Figure 6-1: Transport Request Data Entities: CS: Customer OM: Order manager OPM: Operational manager FM: Fleet Manager MM: Maintenance manager OBT: On board terminal

OPM*FMF-Man toolOM time Wagons request in coded form (O/D, loading, departure and delivery dates, wagons quantity and type) Wagons request (O/D, loading, departure and delivery dates, wagons quantity and type) F-Man options: alternative sets of empty wagons (criteria: cost, wagons location, time availability…) A request for verification of the OPM availability to move wagons to the transportation origin The OPM confirmation of availability (foreseen path and timetable) Wagons movement confirmation Order confirmation One Wagon Running Event messages (departure and arrival dates, delivery, restitution…) Delay detection Wagons are empty and again available F-Man action perimeter Order for the sending of empty wagons Information to release the other alternative 6 5 Transport request Transport confirmation 3 OBT OPM*: Operational manager CS Transport request including : - O/D, - loading, departure and delivery dates, - freights type and quantity or - wagon types and quantity Real time events 11 10

1: The OM receives the customer request and converts it into various type and quantity of wagons, that he submits to the FM. 2: The FM puts in F-Man tool information linked to the request (a given quantity of wagons per type to bring at given place and date for loading) and asks for solution. 3: The F-Man tool provides ranking information based on overall cost : a set of empty wagons, which can satisfy the request. 4: The FM selects one of the alternative proposals. 5: The OPM says if trains are available to do the transport. 6: The F-Man tool changes the status of wagons, chosen by the FM. 7: The OPM receives from the FM the order of sending the empty wagons to a loading place. 8 : To continue his logistic offer, the OM asks the OPM for the transport of loaded wagons from a given place at a given date to a given destination for a given date. 9: The OM receives from the OPM the confirmation of the loaded wagon transport feasibility. 10: During the transport of wagons (empty or loaded), the F-Man tool can detect delay through out event messages from the TOC and real time events sent by OBT. 11:When wagons are empty and available again, the F-Man tool inform the FM. Arrow types Feed information back Request, order or answer

3 Cases of Delay

OPMFMF-Man toolOM time Wagons request in coded form (O/D, loading, departure and delivery dates, wagons quantity and type) Wagons request (O/D, loading, departure and delivery dates, wagons quantity and type) F-Man 2nd best solutions: alternative sets of empty wagons (criteria: cost, wagons location, time availability…) A request for verification of the OPM availability to move wagons to the transportation origin The OPM confirmation of availability ( foreseen path and timetable) Wagons movement confirmation Order confirmation Order for the sending of empty wagons Information to release the other alternative 6 5 Transport request Transport confirmation 3 OBT If the first solution is not used for any reason, F-Man tool proposes a second best solution that also satisfy the request. One Wagon Running Event messages (departure and arrival dates, delivery, restitution…) Delay detection Wagons are empty and again available CS Transport request including : - O/D, - loading, departure and delivery dates, - freights type and quantity or - wagon types and quantity Real time events 11 10

OPMFMF-Man toolOM time Wagons request in coded form (O/D, loading, departure and delivery dates, wagons quantity and type) Wagons request (O/D, loading, departure and delivery dates, wagons quantity and type) A request for verification of the OPM availability to move wagons to the transportation origin Wagons movement confirmation Order confirmation Order for the sending of empty wagons Information to release the alternative 6 5 Transport request Transport confirmation 3 OBT One Wagon Running Event messages (departure and arrival dates, delivery, restitution…) Delay detection Because the OPM can not move the predicted empty wagons, the FM has to ask to the OPM for a new set of wagons, proposed by the F-Man tool as the 2nd best solution F-Man options: alternative sets of empty wagons (criteria: cost, wagons location, time availability…) The OPM invalidation of availability ( foreseen path and timetable) Wagons are empty and again available CS Transport request including : - O/D, - loading, departure and delivery dates, - freights type and quantity or - wagon types and quantity Real time events 11 10

OPMFMF-Man toolOM time Wagons request in coded form (O/D, loading, departure and delivery dates, wagons quantity7 and type) Wagons request (O/D, loading, departure and delivery dates, wagons quantity and type) A request for verification of the OPM availability to move wagons to the transportation origin Wagons movement confirmation Order confirmation Order for the sending of empty wagons Information to release the other alternative 6 5 Transport request Transport confirmation 3 OBT One Wagon Running Event messages (departure and arrival dates, delivery, restitution…) Delay detection F-Man options: alternative sets of empty wagons (criteria: cost, wagons location, time availability…) The OPM confirmation of availability ( foreseen path and timetable) The FM has to ask the OPM to move empty wagons of the 2nd best solution Wagons are empty and again available CS Transport request including : - O/D, - loading, departure and delivery dates, - freights type and quantity or - wagon types and quantity Real time events 11 10

Figure 6-3: 2 Cases of Maintenance

OPMFMF-Man toolOM time Event messages (departure and arrival dates, delivery…) MM Hints for maintenance actions Transport request (to the workshop) Transport confirmation Wagons in workshop Preventive Maintenance Sending order of wagons in work shop Delay detection Maintenance delay Put back of wagons into circulation Maintenance delay OBT Real time events F-Man action perimeter Hint types: -Theoretical date of sending in preventive maintenance -Type of preventive maintenance -present or future location of wagons -location of the workshop CS

1: The MM receives hints from the F-Man tool to organise the sending of wagons to the workshop, by a transport request to the OPM. 2: After the OPM confirmation, the MM sends toward the OPM an order of empty wagons transport to the workshop. 3:The F-Man tool receives event messages (from the OPM) and real time events (from the OBT) on the condition of transport and delivery of wagons and then dispatches the information towards the FM and the MM. 4: The MM looks after the maintenance procedures and informs the F-Man tool and the FM in case of delay. 5: The MM informs the F-Man tool when wagons are put back into circulation.

OPMFMF-Man toolOM time Event messages MM Wagons in workshop Curative Maintenance Sending order of wagons in workshop Delay detection Maintenance delay Put back of wagons into circulation Maintenance delay OBT Real time events Event messages (departure and arrival dates, delivery,damage…) Delay detection Delay information Delay information if wagons are empty Delay information if wagons are loaded Transport request (to the workshop) Transport confirmation F-Man action perimeter CS Delay detection 6 7 8

1: The F-Man tool detects a delay during the transport. 2: The F-Man tool informs the MM about a damage on wagons. 3: The MM transmit the information to the FM if the wagon is empty, to the OM if the wagon is loaded. 4: The MM asks the OPM for a transport and sends the order of transport after having the transport confirmation. 5: During the empty wagons transport, the F-Man tool can detect delay: information come from the OPM and the OBT, through event messages and real time events. 6: Thanks to event messages, the F-Man tool transmits the information concerning the arrival of empty wagons to the workshop. 7: The MM looks after the maintenance procedures and informs the F-Man tool and the FM in case of delay. 8: The MM informs the F-Man tool when wagons are put back into circulation.