Making the most of staff development in your organization Staff Development Day 2007

Today’s topics… Adult Learners Wants, needs and expectations Information Intake Learning Styles (Multiple Intelligences) Communication Styles o Myers-Briggs Type Indicator o DISC Writing Objectives Using SMART goals Evaluating Training Kirkpatrick’s model Staff Development Day 2007 Presented by Jaye Holly

Today’s goals… By the end of today, you should be able to: Articulate the basic needs of adult learners Critique training based on how well it meets the needs of learners with various learning and communication styles Evaluate learning goals using the SMART model Discuss the levels of training evaluation, including the advantages of the methods you currently use in your library Staff Development Day 2007 Presented by Jaye Holly

Pedagogy vs. Androgogy Children as Learners Adults as Learners Staff Development Day 2007 Presented by Jaye Holly

Androgogy: Adult Learning Modern Practice of Adult Education - Malcolm Knowles (1970) Adults move from dependency to self- directedness Adults draw upon their own experience Adults are most ready to learn when placed in new roles or situations Adults want to apply new knowledge Staff Development Day 2007 Presented by Jaye Holly

Designing Training for Adults Make goals realistic and relevant; “real world” Give control over learning Provide supportive learning environment Connect learning to previous experience Create opportunities for transfer of learning Staff Development Day 2007 Presented by Jaye Holly

Training on the job Make goals realistic and relevant; “real world” How does this affect my job? WIFM? Give control over learning What are my options? Provide supportive learning environment Are my peers with me? Is it safe to ask questions? Connect learning to previous experience How does this relate to what I already know? Create opportunities for transfer of learning How will I use this info when I return to the job? Staff Development Day 2007 Presented by Jaye Holly

Structuring Training Laugh and Learn – Doni Tamblyn Focus on “brain compatible” learning In a sensory rich environment, we compete for audience’s attention We have to give our learners reasons to pay attention Staff Development Day 2007 Presented by Jaye Holly

Beginnings and Endings Start Finish Staff Development Day 2007 Presented by Jaye Holly

Beginnings and Endings Start Finish Learning Activities Staff Development Day 2007 Presented by Jaye Holly

VAK / VARK Multiple Intelligences MBTI DISC Staff Development Day 2007

Learning Styles Staff Development Day 2007 Presented by Jaye Holly

Learning Styles Frames of Mind - Howard Gardner Developed the theory of multiple intelligences Initially included 7 types, has since been expanded Staff Development Day 2007 Presented by Jaye Holly

Multiple Intelligences Linguistic Learners Process information through words Preferred learning activities include lecture, discussion, reading Staff Development Day 2007 Presented by Jaye Holly

Multiple Intelligences Logical/Mathematical Learners Process information through numbers, patterns Preferred learning activities include reviewing statistics, solving problems, uncovering patterns Staff Development Day 2007 Presented by Jaye Holly

Multiple Intelligences Visual /Spatial Learners Process information through relationships and relativity Preferred learning activities include viewing or creating pictures, models, maps Video – Visual Learner Staff Development Day 2007 Presented by Jaye Holly

Multiple Intelligences Musical Learners Process information through music, rhythm Preferred learning activities include singing, listening to music, poetry Staff Development Day 2007 Presented by Jaye Holly

Multiple Intelligences Kinesthetic Learners Process information through activity Preferred activities include hands on activities, games, movement Staff Development Day 2007 Presented by Jaye Holly

Multiple Intelligences Interpersonal Learners Process information through interaction with others Preferred learning activities include discussion, games, role plays Staff Development Day 2007 Presented by Jaye Holly

Multiple Intelligences Intrapersonal Learners Process information through introspection and self-reflection Preferred learning activities include journaling, meditation Staff Development Day 2007 Presented by Jaye Holly

Multiple Intelligences Naturalistic Learners Process information through connection with the natural world Preferred learning activities include spending time outdoors, cultivating and nurturing Staff Development Day 2007 Presented by Jaye Holly

A typical icebreaker… “Break into pairs. Interview your partner and then be prepared to introduce your partner to the rest of the group.” “Break into pairs. Interview your partner and then be prepared to introduce your partner to the rest of the group.” Staff Development Day 2007 Presented by Jaye Holly

Communication Styles Myers – Briggs Type Indicator 16 personality types based on 4 continuums of preference Introversion vs. Extroversion Sensing vs. iNtuiting Thinking vs. Feeling Perceiving vs. Judging Staff Development Day 2007 Presented by Jaye Holly

Communication Styles DISC 16 styles based on 4 quadrants Dominance Influence Steadiness Conscientiousness CDSI Staff Development Day 2007 Presented by Jaye Holly

A typical icebreaker… “Break into pairs. Interview your partner and then be prepared to introduce your partner to the rest of the group.” “Break into pairs. Interview your partner and then be prepared to introduce your partner to the rest of the group.” Staff Development Day 2007 Presented by Jaye Holly

Lunch Time!

Objectives vs. Goals Using the SMART model Staff Development Day 2007

Objectives vs. Goals Objectives Goals Big picture Important for organizational progress Encompasses many goals Difficult to measure Stepping stones Mileposts of success Building blocks of objectives Must be measurable Staff Development Day 2007 Presented by Jaye Holly

Training Ain’t Performance… Popular ASTD series Training is one tool for improving performance Systemic approach is required for true performance improvement Staff Development Day 2007 Presented by Jaye Holly

Training Goals Address the desired outcomes Behaviorally based Affirmatively phrased Focused on individual Relate directly to the training

SMART Goals S Specific M Measurable A Achievable R Realistic T Time bound Staff Development Day 2007 Presented by Jaye Holly

Why evaluate training? 4 Levels of Evaluation ROI Staff Development Day 2007

Why evaluate training? 1. To decide whether to continue or discontinue a training program 2. To gain information on how to improve future training programs 3. To determine if the training has had impact on knowledge, performance, outcomes, etc. 4. To justify the existence of the training department Staff Development Day 2007 Presented by Jaye Holly

Why isn’t training evaluated? It isn’t deemed important or urgent What to do or how to do it is unknown No pressure from management to do it Other priorities or interests Job is secure

10 Steps to Training Success 1. Determine needs 1. Determine needs 2. Set objectives and goals 2. Set objectives and goals 3. Determine content 3. Determine content 4. Select participants 4. Select participants 5. Set schedule 5. Set schedule 6. Select facilities 6. Select facilities 7. Select instructors 7. Select instructors 8. Develop visual aids 8. Develop visual aids 9. Coordinate program 9. Coordinate program 10. Evaluate the program 10. Evaluate the program Staff Development Day 2007 Presented by Jaye Holly

Evaluating Training Results Transfer Learning Reaction Staff Development Day 2007 Presented by Jaye Holly

Evaluating Training Results 7% Transfer 9% Learning 32% Reaction 78% Staff Development Day 2007 Presented by Jaye Holly

Calculating ROI Benefit gained Cost of training ROI Cost of problem Cost of solution Benefit gained Staff Development Day 2007 Presented by Jaye Holly

Who’s job is it anyway? Rae’s Quintet  Senior Management  Trainer  Line Management  Training Manager  Trainee Bottom Line : Everyone has a stake in training evaluation Staff Development Day 2007 Presented by Jaye Holly

Closing thoughts… Treat your audience like adults Mix and match techniques to reach a variety of learning and communication styles Focus your training on what can be accomplished; set SMART goals Determine the effectiveness of training through evaluation Staff Development Day 2007 Presented by Jaye Holly

Contact Info… Jaye Holly Staff Development Coordinator Howard County Library