Government Transformation 2015 improving organizational outcomes Transforming Your Organization through Business Process Reengineering February 4, 2015

Speaker introductions Session Agenda Speaker introductions Business process reengineering (BPR): rethink and redesign Panel discussion on key drivers to enable transformation through BPR Questions and answers

Speaker introductions Panel Members: Greg Williams – Deputy Director, Administration, Employment Development Department Janeen Dodson – Project Manager, Office of the Director, Employment Development Department Gerri Higgs – Project Director, Chief SAP Center of Services, Department of Water Resources Andrea Hoffman – Project Manager, STAR Project, Department of Technology Moderator: Ron Harris – Director, Cambria Solutions

enable transformation through BPR Key Drivers: Business process improvement vs. reengineering – what is the difference? How to break away from outmoded operations, fears of change, outdated cultural paradigms, risk or failure, to allow incubation of new ideas to rethink and redesign. Where do business process redesign activities enter into the IT project approval lifecycle and how does it fit in with the State Technology Approval Reform (STAR) Project? How to be a positive change agent and not a hindrance within your organization. Practical take-aways to help you make a difference!

process improvement vs. reengineering Business process improvement vs. reengineering – what is the difference? Reengineering means the fundamental rethinking and radical redesign of business processes to achieve significant improvements in measures of performance Business processes are usually fragmented into subprocesses and tasks carried out by several specialized functional areas within an organization Process improvement focuses on optimizing individual subprocesses but not the entire process itself, which in theory may not yield improvements as dramatic as reengineering Reengineering focuses on redesigning the process as a whole in order to achieve the greatest possible benefits

BPR: Rethink and redesign Business process improvement vs. reengineering – what is the difference? At a high level, the main difference lies with the scale and scope of the effort For the purpose of today’s session, we will not draw distinctions, but simply refer to BPR for any effort to RETHINK and REDESIGN processes in order to improve organizational outcomes Our goal is to identify practical advice and take-aways for you through our panel discussions

Panel discussion How to break away from outmoded operations, fears of change, outdated cultural paradigms, risk or failure, to allow incubation of new ideas to rethink and redesign?

Always challenge the status quo “Here's to the crazy ones. The misfits. The rebels. The troublemakers. The round pegs in the square holes. The ones who see things differently. They're not fond of rules. And they have no respect for the status quo. You can quote them, disagree with them, glorify or vilify them. About the only thing you can't do is ignore them. Because they change things. They push the human race forward. And while some may see them as the crazy ones, we see genius. Because the people who are crazy enough to think they can change the world, are the ones who do.” – Apple Inc.

Empower process owners “The vast majority of public servants are hard workers who toil for the noblest of causes: making a difference in people’s lives. The real opportunity to improve government isn’t at the political level with the policymakers – it’s in the pipes.” – Ken Miller, Extreme Government Makeover

Assemble the right “can do” team “Never doubt that a small group of thoughtful, committed people can change the world. Indeed, it is the only thing that ever has.” – Margaret Mead

Garner support for your initiatives “My own definition of leadership is this: The capacity and the will to rally men and women to a common purpose and the character which inspires confidence.” – General Montgomery

Panel discussion Where do business process redesign activities enter into the IT project approval lifecycle and how does it fit in with the State Technology Approval Reform (STAR) Project?

STAR project STAR Mission: Transform the Information Technology project approval process to improve the planning, quality, value and likelihood of success for technology projects being undertaken by the State of California. http://marketing.otech.ca.gov/star/index.html

Questions and answers Q & A

Thank you for attending! closing Complete list of “Top 10 Ways to Rethink and Redesign” included in brochure for you to reflect on and generate ideas about how to make a difference We will be available in our Cambria Solutions booth for additional questions afterwards Thank you for attending!