Volunteer Recognition Honoring and recognizing individuals for their unique contribution to educational program efforts Honoring and recognizing individuals for their unique contribution to educational program efforts

Recognition Tools Understanding human motivation Understanding human motivation – altruism – affiliation – achievement – power

Evaluation Measuring Performance to Meet Expectations

Evaluation: What is it? Systematic collection of information – Volunteer performance – Overall program – Impacts Based on a plan Ongoing process

Why Measure Performance? Answers the question, “How am I doing?” “Customer” Satisfaction Identifies what’s working / not working Provides feedback Outcomes focus Validates volunteer program

Methods of Data Collection Face to Face – Individual – Group Survey – Telephone – Mail – Internet Direct Observation – Competency based Self Assessment – On-line – Paper

Who Can Evaluate Agents or staff Volunteers – Middle managers – Organizational/unit volunteer – Project volunteers – Self- evaluation by volunteer Members Other stakeholders – Parents – Community partners

Planning Process Decide purpose of the evaluation Determine the audience Write an outcome objective Select method of evaluation Develop questions Sample test the survey Adjust evaluation tool Complete the evaluation

Keep in Mind Plan of Work Position Description Performance Feedback from others Personal Observation Formal and informal evaluation

Remember... Were the expectations of the position clear? How well did the individual accomplish the goals and objectives established for the position? What are the options you have with the volunteer?

Evaluation Implications Continue in position Continue in another position Continue with “qualifiers” Discontinue volunteer service

Volunteer Development: Your Best Bet for Success!