CLEAR 2008 Annual Conference Anchorage, Alaska “Promoting Regulatory Excellence Through Surveying” Hari Gupta

Online Surveys - Agenda Getting Started Survey Software NCMB Survey experience CLEAR Survey Results

Getting Started Evaluate NCMB Online Renewal Evaluate NCMB Online Applications Evaluate Complaint Process Future uses: –NCMB Website –Internal Staff –Medical Board Members

Getting Started (cont) Google

Getting Started (cont) Cost –Monthly/Annual fees –Contract –Termination Ease of Use –Creating a survey –Adding survey link to application –Trial period –Demo

Getting Started (cont) Scope of Survey software –Expand existing survey –Add multiple surveys – survey –Create link to survey

Getting Started (cont) Pros –Capture user feedback –Modify software to meet user needs –Improved application Cons –Capture user feedback –Mostly negative –Cost – time and money

Survey Software Software functionality Create a Survey

1.Create Survey 2.Send Survey 3.Reports

Create a Survey 1.What are the Survey Questions? 2.Start new survey 3.Start adding questions –Create question –Use existing Templates 4.Test

Create a Survey 1.Create Survey 2.Send Survey 3.Reports

Create a Survey 1. 2.Add a Link to web site

Create a Survey 1.Create Survey 2.Send Survey 3.Reports 4.Demo of NCMB Survey

NCMB Survey Experience

CLEAR 2008 Annual Conference Anchorage, Alaska

CLEAR 2008 Annual Conference Anchorage, Alaska

Top 5 Comments 1.Modify CME section 2.Allow American Express 3.Good Service 4.Too expensive 5.Update Hospital and Specialty lists Likert Scale CLEAR 2008 Annual Conference Anchorage, Alaska

Modify CME CME – how it works CLEAR 2008 Annual Conference Anchorage, Alaska

Modify CME CLEAR 2008 Annual Conference Anchorage, Alaska

Likert Scale Format survey questions CLEAR 2008 Annual Conference Anchorage, Alaska

Questions?

CLEAR 2008 Annual Conference Anchorage, Alaska Speaker Contact Information Hari Gupta North Carolina Medical Board