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2 Learning Outcomes Pada akhir pertemuan ini, diharapkan mahasiswa akan mampu : Mahasiswa dapat menghubungkan ukuran kinerja dan produktifitas SI dalam perusahaan

3 Outline Materi Definisi kinerja dan produktifitas Kontribusi TI pada kinerja Menghubungkan TI dengan strategi organisasi Pengukuran kinerja langsung/tak langsung teknik analisa benefi teknik kuantitatif biaya teknologi

BackNextEndBackNextEnd 9-4 Copyright Prentice Hall, 2002 Assessing the Value of Information Technology

BackNextEndBackNextEnd 9-5 Copyright Prentice Hall, 2002 Learning Objectives Define the terms productivity and performance. Explain why information worker productivity is difficult to measure. Discuss ways that information technology can contribute to performance. Understand the importance of linking information technology to corporate strategy. Point out how factors such as managerial leadership, previous experience with information technology, and user satisfaction can impact performance. Differentiate between direct and indirect performance measures.

BackNextEndBackNextEnd 9-6 Copyright Prentice Hall, 2002 Learning Objectives List and discuss specific approaches to determining the benefits of information technology. Use benefit analysis techniques to calculate the benefits of information technologies. Use accepted quantitative techniques to calculate the costs of technologies. Given a specific situation, develop a plan to cost-justify EUIS computing expenditures. Summarize the key concepts of Information Economics. 2

BackNextEndBackNextEnd 9-7 Copyright Prentice Hall, 2002 Productivity and Performance Does information technology contribute to organizational performance? What are the organizational and individual variables related to the impact of IT on worker performance that must be understood? Why measure performance? Productivity = OutputInput

BackNextEndBackNextEnd 9-8 Copyright Prentice Hall, 2002 Benefit Analysis Techniques SubstitutiveCost savings TeleconferencingCost displacement Electronic Mail Secretarial word processing Complementary SpreadsheetsHedonic Wage Model Graphics packagesApplications Transfer Team Query packagesBenefit acceleration Innovative Direct customer order entryValue added Home bankingInnovation risk analysis OtherQuality of work life Cost of doing business Type of Application Technique

BackNextEndBackNextEnd 9-9 Copyright Prentice Hall, 2002 Cost Analysis Techniques Salvage value Depreciation –Straight line method –Sum-of-the-year’s-digits method –Other methods Payback period –Estimate net operating cost for period –Estimate expected benefits for period –Calculate cumulative costs and cumulative benefits –Compare cumulative costs to cumulative benefits

BackNextEndBackNextEnd 9-10 Copyright Prentice Hall, 2002 Cost Analysis Techniques Salvage value Depreciation Payback period Total life average method

BackNextEndBackNextEnd 9-11 Copyright Prentice Hall, 2002 Cost Analysis Techniques Return on investment (ROI) ROI = Projected Lifetime Benefits – Projected Lifetime Costs Projected Lifetime Costs

BackNextEndBackNextEnd 9-12 Copyright Prentice Hall, 2002 Cost Analysis Techniques Net present value (NPV)1 PV n = (1+i) n Purchasing versus leasing or renting

BackNextEndBackNextEnd 9-13 Copyright Prentice Hall, 2002 Information Economics Techniques to determine hidden economic costs and benefits –Strategic match –Comparative advantage –Technical uncertainty –Strategic IT –Enterprise CSFs

BackNextEndBackNextEnd 9-14 Copyright Prentice Hall, 2002 Summary Cost displacement Depreciation Effectiveness Efficiency Hard dollar Information Economics Leasing Net present value Payback period Performance Productivity Quality of worklife (QWL) Renting Return on investment (ROI) Salvage value Shadow functions Soft dollar Standard Total-life-average method Value added Key Terms:

BackNextEndBackNextEnd 9-15 Copyright Prentice Hall, 2002 Next: Human Factors: Software, Hardware, and Workplace Design

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