Training and Development Dessler Chapter 7

Agenda – 4/14/05 Reminders Reminders Questions and Comments Questions and Comments Training Training

Reminder 1 Last Performance Report Due Friday (4/15/05) before 3:00 PM by Cover Letter/Resume or Traditional Report

Reminder 2 I Will Return Your HRM Intervention 2 Next Week In Class.

SHRM Western Region Student HR Games Friday (4/15/05) – Networking Round Table 2:00 – 5:00 PM in Summit Room Saturday (4/16/05) HR Games in University Union

Questions and Comments? What Are Benefits? What is the Biggest Trend in Benefits in Corporate America Today?

Training and Development What is Training? What is Training? How Do Individuals Learn? How Do Individuals Learn? When Do Organizations Train Employees? When Do Organizations Train Employees? How to Train: How to Train: Socialization Socialization Job-based Job-based

Training, from an Organizational Perspective, Is… The Process of Developing KSAs and Capabilities that Employees Do Not Possess but Are Needed to Successfully Perform the Duties and Functions of the Job

Training, from an Individual’s Perspective, Is… Learning

How Do Individuals Learn? Exemplar-based Learning Exemplar-based Learning Building Basic Knowledge Building Basic Knowledge Based on Classification and Discrimination Based on Classification and Discrimination Case-based Learning Case-based Learning Diagnosing Problems Diagnosing Problems Need Underlying Exemplars Need Underlying Exemplars Used for Experts not Novices Used for Experts not Novices Social Learning Social Learning Role Model-based Learning Role Model-based Learning Requires Motive Requires Motive Requires Feedback and Reward Requires Feedback and Reward

When Do Organizations Train? Entry Points into Organization Entry Points into Organization Formal and Informal Training Formal and Informal Training Existing Employees Existing Employees Reengineered and Restructured Jobs Reengineered and Restructured Jobs Job Enlargement or Job Enrichment Job Enlargement or Job Enrichment Promotion Skills Promotion Skills

How Do Organizations Train? Develop Training Protocol Develop Training Protocol How Do You Know What to Train? How Do You Know What to Train? Five Step Process Five Step Process Identify Skills or Needs through Job Analysis Identify Skills or Needs through Job Analysis Develop Protocol and Delivery Develop Protocol and Delivery Validate Training Protocol Through Experimentation Validate Training Protocol Through Experimentation Implement Best Program Implement Best Program Follow-up to Determine if Has Knowledge Transferred Follow-up to Determine if Has Knowledge Transferred

“Soft” Skill Training Newcomer Orientation Socialization Informal Culture Inoculation Underlying Norms, Values, Belief, and Expected Behavior Formal Diversity, Teamwork, Customer Service Emphasis on Learning Policies and Procedures Can Also Include Culture Brief In Nature

Training Current Employees On-The-Job Training (OJT) Apprentice Training Novice, Journeymen, Master Job Instruction Training Scripts Think IKEA Lectures and Programmed Learning Computer Training The Rage in Training In Reality a Training Delivery System Issue of Technology Provide Structure to Novices

Trends in Training Trends in Training Management Training Sharpen Management Skill Sets Incentive Tied to Promotion Leadership ‘Light’ Job Rotation Action Learning Management Games and Role Playing