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3. 2 Learning Outcomes Pada akhir pertemuan ini, diharapkan mahasiswa akan mampu : Mahasiswa dapat menghubungkan jenis aplikasi teknologi EUIS

4. 3 Outline Materi karakteristik tugas manajer informasi terpenting bagi manajer contoh: tool produktifitas karakteristik pekerja profesional, teknikal

5. BackNextEndBackNextEnd 3-4 Copyright Prentice Hall, 2002 End-User Information Systems: Business Solutions II

6. BackNextEndBackNextEnd 3-5 Copyright Prentice Hall, 2002 Productivity Tools for Individuals

7. BackNextEndBackNextEnd 3-6 Copyright Prentice Hall, 2002 Learning Objectives Identify characteristics of managerial work and relate them to requirements for EUIS. List characteristics of useful information for decision making. Give examples of useful productivity tools for managers and explain how they improve performance. Describe the characteristics of professional and technical work and relate them to requirements for productivity tools. Discuss end-user computing, offering reasons for its growth. Evaluate the impact of word processing as an authoring tool. More…

8. BackNextEndBackNextEnd 3-7 Copyright Prentice Hall, 2002 Learning Objectives Discuss the impact of information technologies on medical and legal practices. Describe characteristics of sales and marketing work and relate them to requirements for effective sales solutions. List examples of productivity tools for sales applications and describe how they affect performance. Identify major administrative applications for EUIS technologies. Understand the basic concepts of office support. Differentiate between the word processing needs of clerical and administrative personnel in a production environment and those of casual users such as managers and knowledge workers. 2 More…

9. BackNextEndBackNextEnd 3-8 Copyright Prentice Hall, 2002 Learning Objectives Explain how technology is changing the role of secretaries, administrative assistants, and clerical workers. Discuss how the prevalence of digital networks is changing administrative services. Discuss the problems in managing information in digital, image, and paper formats. Describe image processing systems, and explain how they can be used to improve work flow and business processes. 3

10. BackNextEndBackNextEnd 3-9 Copyright Prentice Hall, 2002 Understanding Individual Needs Analyzing managerial work –Managerial support components Delegation of work to support staff Time and activity management Understanding how managers work –High-level managers make little use of available computer tools –Managers spend too much time on nonproductive activities –Roughly 90% of all hard copy activities involves words –Telephone use rated low except outgoing external calls

11. BackNextEndBackNextEnd 3-10 Copyright Prentice Hall, 2002 Understanding Individual Needs Mintzberg’s findings: 1.Managers work at an unrelenting pace 2.Managers play a key role in securing “soft” external information 3.Managers’ prime media for dealing with information is verbal 4.Chief strategic data bank in the organization is in the minds of its managers 5.Manager reliance on verbal media makes task delegation difficult

12. BackNextEndBackNextEnd 3-11 Copyright Prentice Hall, 2002 Understanding Individual Needs Managerial roles stemming from formal authority and status Decisional Roles Entrepreneur Disturbance handler Resource allocator Negotiator Interpersonal Roles Figurehead Leader Liaison Formal Authority And Status Informational Roles Monitor Disseminator Spokesman

13. BackNextEndBackNextEnd 3-12 Copyright Prentice Hall, 2002 Understanding Individual Needs Managers’ information dilemma Significance Reliability Consistency Timeliness Comprehensibility Action-oriented impact

14. BackNextEndBackNextEnd 3-13 Copyright Prentice Hall, 2002 Understanding Individual Needs Changing management climate Analyzing professional and technical work Understanding the needs of professional and technical knowledge workers

15. BackNextEndBackNextEnd 3-14 Copyright Prentice Hall, 2002 Understanding Individual Needs Spend considerable time solving complex problems Depends on accurate, timely information and decisions by managers Deals with huge amounts of information and detailed procedures Managers are coming to rely upon them more Spend most of their time in informational roles Spend considerable time analyzing, manipulating, and summarizing information Often work in teams or groups Involves a high level of collaboration Knowledge worker generalizations…

16. BackNextEndBackNextEnd 3-15 Copyright Prentice Hall, 2002 Understanding Individual Needs 1.Tracking systems 2.Forecasting 3.Modeling 4.Statistical analysis 5.Graph production 6.Report generation 7.Access to corporate information sources 8.Access to outside reference sources 9.“What if” analysis 10.Communication Specialists needed by business

17. BackNextEndBackNextEnd 3-16 Copyright Prentice Hall, 2002 Understanding Individual Needs Analyzing sales and marketing work –E-commerce –Demand driven marketplace –Product information –Computer-based sales support –Building customer relationships

18. BackNextEndBackNextEnd 3-17 Copyright Prentice Hall, 2002 Understanding Individual Needs Characteristics of sales and marketing work –Desire for large sales territories –Time constraints limit territory size

19. BackNextEndBackNextEnd 3-18 Copyright Prentice Hall, 2002 Understanding Individual Needs Business requirements for sales representatives –Lead generation –Prospect management –Client information and purchasing history –Sales presentation materials –Product information and prices –Communications –Paperwork –Client services

20. BackNextEndBackNextEnd 3-19 Copyright Prentice Hall, 2002 Analyzing Administrative Support Four primary functions: 1.Processing information to support decision making 2.Processing information to support operations 3.Processing services (or support) to clients or customers 4.Operating the physical facilities of the office

21. BackNextEndBackNextEnd 3-20 Copyright Prentice Hall, 2002 Characteristics of Administrative Work 1.No standard job description 2.Direct interface with clients and business associates 3.Various levels of authority 4.Loosely structured tasks 5.Production environments 6.Paper intensive

22. BackNextEndBackNextEnd 3-21 Copyright Prentice Hall, 2002 Administrative Assistant Tasks 1.Word processing 2.Dictation and transcription 3.Copying and duplicating information 4.Arranging meetings 5.Handling telephone calls 6.Handling visitors 7.Calendaring 8.Tracking and follow-up 9.Filing and retrieving information 10.Travel arrangements 11.Budgeting

23. BackNextEndBackNextEnd 3-22 Copyright Prentice Hall, 2002 Administrative Applications Paraprofessionals Mail services personnel Records management personnel Clerical accounting and general clerical personnel Reprographics personal/Graphic services Forms design personnel Facilities management staff

24. BackNextEndBackNextEnd 3-23 Copyright Prentice Hall, 2002 Administrative Applications Computers in the professional office –Legal offices Changing the way work is done Lawyer leverage –Medical offices Computerizing records Billing systems Remote site consultation

25. BackNextEndBackNextEnd 3-24 Copyright Prentice Hall, 2002 Administrative Applications Matching user needs to software solutions –Defining user needs –Clarifying business objectives –Evaluating alternative software packages

26. BackNextEndBackNextEnd 3-25 Copyright Prentice Hall, 2002 Evaluating Productivity Tools for Individuals Desktop productivity suites Activity management Calendar management –Personal digital assistants (PDAs) To do lists Electronic notebooks

27. BackNextEndBackNextEnd 3-26 Copyright Prentice Hall, 2002 Communications/Networking Voice mail systems Electronic mail Smart phones and wireless communicators Desktop business meetings

28. BackNextEndBackNextEnd 3-27 Copyright Prentice Hall, 2002 Communications/Networking Decision support –Decision modeling –Data warehousing, Online Analytical Processing (OLAP), and Datamining –Project management –Geographic Information Systems (GIS)/Visualization –Statistical and mathematical analysis –Executive Support Systems (ESS)

29. BackNextEndBackNextEnd 3-28 Copyright Prentice Hall, 2002 Desktop publishing/Multimedia Web publishing End-user computing (Programming) Communications/Networking End-userComputing DataProcessing Business Knowledge Computing Complexity

30. BackNextEndBackNextEnd 3-29 Copyright Prentice Hall, 2002 Characteristics Nonprocedural Appropriate for nonprogramming professionals Easy to learn/Programmer friendly Contains built-in functions Capable of generalized application development Fourth-Generation Languages

31. BackNextEndBackNextEnd 3-30 Copyright Prentice Hall, 2002 Sales automation Marketing automation Customer service and support Channel Management/Partner Relationship Management (PRM) Customer Relationship Management (CRM)

32. BackNextEndBackNextEnd 3-31 Copyright Prentice Hall, 2002 Summary Administrative assistant Administrative support Calendar management Customer relationship management Data warehousing Decision modeling Decision support systems (DSS) Desktop publishing Direct response marketing End-user computing Executive support systems (ESS) Facilities management Fourth-generation languages (4GL) Geographic information systems (GIS) Knowledge workers Paraprofessionals Personal digital assistant (PDA) Project management Prospect management Record Records management Sales automation Sales illustrations Sales force automation (SFA) Telemarketing To-do lists Tracking and follow-up systems Voice response systems Web publishing Web master Key Terms:

33. BackNextEndBackNextEnd 3-32 Copyright Prentice Hall, 2002 Next: Work Group Computing

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