UNHCR Global Learning Centre (GLC) Division of Human Resources Management (DHRM) UNHCR HQs Global Service Centre (GSC)

The Office of the United Nations High Commissioner for Refugees was created by the 1951 Convention Created to ensure the international PROTECTION of refugees worldwide Concentrating on asylum, resettlement, repatriation, protection of refugee rights

Global Learning Centre The Staff Development Section (SDS) will give way to a new Global Learning Centre (GLC) GLC will provide a unified training strategy and structure to UNHCR GLC will be located in UNHCR’s Budapest Service Center (BSC), under the overall leadership of the Head of the BSC UNCR staff over 7000 worldwide

Global Learning Centre Decentralize and regionalize learning in order to cut costs Increase a wide variety of learning methodologies: Country-based workshops Virtual classrooms Informal learning and on-the-job coaching Technology-enhanced learning: LMS External training, outsourcing

Global Learning Centre Coordinate learning throughout the organization Provide pedagogically sound learning aligned with strategic objectives Make learning integral to HR processes Increased access to learning Measure impact

Global Learning Centre Providing learning by Career Paths Modular approach to learning Focus on a mix of distance & e-learning courses, workshops and substantive “blended” courses with multiple methodologies

Global Learning Centre Producing more quality learning activities with greater efficiency Increasing learning activities in Core and Cross Functional competencies A culture that has difficulty with candid feedback, evaluation and assessment Building links between learning, career paths, and posting Bridging the ever-constant resource gap

DACUM Process Developing a Curriculum Assessment and analysis with position experts Identification of major competencies Identification of skills Creation of DACUM matrix chart Development of curriculum

Management/Leadership Global Learning Centre Unit Chart Emergency Protection ICT/HR Program Learning Solutions Management/Leadership Security Resources Management

Organizational Challenges Delivering organizational priorities in a constantly changing environment Improving access and quality of learning in UNHCR Enhance coordination of learning throughout UNHCR Fully professionalize learning in UNHCR 2% staff cost for learning / 5% of staff time

2009 – 2010 Achievements Successful launch and rollout of Learn & Connect, learning platform in all UNHCR offices: Technical testing of the platform was completed in the field prior to rollout For the first time all training is being centrally managed, tracked, evaluated and reported on. Staff can now find workshops, UNHCR learning programmes, eLearning courses and self-study material all in one place. Staff can participate in learning-focused communities and discussions online A number of administrators have been trained to set up and manage events, both within and outside the GLC

2009 – 2010 Achievements Staff who have accessed Learn & Connect since go-live – 5562 Staff who have completed at least one eLearning course through the platform –4996 New soft-skill eLearning courses launched in November 2010 Users registered in courses - 940 Courses completed – 350 By region - Africa (210), Asia-Pac (220), Europe (224), MENA (151), Americas (13)

2009 – 2010 Achievements Total number of workshops, webinars & programmes configured in the platform – 211 Learn & Connect support cases managed - 2000 Factsheet requests processed - 2300

Project Planning

Project Planning & Instructional Design Training Request Analysis Project Management Specification Outline Design Specification

Learn & Connect login and home page GLC newsletter GLC catalogue Learn & Connect login and home page Event calendar

Learn & Connect Intranet Portal

Management Learning Programme – Blended format Future Development Management Learning Programme – Blended format Mobile Devices for Security Training Certification of programmes Definition of substantive learning /career path