INTERNATIONAL TICKETING CHAPTER 5

OBJECTIVES: 5.1 Describe IATA ticketing procedures 5.2 Explain how to issue adult excursion, apex, and normal-fare tickets 5.3 Discuss how to issue children’s and infants’ excursion, apex, and normal-fare tickets

IATA AGENT RESPONSIBILITIES IATA Ticketing Handbook: provides detailed instructions on issuing interline tickets Agents must use this book and adhere to procedures

Examples of violations: Entering incomplete or incorrect reservations allowing travel at lower rate Changing point of origin Changing name of passenger Changing form of payment Using reservations alteration stickers to alter a ticket date without following rate rules Issuing a ticket for more than one passenger Making different entries on flight and audit coupons for the same ticket

INTERNATIONAL AIRLINE TICKET DIFFERS FROM DOMESTIC TICKETS IN THE FOLLOWING WAYS Name of passenger Baggage allowance Tax computation Currency Code Sales indicator code Fare Calculation ladder

INTERNATIONAL AIRLINE TICKET Name of Passenger Name must be the exact name on the ticket as on the passport

INTERNATIONAL AIRLINE TICKET You can occupy 2 seats Additional seats cost extra The cost of the second seat cannot be lower than the cost of the first seat Some airlines charge double fare for the two seats-200% Some airlines charge 150% for the 2 seats as one ticket

BAGGAGE ALLOWANCE Passengers in all service classes: first, business, economy and discounted are allowed 2 free pieces of checked baggage for travel within the U.S. and Canada FREE BAGGAGE: not limited to just suitcases and backpacks; can be Golf bags, skis, sleeping bags, instruments, surf boards, bicycles, hunting rifles

BAGGAGE ALLOWANCE Cannot weigh over 70 pounds in U.S.

BAGGAGE ALLOWANCE International Airlines use metric weight Allow 40 kilos (88 pounds) for first class Allow 30 kilos (44 pounds) for business Allow 20 kilos (44 pounds) for economy If you have excess pounds (kilos) you are charged as much as 1% of the airfare Example: airfare may be $3500, excess baggage charge would be $35.00 for each kilo 10 kilos of excess baggage would cost $350 to carry

BAGGAGE ALLOWANCE A child that is paying at least 50% of the adult ticket is allowed the same free baggage as the adult An infant paying 10% of the adult fare is allowed only one free piece of checked baggage An infant not occupying a seat is not allowed any baggage

TAX COMPUTATION On International journeys, the 10% federal tax charged on domestic flights does not apply International Taxes are fixed, usually vary from country, and must be added to the ticket price All taxes must be paid when the ticket is purchased Taxes are listed on the ticket in “Tax Boxes” which are recorded in the currency of the country in which the journey originates

Departure Tax Many countries charge a Departure Tax A departure tax is charged every time a passenger leaves the country Example: The U.S. charges each person a tax every time they travel outside the U.S. by air In the U.S., the departure tax is collected when the ticket is sold In other countries, the departure tax is collected at the airport just before the person leaves

FARE CALCULATION LADDER Detailed breakdown of how the airfare is constructed Based on local currency where flight begins Designed to show cost of different parts of the trip Used in case your journey is rerouted, a refund is due, or other changes are needed IATA established rules that help complete the procedure for changes in ticket prices incase of flight changes

IATA Ticketing Local currency fare can be quoted when a through fare is used from point of origin to the point of destination. This is called Point-to-Point fare All apex and excursion fares are point-to point and are quoted in local currency

Excursion Fare Most flexible discounted economy/coach fare One or two stopovers are often permitted Stopovers are free

Apex Fare Most restricted international fare Least expensive fare Must be purchased well in advance of travel Usually you must travel with the same airline

TRAVEL TIPS Never expect a trip to go as planned Be flexible and open-minded View unexpected events as a challenging experience Travel at a relaxed and pleasant pace Do not rush

SUMMARY The passenger’s name must appear on the ticket exactly as it is on the passport When the travel is not in the U.S. or Area 1, baggage is checked according to weight International taxes are fixed and vary from country to country International airfares are constructed based on where the ticket is sold and issued The fares entered in the fare calculation ladder must be in the local currency of the country where travel starts