ROLES & RESPONSIBILITES

2 Explain Process Excellence / Continuous Improvement (CI) roles and responsibilities. Learning Objectives At the end of this lesson you will be able to:

3 All Employees Provide data and voice of customer inputs to Value Stream Analysis, Rapid Improvement Events, and Projects Apply concepts to their own jobs and work areas Owns vision, direction, business results Leads change Allocates Resources Owns Value Streams Owns Rapid Improvement Plan Owns Redeployment Plan Owns financial results Removes Barriers Expert on principles and tools Leads larger projects Trains & Coaches Green Belts Full-time position Lead and/or support CPI Events & Projects Full time or part time role Participate in CPI Events and Projects Part time Owns Deployment Plan Owns Communication Plan Captures Metrics Deployment DeploymentChampion ProjectSponsor Team Members Executive Leadership Leadership Green Belts Black Belts Trains Black Belts Leads Complex Projects Full-time position Master Black Belts Model cited from book: “Lean Six Sigma” by Michael George CI Office Line Departments Deployment Roles

4  Head of the CI Office (normally full-time)  Owns the CI Deployment Plan  Owns the Communication Plan  Captures Metrics  Reports directly to the organization’s head  Breaks down organizational barriers CI Deployment Champion Responsibilities

5 Provides leadership and guidance for CI Implementation Provides guidance and counsel to the site GM, CI Office, Senior Leadership, Project Sponsors, BBs, GBs in CI efforts MBB may also be assigned to large complex projects and Value Stream transformations Train and mentor BBs Master Black Belt Responsibilities

6 Assist Project Sponsor and Teams to lead, schedule, plan and facilitate CI events and projects Black Belt assigned to Value Stream transformations Normally assigned to full time process improvement for at least 2 years Train and/or mentor Green Belts Black Belt Responsibilities

7 Under the guidance of a Black Belt: Lead, schedule, plan, and facilitate CI events and projects Assist team with out-briefs Capture results, lessons learned, & future opportunities Normally works for the Project Sponsor and may be part-time or full-time Train & mentor team members Green Belt Responsibilities

8 Project Sponsor (Process Owner) Responsibilities Must have process authority Empowers team Breaks down barriers Responsible for project charter Must commit to active support – Helps kick off project – Meets regularly with team to review progress – Attends the final out-brief Implements process sustainment Captures and reports benefits

9 Team Responsibilities Cross functional team including: Members from the work area (inside eyes) Members from outside work area (outside eyes willing to question non-value added activities) Customer (internal/external) voice Suppliers/Partners/Safety/Quality Rep

10 Where to Find Team Members Process Step 1 Process Step 2 Process Step 3 Process Step 5 Process Step 6 Process Step 4 External Customer(s): Those who receive or use your product or service, outside your organization Outside Stakeholders: Customers, Reg. Agencies etc. Process Suppliers Safety Quality

11 The Roles of Change Process Owners: – The individual or group who has the power to sanction or legitimize change. – Responsible for creating an environment that enables the necessary changes to be made on time and within budget. Change Agents: – The individuals or groups who are responsible for actually making the change. – Responsible to understand and diagnose the problem, develop a plan to address the problem and execute the change effectively. (Green Belts and Black Belts) SOURCE: Daryl C. Conner “Managing at the Speed of Change”

12 “You can choose not to change, but you can’t do it here.” -Jack Welch Feeling Heat

13 What We Have Covered CI Deployment Champion Roles Master Black Belt Responsibilities Black Belt Responsibilities Green Belt Responsibilities Project Sponsor (Process Owner) Responsibilities Team Responsibilities The Roles of Change