THE EVANS NETWORK OF COMPANIES Accounts Receivable Introduction
ACCOUNT RECEIVABLE DEPARTMENT ROLES Collections of receivables Checking credit of customers
3 WAYS TO GET CREDIT Fax Agent Portal
AGENT PORTAL
SETTING UP CREDIT Within one hour of the request you will get a response from the credit department While you are waiting for a response Send the customer The Credit Application Form Send the customer The Billing Requirements Form
CANADIAN COMPANIES Must submit list of three US Carriers with a minimum of 5k of revenue per month Rate confirmations must reflect that charges are paid in US Funds and drawn from US Bank
Checking Credit Worthiness
COLLECTIONS OF RECEIVABLES We will begin calling your customers at 30 days and if there are problems like Rejections Short Pays Missing Paperwork At that point we will notify the Agent who billed the order
SHORT PAY PROCEDURE Upon Short Pay, AR will review documents Include all paperwork in the load The collector will go to the customer for further information If unable to resolve, the agent will be contacted Upon Notification of the short pay, the agent has one week to Respond Agent may be called upon to get resolution from the Customer Short Pay reports can be obtained off the Agent Portal
DEDUCTION PROCESS Occasionally, an Agent will be deducted for a charge for which they are responsible for like… Unapproved accessorials Short pays due to incorrect billing By billing correctly and staying on top of your aging, any agent can avoid deductions
AGING REPORTS
INTERNET CUSTOMER BILLING APL, OOCL, Hub Group, Hanjin, JB Hunt, Maersk Lines, Mitsui O.S.K. Lines, Sea Star, Swift The AR Department can help: Assign Login/Passwords Assist on Website Process Train Agent on process because every customer is different Remember that both the web billing & Evans billing needs to be completed
EDI / NON PAPER CUSTOMERS Full EDI – Including 214s, 210s, 204s, 997s Statement Billing FTP Documents / Invoices ing Invoices Contact for EDI set
FOR QUESTIONS CONTACT