Revision IMS 5043 IT in Organisations

Week 1 The perspective of Senior Managers Effective, efficient, minimise risk, competitive advantage IT Manager’s perspective To deliver the above Clarify the role of IT in the company

Week 2 Does IT deliver business value? Issues associated with IT governance Poor controls with IT investments Poor direction setting Poor management of risk Decision making with respect to IT Who makes the decisions? How is IT structured? Building required IT capabilities Importance of relationship between IT (CIO) and rest of business (CEO)

Week 3 Provisioning the company with IS Who? How? How much? The Information Systems Portfolio Scope Core and non-core systems Customer facing systems

Week 4 Buying the IS portfolio Why? (make versus buy dilemma) All or only parts of it? ERP packages For and against Standardisation of work philosophy Vanilla versus customised

Week 5 Integration of the IS Portfolio Within the company Business process and IT integration With business partners’ system Mechanisms of integration

Week 6 IT architecture and infrastructure Layered architectures Interface, business processing, database Client-server, multi-tiered model Infrastructure building blocks Characteristic topologies Importance of DOC and middleware

Week 7 Outsourcing, selective sourcing as approaches to obtaining required IT capabilities & service levels Diff. between outsourcing, insourcing, selective sourcing, backsourcing Not inherently good or bad, but represent different strategies Key is to figure out which one provides best fit with business strategy Key is to manage risk Key is to understand factors driving decisions

Week 8 Major causes of failure with IS Incorrect problem addressed Errors in identifying & specifying user requirements, scope creep Communication problems, etc Theories of failure Risks with IT projects Complexity Size Experience with technology Degree of structure Poor management & governance

Week 9 Importance of process view Benefits of process redesign Organisational structures to support process orientation Business process reengineering Core process mapping

Week 10 Impacts of culture and politics in organisations on IT service provision Bases & types of power in organisation Managing power relationships in organisations Notion of rational decision making in organisations

Week 11 Managing Change Hardware technology Software Importance of planning Methodology of change Is Lewin’s model still credible?

Week 12 Why we need to evaluate IT Concerns form managers on business value from large investments in IT Productivity paradox Reasons for PP? Alive & well, or dead? Mgmt & governance of IT vital to deriving value Alignment Benchmarking Align evaluation approach to type of investment Difficulties in evaluating IT

Good luck! Judy Andrew Joze Adi Cameron Eli Peter