Transforming the Enterprise Doing Business on the Web Our goals...

SFWMD Web Status:  Increasing expectations - do more with less  Industrial strength data for the District and our partners  Inability to supply the demand for data and information  Enterprise-wide transformation in data and information delivery

Current Web Organization: u The Web (steering) Committee promotes, recommends and works through Web issues:  WebMaster/Project Manager - chair, spokes-person, system administrator, technical consultant  Web Developer - Server/Systems programming support  Visual Communications specialists - layout & design, publishing, maintenance  GateKeepers - dept publishers, representatives

Accomplishments: u Standards and Guidelines u Publishing Templates u Customer driven WWW site restructure u Cost/Benefit Study u Web Oriented Business Operations - Strategic Plan, Project Plan u Collaborative Server for communications

What our customers want: u Weather Weather u Save Our Rivers Save Our Rivers u Restudy Restudy u Everglades Construction Project Everglades Construction Project u Water Supply Plans Water Supply Plans u Screen Savers Screen Savers u Career Opportunities Career Opportunities u WebBoard WebBoard u Emergency Management Emergency Management

Customer Profile: u  Since Fall of ‘ ,000 to 250,000 hits/month  approaching 1M hits/month  Three types of customers (education, partners, general public)

WOBO - Transforming the Enterprise:  WOBO is an Enterprise-wide initiative  Web-enabling business processes goes beyond to scope of a grass roots effort  Executive Office must advocate this transformation - driven from top, down  Funding is required  Dedicated resources are required

How Do We Get There?  Obtain human and technological resources needed to move forward  Prove concept of Web-enabling Oracle applications  Establish application development methodology and standards for Web enabling applications  Enable and expand infrastructure to support electronic business processes and integration of systems  Communicate with our partners as to their data needs

How Do We Get There?  Develop strategy for prioritizing projects based on customer driven criteria  Continue to develop Web Project Plan  Train employees in Web technologies  Develop Web outsourcing standards  Establish performance measures for Web projects/products  Review/ re-engineer current processes to accommodate Web enabling business processes

What’s In the Works?  Effort to endorse WOBO as an enterprise-wide initiative  Re-establishment of sponsorship  Push to gain commitment of resources to WOBO initiative  OraWeb Project  GIS, Oracle, Web Development Plan  Customer driven communications

Future Web Projects:  Expand Web broadcasting capability  Web-enabling Oracle applications  Web interface to Data Warehouse  Implement Spatial Data Engine (SPE)  GIS Map interface to District data via the Web  Real-time data delivery via the Web  KIOSKS for remote access to Web  Inter-District collaboration of data and information

Future Web Projects:  Electronic Workflow Processing (e-forms)  Web-enabling small, localized database applications (MS Access)  Management system Web surveys to assess Web needs  Performance monitoring and measuring  Re-engineer search engines  Web-based training  Implement Web discussion boards (WebBoard)

What Expertise is Involved?  Endorsed Enterprise Web initiative driven from executive office  Support and direction from department and division directors  Content administrators (editing /publishing)  Authors  GateKeepers  System administrators  Visual designers  Data modelers

What Expertise is Involved?  Maintenance analysts  GIS experts  Business strategists  Project managers  Team leaders  Information architects  Systems engineers  Programmers  Network experts  Systems analysts/ designers

Resources Needed:  Centralized Web support unit (core team) to manage Web development from a “what’s best for the agency” perspective  Oversight of unit by Web Steering Committee and Web Sponsors  Fully dedicated department representatives (GateKeepers and DocMasters)  Decentralized resources for Web development and on-going maintenance within programs and departments

Centralized Web Support Unit (Minimum Core Team Requirements To Start):  Web Project Manager *  Technical Support Analyst *  Oracle Programmer *  Web Programmer *  System Administrator/Analyst  Communicator (WWW response)

Summary  SFWMD (Web Central) is actively pursuing a WOBO infrastructure  Web sharing with our partners is a priority