Prof. Olga Oleynikova, IVETA President Towards Quality in VET Prof. Olga Oleynikova, IVETA President

Some quotes «Quality means doing it right when no one is looking» Henry Ford «People forget how fast you did a job – but they remember how well you did it» Нoward Newton «It is quality rather than quantity that matters» Lucius Annaeus Seneca «Be a yardstick of quality. Some people aren't used to an environment where excellence is expected» Steve Jobs «The 'Journey of quality' speaks of the paradigm of 'a process approach' of good inputs to a high success» ISO9001:2008 Quality Management System: A Reference Guide «Quality is fitness for use in terms of design, conformance, availability, safety, and field use». Juran Las Vegas, 03/12/2013

Juran’s 10 steps to quality improvement Build awareness of opportunity to improve Set goals for improvement Organize to reach goals Provide training Carry out projects to solve problems Report progress Give recognition Communicate results Keep score Maintain momentum by making annual improvement part of the regular systems and processes of the company These can very well apply to VET in terms of overall quality management Las Vegas, 03/12/2013

Key principles of the VET quality management Customer orientation Confidence Operational openness and transparency Aiming at excellency Uniform quality Innovativeness, capability for renewal and peer learning Las Vegas, 03/12/2013

Quality Processes Education process IMPACT on the WORKING LIFE DEVELOPMENT OF THE ECONOMY AND SOCIETY Customer needs Students Enterprises Society IMPACT on the WORKING LIFE AND SOCIETY CUSTOMER SATISFACTION qualifications competence Life skills Support processes Management process General administration Environmental management Safety management Education process - Resources needed for producing education and training services - Clients taking part in producing education and training services Support process Staff management Financial management Adminristrative service ICT Real estate management/maintenance TALOUSHALLINTO HENKILÖSTÖHALLINTO TIETOHALLINTO MYYNTI JA MARKKINOINTI Las Vegas, 03/12/2013

VET quality management vision: Quality management is an integral part of VET provision on all levels of operation It makes possible to meet the changing needs of the clients and to support continuous quality improvement of VET Quality assurance – key aspect of quality management Las Vegas, 03/12/2013

Quality management tools EFQM Balanced Scorecard ISO-standards Peer learning Benchmarking Self assessment External and internal auditing (and so on) Las Vegas, 03/12/2013

Quality assurance in VET (1) Measures to ensure that all students depending on their needs and capacities get enough high level education and support services in various educational environments to achieve the competence reguirements set in the national curricula. Uniform and known to clients principles, procedures and processes concerning pedagogic and other performance, which form part of the pedagogic and management approaches Las Vegas, 03/12/2013

Quality assurance in VET (2) Education providers must together with workplace players develop quality management tools for on-the-job training and make sure that these tools will be implemented The national education administration must make sure that the qualification system is flexible and meets the needs of working life by developing the qualification system and processes of preparing, supporting and follow up of the national curricula development work. Las Vegas, 03/12/2013

Continuous improvement Management process General administration Enviromental management Safety management Education process Staff management Financial management Administrative service ICT Management of real estate (maintenance) Assessment pedagogocal audit self assessment external audit client feed back customer results society results business results Operational goals Development of the operating system and processes Development of the business Strategical planning Las Vegas, 03/12/2013

Quality Assurance and Quality Culture What is Quality Culture: We're all together: VET schools and their customers No subordinates or superiors allowed. Open, honest communication is vital. Everyone has access to all information on all operations. Focus on processes. There are no successes or failures, just learning experiences. Las Vegas, 03/12/2013

Cooperation Towards Quality in VET In the global world with enhanced mobility and quick pace of change it is vital to join efforts in making VET better and to learn from each other. IVETA sets great store on mutual learning. Las Vegas, 03/12/2013

The Copenhagen Process The Copenhagen Declaration (November 2002) called for a single framework to bring together the existing transparency instruments rationalisation of related networks Las Vegas, 03/12/2013

The Copenhagen Process Aims at: reinforcing the European dimension in VET; increasing information, guidance and counselling on, as well as the transparency of, VET; developing tools for the mutual recognition and validation of competences and qualifications; improving quality assurance in VET. Las Vegas, 03/12/2013

The Copenhagen Process Outputs The Common Quality Assurance Framework (CQAF) The European Quality Assurance Reference Framework for VET in Europe (EQARF) The European Network on Quality Assurance for Vocational Education and Training (ENQA-VET, established in October 2005) Las Vegas, 03/12/2013

The Copenhagen Process Outputs The Virtual Community on Quality Assurance in VET (set up and run by Cedefop since 2003) The European Qualifications Framework as a European translation system for the level of qualifications and the education and training courses required for obtaining these qualifications The European Credit Transfer System for VET – to support lifelong learning, the mobility of European learners and flexibility of learning pathways to achieve qualifications by making easier for learners to build on achievements they have made during their education paths EUROPASS Las Vegas, 03/12/2013

Current Paradigm Shift From external quality assurance to stronger internal quality assurance requiring a developed quality culture at VET schools and colleges Las Vegas, 03/12/2013

External Quality Assurance Customer satisfaction Sufficient resources feedback questionnaires and interviews Internal development process Support process Customer needs Possibilities and threats on the market Identification of needs Anticipation Educational services for individuals -process Competence development services for companies -process Management process Las Vegas, 03/12/2013

Internal Quality Assurance Tools EFQM Self-assessment as a tool to foster quality culture and achieve continuous improvement Las Vegas, 03/12/2013

ISO 9000 certified management system EXCELLENCE Continuous improvement self assessment / EFQM ISO 9000 certified management system Las Vegas, 03/12/2013

Why Self-Assessment To identify the strengths and weaknesses To map the follow-up progress and to benchmark with other organizations To jointly analyse and develop operations To promote learning and flow of information To disseminate good practices internally To motivate personnel to improve processes To improve planning of activities and Strategy implementation And in the long run – to develop a quality culture Las Vegas, 03/12/2013

Thank you for attention! Moscow, Russia Center for VET Studies Office 202, 4 Semyonovskaya Sq., Phone: +7495 972 35 90, +7 495 972 25 90 E-mail: observatory@cvets.ru Web-site: www.cvets.ru Las Vegas, 03/12/2013