Optimising Community Care Service Delivery using Mobility and the Cloud Peter Young Managing Director HealthConnex pyoung@healthconnex.com.au

Telstra’s mission in healthcare Improving integration of health information Reducing hospital and aged care admissions Providing consumers with greater control over their health and wellness Increasing access to healthcare regardless of location Creating a safer, more efficient and convenient pharmacy system Improving efficiency and productivity across the healthcare system Presentation Title | Presenter Name | Date

HEALTHCONNEX Acquired by Telstra from DCA in September 13 as a fully owned subsidiary Expansive healthcare solutions portfolio Experienced development, implementation and support capability TCM Communicare Argus HSD Community care service delivery Holistic health care to defined populations Secure messaging services Provider and service directory 170 community & disability care orgs 100 remote and rural health services 12,000 GPs, 260,000 records nationally Client records Rostering Brokerage Mobile worker Funding & reporting Full medical care Assessment & care planning Population health planning Enterprise scalable PCEHR support Secure point to point transfer of clinical data. Integrates with clinical applications Standards compliant Management and reporting services Organisations Service locations Individual providers Interfaces for application access Supports secure messaging

Community & Aged Care Sector Key Trends & Issues Consumer Empowerment AGEING Consumer directed care in aged & disabilities sectors Population Over 85s growing from 420k to 1.2M by 2020 Consumers want to stay at home Difficulty in meeting the demand for trained care workers Links between Health & Aged Care Systems 20% Elderly patients re-admitted to hospital within a month! Average aged care resident has 9 Medications MAV Presentation | Telstra Health |

Improving Community Care efficiency through better systems Route Optimisation Efficient Rostering of Staff MAV Presentation | Telstra Health |

Issues managing mobile care workers Timesheet processing is labour intensive process Frequent changes to the roster Inefficient scheduling – travel time and kms Difficult to implement a remote worker paradigm on traditional client management systems Casual staff – large turnover MAV Presentation | Telstra Health |

Mobile workforce solution - CCW Cloud Storage Agency Application Transient Repository Move interactions with the mobile workforce into a cloud based service Users authenticate using OAuth2 Single trusted interface between the cloud service and the enterprise application Simple for the agency to manage Device agnostic – supports BYOD MAV Presentation | Telstra Health |

Features Send rosters to remote devices Send shift variations – real time updates Confirm actual (with client signature) Automatically or batch send timesheet data Automatic shift validation Produce timesheet data for payroll MAV Presentation | Telstra Health |

Integrating mapping services with scheduling MAV Presentation | Telstra Health |

Information Repository Community TeleHealth Information Repository Site Hub Cloud Storage Agency Application Remote Monitoring Devices Family Access

TeleHealth Benefits Reducing unplanned hospital and aged care admissions Providing consumers with greater control over their health and wellness Replaces in home visit with remote service delivery Keeps the family informed MAV Presentation | Telstra Health |

Summary Cloud is about connectivity, not just deployment Accelerates implementation of new functions and paradigms Reduces reliance on in-house skilled IT staff Mobility and the cloud are intertwined LASA Presentation | Telstra Health |

Thank you