1. SharePoint Implementation & Adoption Challenges
Laura Calaway

2. About Me

3. Overview
SharePoint adoption is no different from any other initiative that requires a change in the way people do their work
Success is often tied to leadership and sponsorship behaviors
Leaders or sponsors need to promote, reinforce, recognize and reward the change
They need to enable the development of organizational capability

4. SharePoint adoption slows, stalls or fails because…
Executives are sold on the belief that SharePoint will solve their information management problems
Information “findability”
Governance
Collaboration
Leaders are not prepared for the ongoing investment required
Information design and site administration competencies
Vision and behavior reinforcement
IT exerts too much – or too little – control over roll-out of the capabilities
Too much control stifles innovation
Too little control results in confusion and “sprawl”

5. What people-related adoption or implementation challenges are you facing?
Letting go of folders
Assisting people with overcoming fear of change and the unknown – hard to understand their perspective for some IT folks
SP is so different from the current state (no folders on desktop, use of links to random sites makes it hard to trace back )
Takes too long to save to SP
Users carrying over knowledge and expectations from prior versions/implementations
Lack of understanding from executives on what it takes to get to the end state
Widely varying experiences for those with distributed model (range from dead sites to highly- developed sites)
“If it’s not broke, don’t fix it”

6. What can you do to achieve successful adoption?

7. Start With a Vision
How do you see your organization working differently 6 months, 1 year and 2 years from now?
What’s your roadmap to get there?
What current behaviors might improve – or hinder – adoption?
How do you define, measure and reward adoption success?

8. Governance Model Governance encompasses common and variable elements
Corporate Portal
Operating Company
BUs, Regions, Divisions
Functions, Departments
Projects, Workspaces, Communities
My Sites
Highly Controlled and Standardized; One-Way
Communication
Common Elements
Variable Elements
Strategy
Templates
Metadata
Navigation Structure
Permission Levels
Content
Corporate Branding
Enterprise Information Architecture
Highly Flexible,
Personalized and
Collaborative
IM Policies and SharePoint Best Practices

9. Organizational Capability Model
General Users
What is your organizational capability plan for each of these groups?
Organizational Capability isn’t just training… it also includes:
Leadership
Continual learning and innovation
Process design
Roles and responsibilities
Rewards and recognition
Power Users and Champions
IT Support and Professionals
Sponsors

10. Identify Enablers and Barriers for Adoption
What are the enablers?
High degree of interest
Previous SharePoint experience
Strong sponsorship
Existing processes and templates
What are the barriers?
Competing priorities
Low capacity to meet demand
People are used to ing attachments, working in network drives, not familiar with the benefits
How can we encourage these enablers?
Focus early efforts on those with experience
Implement campaign to market successful templates
How can we remove or reduce these barriers?
Re-examine priorities; set realistic expectations
Reinforce expected behaviors

11. How will you measure SharePoint adoption success?
“What gets measured, gets done...”
Peter Drucker
Management Consultant
Measurement is the process of systematically identifying and monitoring the most effective measures for tracking implementation and progress towards desired business outcomes.

12. Sponsor Plan and Timeline – Shaping Curve
Continually Refresh (ongoing)
Internal SharePoint Help Desk
Ongoing capability reviews
Partnership with key players
Enhance (Years 2-4)
Highlight one new capability / month
Establish embedded SharePoint leadership roles
Build Foundation (Year 1)
Focus on library management, meeting management, and lists
Highlight “best use” sites
“Ask Me” table in cafeteria
Identify SharePoint “power users” and host monthly knowledge sharing events
Align (Months 1-3)
Sponsor engagement
Key stakeholder roundtables
Webinars
Demos

13. Sponsor Behaviors that Make a SharePoint Adoption Successful
Communicate your vision, set expectations and reinforce desired behaviors
Build organizational capability multiple ways, at all levels of the organization
Encourage others to share, experiment and explore the tool
Formalize roles and responsibilities, including Champions and Power Users
Recognize that adoption is more about people than it is about tools and technology
Develop rules of engagement
Give positive feedback, make suggestions and reward collaborative behaviors.
Acknowledge the effort required
Promote stories of success. Talk positively about SharePoint.

15. Contact Info
Laura Calaway