SPA Programme outline 16/04/2017 Case study: Hartpury College Admissions Policy and the QAA Quality Code – Are you ready? Paul Featonby, Director of Admissions and Enquiries, Hartpury College

Head of Admissions and Enquiries Paul Featonby Head of Admissions and Enquiries

Overall approach Aim was good practice SPA Good Practice Checklist RAG analysis Hartpury HE Admissions Policy Audit Sheet Reference No. Policy Statement / Artefact Detail (If applicable) RAG Status Audit Assessment Recommended Corrective Actions Action Action Owner Core admissions policy (§4.2) 4.2.3 Commitment to applicants and the application process, transparency, consistency and providing a good quality applicant experience   G 4.2.4 Commitment to equal consideration of all ‘on time’ applicants- covered ok 4.2.5 Support at a senior level for recruitment, admissions and WP A 4.2.6 What qualifications, knowledge, qualities and skills applicants should have 4.2.7 How you assess merit and potential 4.2.8 How applications are considered and assessed, where responsibility for decision-making lies, and likely timescales for different stages of the application process- 4.2.9 Commitment to handling complaints, appeals and reviews of admission decisions appropriately, professionally and within a given framework

Overall approach Workshops for process and procedures Enquiries and pre-application Application Confirmation, Clearing, and enrolment International Part Time Student Support and Disability QAA code mapping GAP analysis Self Evaluation Document and evidence

Key themes No major changes Linkage to university strategy and resourcing Customer journey, end to end supporting informed choices Sign posting for various stakeholder groups Accessibility of information Signposting other information Provision of information Public information policy, Policy and process Roles Transparent entry requirements and no unnecessary barriers Feedback, monitoring and reviewing Student feedback Benchmarking – use of SPA

Lessons Learned Start early and compile evidence as you go along Use stakeholders in the process Use existing material, QAA, SPA checklist and quality code itself Think end to end and use the customer lens Not just an assessment – make it more that that

Quality Code Mapping

Questions Paul Featonby paul.featonby@hartpury.ac.uk