Delivering significant, measurable reductions within Retail’s Greatest Area of Loss 18 th September 2014

Paul Lucas Head of loss prevention Musgrave retail Partners

3 Our structure

Enabling a Positive Disruptive Change Solution Features & Business Tools Real Time Alerts at Self Check Out Tills E-Bot – Adaptive Intelligent Reporting Non Scanning Detection Irregular Voiding Detection Irregular Refund Detection (Customer Not Present) Basket/Trolley Based Loss Over – Charging Suspicious Loyalty Card Activity POS Exception Reporting Client Portal, Loss Prevention Case Management Tool Areas of Impact & Change Customer Service Store Colleagues Store Manager Loss Prevention Team Retail Operations

Enabling Change in Loss Prevention Prevention Reaction Labour Intensive High Cost Poor Visibility of Non Scan Stock Case Management Retrospective View of Loss Proactive Alerting End to End Transaction Visibility Rapid Case Management Process Automation Integrated Data Views Measureable Value Visibility Control Efficiency

! Operational Overview + - Anonymised Record Record ID XYZ123 QA Analysis Kolkata, India ! Store Supervisor Repeat offender alert REAL TIME RAP Operator Self service transaction alert REAL TIME Asset Protection Case Management Client Portal Algorithm Notification  Detection success rate of 90%  Automated detection & analysis of suspicious transactions  Proactive notification of suspicious activity  Video and transaction data time synchronisation  Case data anonymised based on access permissions  Embedded quality control  Online case management  Case records published within 24 hours Store Back Office Asset Protection

! Intelligence Filters & Headlines + - Anonymised Record Record ID XYZ123 QA Analysis Kolkata, India ! Store Supervisor Repeat offender alert REAL TIME RAP Operator Self service transaction alert REAL TIME Asset Protection Case Management Client Portal Algorithm Notification  Average weekly transactions 20,000  Irregular incidents trend at an average of 0.75% of total transactions  =150 x 100% Positive Notifications published  Three Layers of Intelligence Filters  1 = In Store Server  2 = Cloud Based Server  3 = QA Analysts  100% Positive Notifications published within 24 hours. Store Based Cloud & Back Office Asset Protection 1 2 3

Client Portal Case Management

Differentiated Service Levels Near Real Time Actionable Data to Proactively improve the bottom line Strategic Partners with Scale to meet business demand Fully DPA Compliant 12 3 Significant & Measurable Reductions in Shrinkage POS Shrinkage Reduction Retail solution Innovation for Loss Prevention Seamless Integration Empowered Store Managers Real time incident tracking End-to-end service that is Trusted, Flexible, Agile & high Quality Increased productivity & ROI Flexible Commercials Automated Case Build & Verify Drive Accountability through measurable data Market-leading Cloud security Change the culture of the customer at the POS In Summary…..

Everseen is able to reference a retail client base whose measure of our service delivery level & value is evidenced by contract renewals. Client confidentiality is at our core but through agreement with our established client base we are in a position to provide introductions to clients who would be happy to discuss with you the value delivered by the Everseen solution.