KNOWLEDGE PROCESS OUTSOURCING “Who Else Wants A Flexible, Intelligent Resource, On Tap When Needed?” A presentation by Simon Bates at the Finding Petroleum “Cost Reduction in This Era” event,

A True Story In-House Team  Round pegs, square holes  Rush job  Lost inheritance 2

A True Story Outsourced Team  Centralized  Qualified  Accountable 3

A True Story Benefits from Outsourcing  Quality guarantee  Timeliness  Flexibility  Cost reduction  Innovation : 4

An Outsourcing Journey Business Problems Faced Maintaining data quality Growing capacity Getting tasks done on time Preserving knowledge Controlling costs … 5

An Outsourcing Journey 6

How It Works — 6 Steps The Business supported by its KPO Partner: 1)Identifies and documents processes 2)Transfers knowledge 7

An Outsourcing Journey How It Works — 6 Steps The KPO Partner supported by The Business: 3)Recruits, trains and creates the service 4)Tests, pilots and achieves live service 8

An Outsourcing Journey How It Works — 6 Steps The KPO Partner supported by The Business: 5)Runs a continuous live service 6)Innovates and increases service scope 9

What is KPO? Knowledge. The expertise and wisdom that makes a business unique in its marketplace. Process. The way in which knowledge is applied to obtain and handle data within the business to create wealth. Outsourcing. Availing of external human and technological resources to do the same processes for financial and strategic gain. 10

What is KPO? 11

Hot Topics Don’t Die Wondering  Low oil price  Extraction of harder-to-get hydrocarbons  The great crew change  Asset management  Digital oilfield  Big data (volume and insight)  Global industry standardization 12

Hot Topics What could it mean? “I need to make this shed-load of paperwork from the 1960s more accessible, to get a better picture of the play we’re about to explore.”  KPO solution: large-format image scanning and a digitization team of geophysicists. 13

Hot Topics What could it mean? “I need to make this shed-load of paperwork from the 1960s more accessible, to get a better picture of the play we’re about to explore.”  KPO solution: large-format image scanning and a digitization team of geophysicists. 14

Hot Topics What could it mean? “I spend half my time pulling together data from various sources before I can even start to do my job!”  KPO solution: a research assistant. 15

Hot Topics What could it mean? “I spend half my time pulling together data from various sources before I can even start to do my job!”  KPO solution: a research assistant. 16

Hot Topics What could it mean? “We get this information from the field every day given to us in files we can’t use, so we have to capture it manually into our system.”  KPO solution: an industry-grounded team of trained data capturers. 17

Hot Topics What could it mean? “We get this information from the field every day given to us in files we can’t use, so we have to capture it manually into our system.”  KPO solution: an industry-grounded team of trained data capturers. 18

Hot Topics What could it mean? “If only we could put these datasets into a pot and find data relationships to help us assess risk in our next project.”  KPO solution: unbiased, software- driven data discovery exercise. 19

Hot Topics What could it mean? “If only we could put these datasets into a pot and find data relationships to help us assess risk in our next project.”  KPO solution: unbiased, software- driven data discovery exercise. 20

Why Outsource? Quality  Graduate-level resource  Documented rules  Built-in controls  Sampling  Training & feedback loops 21

Why Outsource? Growth  Made-to-measure annex  Flexibility  Reduced capex  Released potential  Opportunity 22

Why Outsource? Cost  Reduced with guarantees  Typical 30–75% saving  Centralization  Overheads down  Attrition gone 23

Why Outsource? Risk  The Business is not losing anything  Reversible  Proof of concept  Service Level Agreement 24

Why Outsource? FAQ “I didn’t get that…Say what?” “How do we even get started?” “How could anyone else possibly do what we do as well as us?” : 25

Another True Story The DDC Group  1989–.  Cash-rich  Global base  Varied markets 26

Another True Story The Philippines  Over half-a-million HE grads a year  Modern IT infrastructure  English  Can-do attitude  Competitive pay rates 27

“Who Else Wants A Flexible, Intelligent Resource, On Tap When Needed?” (aka KNOWLEDGE PROCESS OUTSOURCING) A presentation by Simon Bates at the Finding Petroleum “Cost Reduction in This Era” event,