1. IT Department
Introduction

2. Role of IT Department HelpDesk Hardware Support Software Support
Network Support
Account Setup
Scanner
EDI processing
Programming Request
New Projects
PC Miler copy

3. HelpDesk How to Contact
From Outside Evans Please select option 4
From Inside Evans via telephone Please call x 2002
vie
Hours
Mon thru Thursday : 8 AM to 6 PM
Fridays: 8 AM to 5 PM
Emergencies! Monday nights!

4. Aurora vs Agent Portal Aurora Data storage Reports
Agents and Driver Settlements
Collections
TransDoc vs TransEaz
Agent Portal
Graphical User Interface

5. Role of Agent
Please use Help Desk contact information if you are experiencing issues
Please provide screen shots or steps of what was happening when error occurred
Please think before using the Emergency contact system
Test Portal Logins

6. End of IT Training Module