Disaster Recovery Planning University of Utah

Presentation Overview  Lessons learned “In the wake of Katrina” by Louisiana State University  University of Utah disaster planning for IT services  What are other colleges implementing? Are there shared resources in case of a disaster? Are there shared resources in case of a disaster?

In the wake of Katrina  Lessons learned from the Katrina disaster presented by Brian D. Voss, CIO of Louisiana State University presented at ACUTA  One Campus’ Story  Copyright Brian D. Voss, 2006

Sunday August 28th  SundayAM – clear, bright, warm - Inland Hurricane Wind-Force Warning - Inland Hurricane Wind-Force Warning  Sunday 2:54 PM first bands hit Baton Rouge, LA  Sunday 11:00PM – Sustained tropical force winds  Monday 5:57- winds howl – hurricane force gusts

Monday, August 29th  “ We’ve been hit, but we made it”  Katrina’s Immediate Aftermath - Lower LA Parishes swamped by storm surge - Lower LA Parishes swamped by storm surge - LSU survived…just a little damage on campus - LSU survived…just a little damage on campus - Power restored to campus – 6:15 pm - Power restored to campus – 6:15 pm

Tuesday, August 30th  First confirmed reports of a levee failure in New Orleans in New Orleans  LSU contacted about expanding routine from a routine special evacuee facility into a broader purpose, Medical Triage, Special Needs Facility  First IT needs – Phones, phones and more phones

Thursday, September 1st  LSU establishes a command center - Coordinates information for students, and evacuees, as well as directing resources to where they’re needed - Coordinates information for students, and evacuees, as well as directing resources to where they’re needed  A plan for displaced students

Saturday, September 3 rd  More IT help arrives - Microsoft and IBM send in disaster support teams - Microsoft and IBM send in disaster support teams - National Guard convoy delivers 10 boxes of IT support donations to LSU - National Guard convoy delivers 10 boxes of IT support donations to LSU

Tuesday, September 6 th -20th  Classes resume !!  PMAC & Field House eventually wind down - Over 6000 patients treated at the facility during the first 7 days - Temporary IT equipment was dismantled

Post-Katrina Disaster Recovery Thinking  Traditional Disaster Recovery - What if my data center is lost - What if my data center is lost  Broader Disaster Recovery - What if my campus is lost - What if my campus is lost  Survivor Disaster Recovery - What if I’m fine….. But everyone around me is not - What if I’m fine….. But everyone around me is not

Lessons Learned at LSU  Have a good stock of networking equipment, and mobile and desktop computing in the storeroom  Have a strong relationship with key vendors  Great to have terrific, dedicated, service oriented people  Architectures count- how divisible are the components? What’s too-tightly integrated?  Be prepared to be flexible; adapt, improvise, overcome  Disaster Recovery and Business Continuity Planning is not a luxury

Lessons Learned  Do you have a workable DR plan?  Do you know where on campus you’ll go?  Did you take the necessary back-ups and do you have them ready to re-produce production files?  What vendors will you need to tap- and for what?  How will you quickly re-establish network connectivity? Phone service? Web presence? E- mail? Mission critical information systems?

Broader Disaster Recovery  Are your off-sites conveniently (and perhaps tragically) close?  Do you have arrangements to get key services restored at a distance (web, , financial, student information?  Hot-sites may be too much $$$$-but can you find suitable raised floor space to rebuild  Can you support your administration “ in exile?”  Is your “life-boat’ plan portable over larger distances?  Can you grab your key people? Can you care for them?

University of Utah  Water near the Komas Data Center  Currently have an offsite data center in Richfield Utah –  EOC Emergency Operations Center - Small group of individuals from across campus - Small group of individuals from across campus Plant Operations, Planning, Logistics, Finance and Media Plant Operations, Planning, Logistics, Finance and Media - Incident Commander (accessing buildings, roads) - Incident Commander (accessing buildings, roads)

IT Disaster Recovery Plans Help Desk IT Plans Systems Voice Systems DesktopNOCC

Conclusion  What are other Colleges doing?  Are there resources we could share? - In case of emergencies - In case of emergencies  How are other groups handling sensitive data such as server passwords?  Disaster Recovery is an ongoing process - Update on a regular basis - Update on a regular basis