Chapter 5 Print and Electronic Messages

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Presentation transcript:

Chapter 5 Print and Electronic Messages Krizan Business Communication ©2005

How has the use of e-mail effected your life positively? Chapter 5 How has the use of e-mail effected your life positively? Chapter 5 Krizan Business Communication ©2005 Krizan Business Communication ©2005

Krizan Business Communication ©2005 Chapter 5 One positive example: Airline tickets can be purchased via the Internet. Chapter 5 Krizan Business Communication ©2005 Krizan Business Communication ©2005

How has the use of e-mail effected your life negatively? Chapter 5 How has the use of e-mail effected your life negatively? Chapter 5 Krizan Business Communication ©2005 Krizan Business Communication ©2005

Krizan Business Communication ©2005 Chapter 5 One negative example: Using unsecured Web sites makes identity theft more likely. Chapter 5 Krizan Business Communication ©2005 Krizan Business Communication ©2005

Compare and contrast e-mail and voice mail. Chapter 5 Compare and contrast e-mail and voice mail. Chapter 5 Krizan Business Communication ©2005 Krizan Business Communication ©2005

Both are electronic communication media. Chapter 5 Both are electronic communication media. Chapter 5 Krizan Business Communication ©2005 Krizan Business Communication ©2005

E-mail is used when a written confirmation is required. Chapter 5 E-mail is used when a written confirmation is required. Chapter 5 Krizan Business Communication ©2005 Krizan Business Communication ©2005

Voice mail is more personal with no written record. Chapter 5 Voice mail is more personal with no written record. Chapter 5 Krizan Business Communication ©2005 Krizan Business Communication ©2005

Krizan Business Communication ©2005 Chapter 5 Give examples of “deleted” e-mail being used as evidence in court cases. Chapter 5 Krizan Business Communication ©2005 Krizan Business Communication ©2005

Krizan Business Communication ©2005 Chapter 5 Two examples are the Iran-Contra Affair Enron Accounting Scandal Chapter 5 Krizan Business Communication ©2005 Krizan Business Communication ©2005

These messages still resided on servers after being “deleted.” Chapter 5 These messages still resided on servers after being “deleted.” Chapter 5 Krizan Business Communication ©2005 Krizan Business Communication ©2005

Compare and contrast an e-mail message with a formal letter. Chapter 5 Compare and contrast an e-mail message with a formal letter. Chapter 5 Krizan Business Communication ©2005 Krizan Business Communication ©2005

Krizan Business Communication ©2005 Chapter 5 Both are written messages, e-mail being less formal than a written letter. Chapter 5 Krizan Business Communication ©2005 Krizan Business Communication ©2005

Krizan Business Communication ©2005 Chapter 5 E-mail Deals with one subject Is digital Can be delivered immediately Allows real time responses Chapter 5 Krizan Business Communication ©2005 Krizan Business Communication ©2005

Krizan Business Communication ©2005 Chapter 5 Written Letter Takes longer to compose May include several subjects Can take a week for delivery— “Snail” mail Chapter 5 Krizan Business Communication ©2005 Krizan Business Communication ©2005