Update on Sandia’s Portal Project Interlab 2003 November 5–7, 2003 Cara Corey and Tracy Walker Sandia National Laboratories Sandia is a multiprogram laboratory operated by Sandia Corporation, a Lockheed Martin Company, for the United States Department of Energy under contract DE-AC04-94AL85000.

2 Project goals Build flexibility in information delivery Develop consistent corporate branding and navigation across the enterprise Minimize and distribute the maintenance of corporate information Offer single sign-on access to multiple resources Establish design and development guidelines and standards Create a managed content environment Avoid information overflow — filtering and personalization Minimize the need for training by making the site more intuitive Design using web content accessibility guidelines, if possible

3 Sandia’s Intranet Redesign Project Intranet Redesign Project Redesign Team Portal Integration Team Internal Web Steering Committee

4 Portal Integration Team: Roles and responsibilities Portal Integration Team (Tracy Walker, lead) Middleware Administration DBA Security Financial Applications Manufacturing Human Resources

5 Redesign Team: Roles and responsibilities Redesign Team (Cara Corey, lead) Information Subteam (Cara Corey, lead) Required elements Information architecture Content organization Application delivery Information prioritization Look/Feel Subteam (Jeff White, lead) UI design Information flow Usability Standards Templates/skins

6 Internal Web Steering Committee: Roles and responsibilities Internal Web Steering Committee (John Mareda, lead) Develop line of business and departmental strategies Consider strategy architecturally and operationally Approve policies Align redesign activities: Desired states of the top-level redesign Assign priorities for competitive opportunities Act as conduit for information sharing

7 Redesign principles 1.Communities of interest – establish groupings of individuals who have common data/information needs, whether organizational or functional 2.Right message channels – identify messages and direct them to users using the appropriate channels 3.Person-centric computing – focus on users and what information they need to perform their jobs 4.Involving users early – work to mitigate the inevitable resistance that users feel toward change

8 FY04 Products Information design for the content of the top two layers of Techweb (Sandia’s intranet site) User interface design for Techweb—may include several “skins” selectable by the users Communication plan to address key messages, communica-tions channels and products, activities, implementation plan and timeline, evaluation plan — InfoSessions, help files, FAQs, training, … Initial identification and development of “Communities of Interest” to create interaction and collaboration among users with common data/information needs Concurrent planning for redesign of Sandia’s classified intranet Consideration of multiple channels of delivery — browser, wireless, etc.

9 Project schedule Sept. 2003Analysis of Techweb homepage and strategies for redesign Oct. 2003Portal purchase Oct. 14, 2003Redesign kickoff meeting Oct.-Dec. 2003Requirements gathering and project planning Dec. 2003Requirements document Oct.-Dec. 2003Portal instance installation and training Jan.-Sept. 2004Redesign and usability testing July-Sept. 2004Phased rollout Sept. 2004Lab-wide rollout

10 Server Configuration Development QualityProduction Production backup (not live) Devel. portal Devel. builder Quality portal Quality builder Prod. portal Prod. builder Prod. portal Prod. builder BEA instance BEA server (shared) BEA server (general backup) BEA server (general production) Sun V480 8-GB memory Sun V GB memory