasing Efficiency – Lowering Costs Secure Internet based Communication Gateway direct to your customers desktop Automates, Guarantees and Controls the transfer and update of documents and digital content Monitors and reports on all company/end user activities, against extensive Audit Trail database. Provides a unique vehicle for direct to the customer Target Marketing and Sales Coview Summary

Reducing Risks – Increasing Efficiency – Lowering Costs Direct to Customer’s Computer Desktop Simple ‘one time download’ by customers Two way communication Company to Customer Customer to Company Supports multiple level company structures Highly secure environment Simple to Implement Flexible to fit your environment Coview Summary

Reducing Risks – Increasing Efficiency – Lowering Costs Documents CBT DVDS Electronic Books Operation Guides Manuals Financial Papers Customers Partners Students Distributors Prospects Management Employees Coview Electronic Customer Portal System Post Fax Website Coview Summary

Reducing Risks – Increasing Efficiency – Lowering Costs Components Central Administration of Customers and Documents One-time ‘client’ download Automated Document Distribution Post Publication Document Control Visual Update Alert to Customers Audit Trail supports Ops/Compliance Application Form support Direct Marketing to Customer Desktop

Reducing Risks – Increasing Efficiency – Lowering Costs Computer Based Training Product Manual updates Insurance Documents - Compliance Operational Guidelines (internal) Document Control Documents to worldwide Distributors Distribution of material to members Electronic Book Distribution Customer Applications

Reducing Risks – Increasing Efficiency – Lowering Costs Diverse Media Types Documents, DVD, Computer Based Training (CBT), etc. Maintains Multiple Customer Types Established Customers with Permanent Coview links One time customers with secure Coview wrapper Establishes ‘Point of Access’ to Company Services Company defined HTA (HTML) pages Document and Company Information Library Links to website, service desk etc. ‘Dynamic Area’ for promotions, information alerts Operations

Reducing Risks – Increasing Efficiency – Lowering Costs Provides seamless access to documents Through standard file icons on desktop Automated routing to updated documents Internet based communication Direct and secure Eliminates problems with outdated addresses Meets industry compliance requirements Provides proof of delivery Comprehensive Audit trails Extends the company’s DMS to multiple channelled distribution base Structured Catalogue Environment helps to organise/maintain document repository where no DMS exists Operations

Reducing Risks – Increasing Efficiency – Lowering Costs Security 256 bit SHA encryption between company and customer Multiple level security controls all access to documents Multiple level security by user or user category Protection of documents, files Information Rights Management -Controls content following transmission to customer -Security settings can be set for each document -Optionally stops copying, printing, ing Digital Rights Management -Prevents unauthorised copying of digital content -Accepts multiple applications, DVDs, eLearning, eBooks etc. -Multiple settings to control access eg single machine at a time, first machine only etc. Operations

Reducing Risks – Increasing Efficiency – Lowering Costs Internet Based No Special hardware or software SQL Database Clients require Windows (Vista, XP, 2000) Fully Scalable Technical Summary

Reducing Risks – Increasing Efficiency – Lowering Costs Automates document distribution Multiple Channel Distribution of documents Guaranteed Document Delivery Complete Control over distributed documents Latest Version Documents always in use Secure and Direct Gateway to Customers Business Summary

Reducing Risks – Increasing Efficiency – Lowering Costs Addresses compliancy requirements and reduces risk Full Audit of document activity monitoring document related activity and produces exception reports Improved service to customers through enhanced accuracy and access to information New direct marketing channel to existing customers Business Summary

Electronic Customer Portal System