1. Presented at the 2006 CLEAR Annual Conference September 14-16 Alexandria, Virginia Disaster Preparedness II: Planning for the Future By Deidre Gish-Panjada Vice President of Management Services Applied Measurement Professionals, Inc.

2. Presented at the 2006 CLEAR Annual Conference September 14-16 Alexandria, Virginia In Advance Develop a Disaster Recover Plan before it is needed Develop relationships with critical vendors –Insurance carrier - Landlord - Bank Develop list of key contacts, phone numbers, –Post in easily accessible location –Keep current

3. Presented at the 2006 CLEAR Annual Conference September 14-16 Alexandria, Virginia In Advance Plan should… –Establish a general framework –Address significant interruption issues –Assign senior management responsibility for recovery plan implementation –Pre-determine necessary protocols Appropriate action plans

4. Presented at the 2006 CLEAR Annual Conference September 14-16 Alexandria, Virginia The Disaster Occurs

5. Presented at the 2006 CLEAR Annual Conference September 14-16 Alexandria, Virginia Immediately Following Depending on nature of disaster and when it occurs, ensure staffs safety Publish/post evacuation plan Prearrange meeting place

6. Presented at the 2006 CLEAR Annual Conference September 14-16 Alexandria, Virginia Immediately Following Select project teams Assign tasks and responsibilities Establish regular meeting times, places for management –(initially) assess damage –(ongoing) plan progress Specify who responsible for action plans in own division

7. Presented at the 2006 CLEAR Annual Conference September 14-16 Alexandria, Virginia Immediately Following Communicate with key agencies –insurance carrier(s) –banks –landlord

8. Presented at the 2006 CLEAR Annual Conference September 14-16 Alexandria, Virginia Immediately Following Communication Senior management contacts Board of Directors, clients, candidates –Divide list, makes calls –Use standard talking points, script Place message on all phone lines regarding business operating status

9. Presented at the 2006 CLEAR Annual Conference September 14-16 Alexandria, Virginia Immediately Following Communication Post business status on website to inform those you serve Establish employee information channel Update daily – initially

10. Presented at the 2006 CLEAR Annual Conference September 14-16 Alexandria, Virginia Immediately Following Technology Roll servers over to back up location –Internet, Network, Website Schedule recovery of historical data from offsite storage Purchase replacement equipment

11. Presented at the 2006 CLEAR Annual Conference September 14-16 Alexandria, Virginia Immediately Following / Short Term Establish Temporary Phone Capabilities / Mail Receipt & Distribution Until temporary space is available Hold mail at post office Redirect FedEx, UPS and USPS to 2 nd location

12. Presented at the 2006 CLEAR Annual Conference September 14-16 Alexandria, Virginia AMP Branch Office Management Staff to use Intranet and hotline for general instructions Key management cell phone numbers posted to Intranet so staff can communicate with headquarters Example

13. Presented at the 2006 CLEAR Annual Conference September 14-16 Alexandria, Virginia AMP Network Operations Regional offices & test centers have a pager number for Network Operations staff Establish rotation for distributing and responding to income pager calls Example

14. Presented at the 2006 CLEAR Annual Conference September 14-16 Alexandria, Virginia Short Term Evaluate Computer Equipment Status Call center equipment ASAP Traveling equipment for client meetings Salvage any current equipment CIO to develop / present other equipment replacement plan

15. Presented at the 2006 CLEAR Annual Conference September 14-16 Alexandria, Virginia Short Term Establish Temporary Operating Facilities Amount of space and time required Rent space and furniture, occupy immediately or within 2-3 weeks Consider multiple locations, if communications solvable

16. Presented at the 2006 CLEAR Annual Conference September 14-16 Alexandria, Virginia Mid-Term Review upcoming meetings / other business obligations Payroll Regional Offices Determine replacement equipment needed Retrieve client files, secure materials from back ups

17. Presented at the 2006 CLEAR Annual Conference September 14-16 Alexandria, Virginia Mid-Term Communication Senior management continues to update clients, Board of Directors –Consistent message Management Recovery progress reviewed Redirect efforts as needed

18. Presented at the 2006 CLEAR Annual Conference September 14-16 Alexandria, Virginia Long Term Post Disaster Analysis What worked well? What can be improved? Modify Disaster Recovery Plan

19. Presented at the 2006 CLEAR Annual Conference September 14-16 Alexandria, Virginia The End THANK YOU