End User Adoption

Presented by: Heather Newman The Road to Awesome SharePoint Adoption in Your Organization

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ImproveIT! – Essays on SharePoint Analytics & Adoption Content Panda CEO Simeon Cathey and I contributed Chapter 5 on user adoption. The paperback and Kindle editions are available on Amazon The free eBook is available here:

A failure of senior management to endorse and enforce SharePoint was the biggest reason for lack of success, followed by inadequate user training and a general lack of planning. Nearly two-thirds of SharePoint installations are somewhat stalled in their adoption and progress. The key lessons learned are don’t leave it to IT – form a SharePoint steering group. Be sure to understand the implications of metadata and taxonomy. Check out the Content Panda blog for more info.

“Adoption” The act of taking something on as your own. Adoption usually refers to the legal process of becoming a non-biological parent, but it also refers to the act of embracing ideas, habits, or free kittens.

“Empower” To give power to; to promote the self-actualization or influence of; helping someone feel strong, unstoppable, in control of their destiny.

Discover SharePoint Check out the resources below to find out more about what is SharePoint and learn how you can drive organic adoption within your organization. Alternatively, you can also visit DiscoverSharePoint.pdf—Getting to know SharePoint What is SharePoint? SharePoint is about giving you and the people you work with a better way to get things done together. Check out the scenarios in this book to see some of the ways SharePoint can help you work better together. Getting_to_know_Office_365.pdf—Getting to know Office 365 Office 365 is your personal Office and more. It lets you work from virtually anywhere on almost any device, whether you’re online or offline. It helps you do your best work, the way you want to, wherever you are. That means more powerful tools for creating content, better ways to work together, and easier ways to share. SharePoint_Adoption_Guide.docx—SharePoint 2013 Adoption Guide Adoption of new technologies at work, like SharePoint, won’t happen all at once. In this paper, learn how to craft an effective plan, aligned with business goals, that will demonstrate how SharePoint will benefit business people personally, how it will make their job easier, and how it will address the pain points they experience at work. SharePointAdoptionKit.zip The adoption kit contains resources to help you drive adoption as explained in the adoption guide, featuring a use case catalog, videos & how to guides, posters, and contentpanda.com

SharePoint Adoption Checklist Outline your vision Get executive support Pinpoint qualified business cases Release functionality in phases Identify your champions Planned communication Create a training plan for users Implement a support plan Generate excitement with incentives and rewards Measurement & contentpanda.com

Research shows that (52%) of organization users are introduced to SharePoint without any training or communication plan to drive internal adoption.

Visualize your contentpanda.com

Adoption Campaigns Vision Objectives/Goals Executive Sponsors Champions Theme Communication Vehicles Roll Out Gamification contentpanda.com

Outline Your Vision

It’s All About Value Why SharePoint? What is your vision? Technical Requirement IT Upgrade Business Need Meet Compliance Collaboration Project Management Break Down Department contentpanda.com

Executive Support

Get Sponsored “Before you roll out contentpanda.com

Pinpoint Qualified Business Use Cases

“Use Case” Driven - Look to the Business Sales and Marketing R&D, Production and Operations Finance and Accounting Information Technology HR and Internal Communications Legal & contentpanda.com

Release Functionality in Phases

Case Study: Business Use Case Focused Results: Company wide adoption of contentpanda.com

Identify Your Champions

Champions Rock Your Project Top down and bottom up – gotta have both The most excited The biggest contentpanda.com

Plan Communications

Bill of materials Executive announcements Who is your target audience Develop Your communication contentpanda.com

Create a Training Plan

What’s in your Training Toolbox?

Look to Training contentpanda.com

Expert Opinions & Guidance There is great information out in the world that exists through IT Unity.com and Microsoft MVP or influencers websites. They have been working on user adoption a long time and their best practices are contentpanda.com

Documentation FAQ or How-to portal complete with guides and videos Checklists Knowledge Base contentpanda.com

Implement a Support Plan

Training & Support - contentpanda.com

Product Documentation Video Services Internet Search Community Online Training Instructor Led Training Training & Support - Now

Generate Excitement with Incentives and Rewards

Make it fun (buck the company culture) Use an online scavenger hunt as a fun way to encourage usage Provide recognition for content contribution or usage contentpanda.com

Measure Success and Expand Broaden Engagement Create Surveys Listen to Issues and Pivot on contentpanda.com

Thank you for your time! Simeon Cathey CEO, Content Panda m Heather Newman CMO, Content Panda

Join us right after the event at the Tied House Cafe & Brewery! Socialize and unwind after our day of learning. 954 Villa St Mountain View, CA 94041

Resources Discover SharePoint: AIIM Industry Watch Feb 2015: data-points-you-need-to-knowhttp://DiscoverSharePoint.comhttp://info.aiim.org/digital-landfill/sharepoint-lover-partner-skeptic-20- data-points-you-need-to-know Microsoft Empower Video : Combined Knowledge: Two Great Yammer Communities: Heather’s Marketing Blog:

In-context help and training app for Install our FREE version today –

Content Panda joins forces with Combined Knowledge to deliver the ultimate SharePoint training, help and support experience! +