Delivering Immersive Customer Interactions Omni-channel Retail and Commerce : Store solutions, eCommerce (Storefront, Marketplaces), Search, Social and Mobile Commerce Dynamics for Retail Store Front Store Systems / POS eCommerce 3P MP Social Product Catalog / Omni Channel Enrichment Merchandizing / Assortments / Pricing Promotions / Targeting Customer and Loyalty Management SCM/SRM Logistics Warehouse Mgmt Search Store Serverm-Commerce ( FIS / FAST) Corporate Operations Financials BI / Data Mining MPI Retail Server Dynamics Client Call Center & Catalog Sales
Dynamics for Retail 2012 Retail Solution on AX2012 w major AX PWF Advanced merchandising Customer orders Advanced Store Ops Dynamics for Retail 2009 R1 Establish Industry solution Centralized Management Emphasis on Store Management and POS Dynamics for Retail 2009 R2 International Release (38 countries) Enhance solution (AX SO uptake / Perf/scalability and functionality) Dynamics for Retail 2102 Retail R2 Omni-channel Commerce support Sales Catalogs CRT Dynamics Retail Storefront Dynamics for Retail 2102 R3 Mobility - Retail Server Call Center Enhance e-Commerce Retail Essentials Industry Support Mobile Clients (Beta) W8 RT/Pro WP8 iOS Android
Microsoft Confidential 8
New channel to target customers via mail order catalogs and streamline operations through fast order entry, assisted sales, fulfillment & customer service Immersive mobile experiences anywhere, anytime, on any device, enabling retailer to enhance shopping & store experiences. Empower retailers to offer consumers with Omni-channel shopping experiences, spanning various online channels as well as social networks. eCommerce & Social Call Center & Catalog Sales Mobility Retail Server Modern Immersive Clients + Mobile POS (Tablet and Phone) Assisted & Unassisted Sales Multiple platforms, form factors & peripherals Store Inventory and Store Operations + Daily Operations Key Metrics and KPIs Rich seamless Out Of Box (OOB) shopping experiences Fashion & multi-language storefront + 3 rd Party Marketplaces Customer Management Improvements + Gift card and Loyalty support Omni-Channel Wish List Facebook, Twitter Campaigns Call Center channel Mail order catalogs Fast order entry & assisted sale Enhanced Order fulfillment Customer service Integrated pricing, promotions/ discounts Trade allowance, rebates & deductions
Provide simplified & streamlined deployments and operations for organizations spanning multiple channels and large number of stores/devices. Enable critical industry scenarios that enable retailers optimize their daily channel & corporate operations. Retail offering that is highly tuned and simplified experiences specifically tailored towards SMB market Retail Essentials Enterprise Manageability Industry Excellence Kitting Pricing & Promotions enhancements Assortment & Catalog Improvements Global Gift Card & Global Loyalty cards and enhancements BI and Reporting Improvements Simplified Setup + Store Setup Checklist & Validation Simplified core entities and seed data Simplified Retail Area Page Data Migration + Accounting Export & QuickBooks Integration Store Manager data striping Installation/Setup and Configuration N-1 support and rollout Large scale deployment - SCCM Monitoring & Diagnostics - SCOM CDX architecture redesign Performance & Scalability improvements
Microsoft Confidential
Customer order Quote, Create/Recall/Cancel/Return customer order Customer order Quote, Create/Recall/Cancel/Return customer order Process sales transactions Detailed customer information, Product details and comparisons, Checkout, Rich clienteling Process sales transactions Detailed customer information, Product details and comparisons, Checkout, Rich clienteling Daily Operations Punch-in/out, shift and drawer Management Daily Operations Punch-in/out, shift and drawer Management Inventory Management Picking, receiving, stock counts, price checks, labeling, connected/offline Inventory Management Picking, receiving, stock counts, price checks, labeling, connected/offline Key Metrics and KPIs Manager reports, charts, graphs, connected/offline Key Metrics and KPIs Manager reports, charts, graphs, connected/offline Mobile POS Fast and easy mobile POS, connected/offline Mobile POS Fast and easy mobile POS, connected/offline Investments – Mobility Microsoft Confidential
Gift card and Loyalty support Facebook, Twitter Campaigns 3 rd Party Marketplaces Fashion & multi-language storefront, added OOB library Omni-Channel Wish List Rich and seamless OOB shopping experiences Customer Management Improvements E-Commerce Microsoft Confidential
Monitoring & Diagnostics using SCOM CDX architecture over HTTPS Performance & Scalability improvements Globalization & Localization N-1 support and rollout Installation/Setup and Configuration Large scale deployment using SCCM Enterprise Manageability Microsoft Confidential
Assortment & Catalog Improvements Customer Loyalty enhancements Retail Essentials edition BI and Reporting Improvements Gift Card Improvements Call Center enablement Pricing & Promotions enhancements Excellence in Retail Operations Kitting Microsoft Confidential