SCOOP Presentation Indiana University September 14, 2004 JP Morgan Chase

The business of banking Considering careers in financial services About JPMorgan Chase About the Operations corporate function Opportunities within Operations Getting started Questions SCOOP Agenda

The industry is consolidating. Changes in banking regulations have expanded the scope of products and services offered by banks. Advancements in technology allow banks to meet the needs of more customers in more effective ways. Competition within the industry is intensifying. The Business of Banking

Like variety in the tasks you do and the issues you deal with everyday. Like working with customers and solving their problems. Like dealing with technology and applying it to solve problems and meet customer needs. Enjoy following and understanding the financial markets and the markets’ implications on your customers’ businesses. Enjoy helping customers make financial and business decisions. Consider a Career in Financial Services If You:

" Being a low-cost producer does not mean 'chintzing' on the customer or on the things we need to invest in. It's about waste cutting. We will continue to invest relentlessly in the right things, such as systems, marketing and people." Jamie Dimon President and COO JPMorgan Chase Our Operating Principles Focus on the customer firstFocus on the customer first Think globally, execute locallyThink globally, execute locally Set the highest standards of performanceSet the highest standards of performance Strive to be the low-cost provider through efficient and great operationsStrive to be the low-cost provider through efficient and great operations Don’t compromise our integrity or our reputationDon’t compromise our integrity or our reputation Execute superbly with skill and urgencyExecute superbly with skill and urgency Maintain rigorous financial and risk disciplines to build and maintain our fortress balance sheetMaintain rigorous financial and risk disciplines to build and maintain our fortress balance sheet Act and think like an owner and partnerAct and think like an owner and partner Operate as one teamOperate as one team Communicate honestly, clearly and oftenCommunicate honestly, clearly and often Value and promote diversityValue and promote diversity Create an open, entrepreneurial meritocracy for allCreate an open, entrepreneurial meritocracy for all Strive to build a great company for employees, shareholders, customers and our communities aroundStrive to build a great company for employees, shareholders, customers and our communities around

Who are we? At JPMorgan Chase, we help customers achieve their individual financial goals by listening carefully, anticipating needs, delivering solutions that work, and holding ourselves accountable for results More than 160,000 employees in 50 countries More than $1 trillion in assets Serving 90 Million customers worldwide Answering more than 2,700,000 customer calls a day speaking 65 languages With 87 million cards in circulation we are the second-largest issuer of credit cards in the United States We have approximately 2,400 banking centers in 17 states Headquartered in New York with Retail headquarters in Chicago

What is Operations ? Operations touches almost every JP Morgan Chase customer through our various services Almost 1 billion checks and related items were proofed and encoded by our employees this past year Operations has more than 8,100 employees working in more than 40 cities located across 17 states and Canada

What departments does Operations include? Just a few of our functions: Sorting and encoding checks (Item Processing) Special handling of stop payments and non-sufficient funds (Exceptions & Returns) Printing customer statements (National Statement Processing) Consumer to Business payments (Retail Lockbox) Business to Business payments (Receivables Operations) Cash servicing for Commercial customers & Banking Centers (Cash Services) Processing account changes and returned mail (Account Maintenance)

Participants are prepared for a career as an operations manager Strong focus on management and leadership training to prepare for a role as a supervisor, business analyst or consultant Curriculum composed of Rotational assignments through all operational units Project assignments Mentoring Training, classes, & other developmental opportunities Program lasts 6-9 months, followed by job placement Operations Management Development Program (OMDP)

Getting Started in Operations through the OMDP: Receive a deep and broad perspective of organization Many sites across the country Four main sites where program is offered Chicago, IL Columbus, OH Indianapolis, IN Dallas/Ft. Worth, TX Flexibility to travel during the program is critical Need relocation flexibility upon graduating from program

2004 Operations Commitments We will establish our role as an Industry Leader We will refine and sustain our High Performance Culture We will aggressively demonstrate Financial Discipline We will excel as a Partner of Choice

How to Apply Visit the Indiana University Website ( and post your resume to the Operations Management Development Program We seek: Individuals who are self-directed, results oriented and customer focused Posses a minimum 3.3 GPA Individuals with strong leadership aptitude and interpersonal skills Preferred majors include management, operations and business, however all majors are considered

Fall On-Campus Dates:

Questions??? JP Morgan Chase contact for the Operations Program: Helen N. Ezenwa Program Recruiter