1. Chapter 8 Quality Teamwork
Quality & Performance Excellence, 8th Edition
Chapter 8
Quality Teamwork

2. Outline Explain the importance of teams in a quality environment
Identify the different types of teams
Explain some of the factors associated with the successful use of teams
Give examples of effective teams in action
Relate the use of quality-focused teams to organizational behavior theories

3. Teams
Team - a group of people who work together and cooperate to share work and responsibility.
Teams are a way to coordinate work.
Teamwork enables various parts of the organization to work together in meeting customer needs that can seldom be fulfilled by employees limited to one specialty.
Teams promote equality among individuals, encouraging a positive attitude and trust.

4. Types of Teams Leadership teams
Problem solving teams (departmental or cross- functional)
Natural work teams
Self managed teams
Virtual teams
Project teams

5. Leadership Teams Steering committees Quality councils
Executive leadership teams

6. Problem-Solving Teams
Corrective action teams
Quality circles
Typically composed of workers at lower levels of the organization

7. Natural Work Teams Organized to perform a complete unit of work
Extensive cross-training and sharing of responsibilities

8. Self-Managed Teams
Also known as self-directed teams or autonomous work groups
Have broad responsibilities, including the responsibility to manage themselves
Generally more productive than conventional teams

9. Virtual Teams
Groups of people who work closely together despite being geographically separated
Use technology to share information
Importance because of globalization, knowledge work, and need for diverse skills

10. Six Sigma Project Teams
Champions – senior managers who promote Six Sigma
Master Black Belts – highly trained experts responsible for strategy, training, mentoring, deployment, and results.
Black Belts – Experts who perform technical analyses
Green Belts – functional employees trained in introductory Six Sigma tools
Team Members – Employees who support specific projects

11. Cross-Functional Teamwork
Common in leadership teams, virtual teams, and project teams
Useful for process improvement and for implementing large-scale organizational changes

12. Team Effectiveness Criteria
Teams must achieve their goals
Teams should make progress quickly
Teams must maintain or increase their strength as units
Teams must preserve or strengthen their relationships with the rest of the organization

13. Ingredients for Successful Teams (1 of 2 )
Clarity in team goals
Improvement plan
Clearly defined roles
Clear communication
Beneficial team behaviors

14. Ingredients for Successful Teams (2 of 2)
Well-defined decision procedures
Balanced participation
Established ground rules
Awareness of group process
Use of scientific approach

15. Reasons for Team Participation
Have a say in decisions that affect work
Enhance promotion or job opportunities
Learn more information
Enhance feeling of accomplishment
Address personal agendas
Want to genuinely help the organization
Enjoy recognition and rewards associated with team activity
Be in a comfortable social environment

16. Requirements for Team Members
Representative of the departments or functions related to the problem
Task orientation
Technical knowledge (data collection, problem solving, quality tools)
Relationship orientation
Soft skills (communicating, coaching, attitude)
“I’ll take someone with a good attitude over someone with just technical skills any day. I can train technical skills.”

17. Team Processes Problem Selection Problem Diagnosis Work Allocation
Communication
Coordination
Organizational Support

18. Boeing A&T Team Development Process

19. Team Charters
A team charter is an explicit, written document that offers guidelines, rules, and policies for team members. It often includes a mission statement; values that guide behavior; structural issues such as logistics, meeting agendas, task responsibilities, and target dates; methods for group decision making; processes for dealing with conflicts; and methods for resolving problems with team members.

20. Teamwork in Action Sentara Norfolk General Hospital Analog Devices
Wikipedia

21. Teams and Organizational Behavior Theories
Sociotechnical systems approach
Organizational development (OD)
Homogeneous and heterogeneous groups
Cultural values and support/resistance
Diversity

22. Outline Explain the importance of teams in a quality environment
Identify the different types of teams
Explain some of the factors associated with the successful use of teams
Give examples of effective teams in action
Relate the use of quality-focused teams to organizational behavior theories

23. Homework Question, p 354 Case Study, p 356 13
Landmark Dining: Team Processes