National Institute for Automotive Service Excellence NATEF EVALUATION TEAM LEADER (ETL) TRAINING

National Institute for Automotive Service Excellence NATEF EVALUATION TEAM LEADER (ETL) TRAINING Part I - Introduction

National Institute for Automotive Service Excellence ASE MISSION To improve the quality of vehicle repair and service through testing and certification.

National Institute for Automotive Service Excellence ASE Technician Certification ASE Entry-level Training Program Certification NATEF National Automotive Technicians Education Foundation ASE In-service Training Provider Certification Standards for Skills Recognition Standards for Training Programs/Providers

National Institute for Automotive Service Excellence Recom- mendation for Certification On-Site Evaluation Program Certification Process NATEF Review ASE Certification (5 years) Program Self Evaluation

National Institute for Automotive Service Excellence Peer Review Process Roles & Responsibilities NATEFNATEF ETLETL Team membersTeam members Program seeking certificationProgram seeking certification

National Institute for Automotive Service Excellence NATEF EVALUATION TEAM LEADER (ETL) TRAINING Part II – The Protocol

National Institute for Automotive Service Excellence ENTRY-LEVEL PROGRAM CERTIFICATION  Automobile (includes optional CNG, LPG) u Collision Repair & Refinish u Medium/Heavy Truck (includes optional CNG, LNG, LPG)

National Institute for Automotive Service Excellence Program Standards 1.Purpose 2.Administration 3.Learning Resources 4.Finances 5.Student Services 6.Instruction 7.Equipment 8.Facilities 9.Instructional Staff 10.Cooperative Agreements

National Institute for Automotive Service Excellence Program Standards Development Committees of industry and education representativesCommittees of industry and education representatives Determine:Determine: –task list –tools and equipment requirements –hours –instructor qualifications

National Institute for Automotive Service Excellence Five Point Rating Scale 5Exceptional; Above Average 4Average; Adequate 3Somewhat; Needs Improvement 2Very little 1Not at all

National Institute for Automotive Service Excellence Rating Standards Documentation! Documentation! Documentation!

National Institute for Automotive Service Excellence Standard 1 - Purpose

National Institute for Automotive Service Excellence Standard 2 - Administration

National Institute for Automotive Service Excellence Standard 3 – Learning Resources

National Institute for Automotive Service Excellence Standard 4 – Finances

National Institute for Automotive Service Excellence Standard 5 – Student Services

National Institute for Automotive Service Excellence Standard 6 – Instruction

National Institute for Automotive Service Excellence CALCULATING HOURS NATEF accepts what each institution’s regional and/or national accrediting agency defines as an instructional hour.

National Institute for Automotive Service Excellence Standard 7 – Equipment

National Institute for Automotive Service Excellence Standard 8 – Facilities

National Institute for Automotive Service Excellence Standard 9 – Instructional Staff

National Institute for Automotive Service Excellence Standard 10 – Cooperative Agreements

National Institute for Automotive Service Excellence NATEF EVALUATION TEAM LEADER (ETL) TRAINING Part III – The Process

National Institute for Automotive Service Excellence ETL Packet u Final Report Forms Checklist u Applied Academics Memo (if applicable) u Forms u ETL On-site Evaluation Notebook u Team Member On-site Evaluation Notebook

National Institute for Automotive Service Excellence ETL CHECKLIST  Review Entire Manual (ETL Checklist p auto)* (ETL Checklist p auto)*  Talk with program coordinator  Schedule on-site  Review qualifications of team members

National Institute for Automotive Service Excellence Pre On-Site Evaluation Activities

National Institute for Automotive Service Excellence ETL CHECKLIST At least two weeks prior to on-site you must have received: At least two weeks prior to on-site you must have received: 1. Application for On-site Evaluation 2. Course of Study (p.22 Procedures section - item 4) 3. On-site Team Member List 4. Advisory Committee List

National Institute for Automotive Service Excellence ETL CHECKLIST Approve and sign the application - send it to NATEF Approve and sign the application - send it to NATEF Receive Team Packets from NATEF Receive Team Packets from NATEF “Guide for Team Members” and schedule to team members “Guide for Team Members” and schedule to team members Send schedule to on-site coordinator Send schedule to on-site coordinator

National Institute for Automotive Service Excellence On-Site Activities – Day 1

National Institute for Automotive Service Excellence SPECIAL CONSIDERATIONS  Anxiety level - school and team  Meet the day/evening prior, if possible  Explain process and expectations  Review schedule and facility  Start with short, easy assignments  Ask host to be available for questions

National Institute for Automotive Service Excellence GO / NO - GO ITEMS u Standard 2.5 A The Advisory Committee must convene a minimum of two (2) times a year (meeting minutes are required). The Advisory Committee must convene a minimum of two (2) times a year (meeting minutes are required).

National Institute for Automotive Service Excellence GO / NO - GO ITEMS u Standard 5.5 F The Advisory Committee must review information from annual follow-up procedure and provide input for modifications to the program. The Advisory Committee must review information from annual follow-up procedure and provide input for modifications to the program.

National Institute for Automotive Service Excellence GO / NO - GO ITEMS u Standard 6.5 A u Standard 6.5 A (Auto) 95% of P1 tasks 95% of P1 tasks 80% of P2 tasks 80% of P2 tasks 50% of P3 tasks 50% of P3 tasks must be in curriculum must be in curriculum GST must teach 100% of tasks

National Institute for Automotive Service Excellence GO / NO - GO ITEMS u Standard 6.5 A u Standard 6.5 A (Collision) 95% of HP-I tasks 95% of HP-I tasks 90% of HP-G tasks 90% of HP-G tasks must be in curriculum must be in curriculum

National Institute for Automotive Service Excellence GO / NO - GO ITEMS u Standard 6.5 A u Standard 6.5 A (Truck) 95% of P1 tasks 95% of P1 tasks 70% of P2 tasks 70% of P2 tasks 25% of P3 tasks 25% of P3 tasks must be in curriculum must be in curriculum

National Institute for Automotive Service Excellence GO / NO - GO ITEMS u Standard 7.1 A All shields, guards, and safety devices must be in place, operable, and used. All shields, guards, and safety devices must be in place, operable, and used.

National Institute for Automotive Service Excellence GO / NO - GO ITEMS u Standard 7.1 B Safety glasses must be worn by all students, instructors, and visitors in the lab/shop area while lab is in session. Safety glasses must be worn by all students, instructors, and visitors in the lab/shop area while lab is in session.

National Institute for Automotive Service Excellence GO / NO - GO ITEMS u Standard 9.1D Instructors must be ASE certified in the areas they teach. Instructors must be ASE certified in the areas they teach. GST Instructors must be ASE certified in A-4, A-5, GST Instructors must be ASE certified in A-4, A-5, A-6, and A-8. A-6, and A-8.

National Institute for Automotive Service Excellence GO / NO - GO ITEMS u Standard 9.3 B Instructors are required to attend at least 20 hours/year of recognized industry update training relevant to the areas in which the program is certified. Instructors are required to attend at least 20 hours/year of recognized industry update training relevant to the areas in which the program is certified.

National Institute for Automotive Service Excellence On-Site Activities – Day 2

National Institute for Automotive Service Excellence ETL CHECKLIST Summarize conclusions & sign the report Summarize conclusions & sign the report Hold debriefing meeting with school personnel Hold debriefing meeting with school personnel Write a summary of your meeting for your final report Write a summary of your meeting for your final report

National Institute for Automotive Service Excellence Post On-Site Evaluation Activities

National Institute for Automotive Service Excellence ETL CHECKLIST Within one week of evaluation (make a copy for your files) mail to NATEF: 1. Final Report Form - p Supplementary Sheet Forms - p Employer Questionnaire Forms - p On-site Team Member List - p Instructor Qualification Sheets - p Summary of meeting with school personnel - sample in Appendix B

National Institute for Automotive Service Excellence Online Report Submission  Submit final reports online  Access through new ETL Resource section (register for a password)  Also available: ETL Forum; upcoming video; other resources

National Institute for Automotive Service Excellence Issues/Concerns

National Institute for Automotive Service Excellence NATEF EVALUATION TEAM LEADER (ETL) TRAINING Part IV – Review & Summary

National Institute for Automotive Service Excellence Congratulations!

National Institute for Automotive Service Excellence ASE MISSION To improve the quality of vehicle repair and service through testing and certification.

National Institute for Automotive Service Excellence ETL Resource Center u Discussion Forum u ETL Quiz u ETL Training Video u On-Site Photo Album

National Institute for Automotive Service Excellence QUESTIONS? NATEF 101 Blue Seal Drive SE Suite 101 Leesburg, VA www.natef.org