Giving and Receiving Feedback

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Presentation transcript:

Giving and Receiving Feedback

Giving and Receiving Feedback Aim of session: To give the Manager the basic skills and knowledge to give and receive feedback in the workplace.

Giving and Receiving Feedback Learning Outcomes: At the end of this session the student will be able to: Understand the nature and importance of feedback Use feedback to check the effectiveness of communication

Giving and Receiving Feedback Learning outcomes (cont.) Use feedback to improve the performance of others Use feedback to motivate individuals Invite and accept feedback to improve own performance

Giving and Receiving Feedback Feedback is: An ongoing, continuous process A key management tool Aimed at an individual or a team, to inform them about the effect of their actions, and to improve performance Done well, a motivator

Giving and Receiving Feedback Positive vs. Negative Feedback:

Giving and Receiving Feedback Positive Feedback: Focuses on issues Looks to the future Looks for joint solutions to problems Makes specific comments Deals with particular situations Communication style is friendly, open

Giving and Receiving Feedback Negative Feedback: Focuses on the person Harks back to the past Allocates blame Makes generalisations Uses words such as “always” or “never” Communication style is aggressive/hostile

Giving and Receiving Feedback A valuable experience Seek it actively – from line manager, peers, your team Consider carefully what has been said, ask for specific information if not given Do not be defensive, get offended/upset

Giving and Receiving Feedback Receiving Feedback (cont): Search for opportunities when you are trying something new to receive feedback – either on your own performance, effect of something new on the team, etc. Act promptly on feedback received to correct. Ask for help if necessary.

Giving and Receiving Feedback Case study Presentation by Students

Giving and Receiving Feedback Summary: Positive feedback is a valuable experience. It can assist us to improve future performance and act as a motivational tool. It strengthens the working relationship. Negative feedback (destructive criticism) is de-motivational and creates difficulties in future working relationships

Giving and Receiving Feedback Evaluate experience